Administrative Assistant Customer Service
Resume:
Antoinette R. Kidd
Colorado Springs, CO *****
acufcg@r.postjobfree.com
**** – 2014 Administrative Assistant at Shorewest Realtors, Menomonee Falls, WI.
Sales Director: Donna M. Bosch, 262-***-****
Experience and Qualifications
1.My organizational skills are top notch with being able to fit in unexpected changes/additions to my work load.
2.Enter listings into MLS and the Shorewest system timely. I created a checklist to insure listing is complete for Sales Director to approve.
3. Receive copies of homes that sold and enter closed information into computer.
4. Keep track of daily production for each agent and perform month end summary via to corporate office.
5. Back up Receptionist. Calls get answered within 3 rings.
6. Schedule showings appointments.
7. Welcome visitors and direct them as needed.
8. Keeping track of all office supplies and forms.
9. Fix computers, printers and copiers.
10. Keep workroom tidy as well as the whole office.
I enjoy working in customer service because I like to help people. Thinking ahead of what may be needed helps move projects along smoothly. I have an upbeat, calming voice on the phone. If a customer is irate, listen to customer, understand their problem and try to resolve it. If beyond my skill level, have someone else follow up with them. Most importantly, I follow up to make sure their complaint is satisfied.
1996- 2013 Administrative Assistant at Dhein Law Office, Slinger, WI
Attorney Victoria J. Dhein 262-***-****
1. Worked with Atty. Dhein for 17 years approximately 10-15 hours a week out of my home office.
2. Introduced to many facets of the law.
3. Atty. Dhein is an attorney that’s involved mostly in family cases such as Divorce, Last Will and Testaments, Living Wills, Trusts, Guardian ad Litems, Residential Purchases, Adoptions, etc.
References
Atty. Victoria J. Dhein
Colleen Kuchta
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