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Customer Service Administrative Assistant

Location:
Kenosha, WI
Salary:
Negotable
Posted:
April 20, 2016

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Resume:

WENDY A. NEAVE

**** **** ****** *******, ********* 53144 acufe9@r.postjobfree.com

262-***-****

PROFESSIONAL PROFILE

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Strong Customer Service

Office Equipment Operation

Schedule & Confirm Appointments

Word Processing & Typing

Telephone Reception

Travel Arrangements

Computer Operations

Bilingual in Spanish

Team Work Ability

EMPLOYMENT EXPERIENCE

11/05/2012 – 02/03/2015 Contact Center Associate, Gateway Technical College, Kenosha, WI

Provided accurate information or referrals to students and others who called, emailed or IM/Chatted to Gateway’s Student Services center with questions or concerns about Gateway, especially in the areas of admissions, testing, student finance, registration and payment for students. In addition, provided appropriate referrals for students and families to other staff within the Student Services Center and to other Gateway offices as needed.

03/31/2008 – 11/21/2012 District Financial Aid Secretary, Gateway Technical College, Kenosha, WI

Provided general clerical support as directed by the Director of Financial Aid. Fulfilled duplicating and printing request. Prepared and mailed correspondence and other materials as needed. Answered and directed incoming calls. Opened, stamped and distributed mail for the director. Answered internal and external customers’ questions. Linked files from ImageNow to Colleague. Linked Dynamic Forms to Colleague. Ran and assisted in reviewing reports. Purged archived files annually.

07/01/2006 – 03/28/2008 District Admissions Representative, Gateway Technical College, Kenosha, WI

Supported and maintained an equitable, systematic district admissions process and provided accurate and timely student admission to the college through the exercise of judgment in carrying out prescribed routines and procedures.

11/28/2005 – 06/30/2006 Financial Aid Assistant, Gateway Technical College, Kenosha, WI

Responded to inquiries and provided information to the public, students and staff regarding financial aid application, processing and awards. Answered telephone as primary contact in the Financial Aid Office. Sorted and distributed incoming financial aid documents. Maintained supplies of necessary forms and financial aid information. Printed and mailed correspondence to financial aid applicants and performed other duties as assigned.

EDUCATION

Administrative Assistant Associate of Applied Science, Gateway Technical College, Kenosha Campus, 05/2012.

Accounting Assistant Technical Diploma, Gateway Technical College, Kenosha Campus, 5/1990

High School Diploma Walter Reuther High School, Kenosha, WI, 06/1987

AWARDS & HONORS

REMINGTON REGISTRY 2011

CAMBRIDGE WHO’S WHO 2010-2011

DEAN’S LIST AWARD spring semester 2009-2010

CHAPTER OF SIGMA ALPHA PI (National Society of Leadership and Success) member since 2008

Volunteered soccer coach (undefeated from 2007-2013) won end of season tournament years 2013 & 2014

TECHNICAL / PROFESSIONAL CERTIFICATES:

Gateway Technical College, Kenosha Campus

Certificates of Completion: Service: A Degree Above; 2008, 2013; Respect, Service, and Safety in the Workplace, 2009; GTC Workplace Violence, 2013.



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