Sign in

Project Manager Management

Laurel, MD
$120,000 (negotiable)
April 19, 2016

Contact this candidate




**** ***** ***** *****, **

Laurel, MD 20724-5959

Skills and Strengths

Inventive and resourceful analytical and solutions-oriented project manager with successful career leading cross-functional project/support teams to meet milestones and deliverables for technical departments including Internet and telecommunications projects.

Led three teams on six simultaneous projects (including The Gap, Banana Republic, Old Navy and British Airways); used frequent communication and PMI best practices to ensure all six projects were on time and under budget; earned annual Cable & Wireless Director’s Award

Applied expertise in numerous applications (MS Project, Excel, Visio, WebEx) to track projects, write technical, procedural, policy documents, deliver presentations to clients and management and increase overall productivity and presence

Employed exceptional ability to effectively communicate with (written and verbal) and act as liaison between all stakeholders involved in the successful conclusion of a project (clients, management, sales, technical, creative, marketing, etc.)

Professional Experience

Portfolio Management Consulting, LLC, Bethesda, MD

Project Manager / Certified ScrumMaster / Senior Consultant for National Institutes of Health (NIH)

2014 - 2016

Provides Project Management Office (PMO) support for the Electronic Research Administration (eRA) of the NIH – an online system for the processing and tracking of medical research grants.

Acts as the project manager for all software development efforts of the Grants Management team, the GM Workbook Redesign Project and the SBIR/STTR Reauthorization Project, which includes (but is not limited to) Preliminary Design Review management of CQ ticket disposition, tracking module release status, cost projections, timesheet approval, regular reporting of action items and target release timelines.

Acts as the ScrumMaster for the eRA Agile Pilot Projects – Pay Plan and Portfolio Management Module, which involves running all daily Scrums/Valet Sessions, organizing and running bi-weekly End of Sprint Ceremonies (Review, Retrospective, Planning), directing the development of project Agile policies and the tracking/monitoring of sprint progress.

Provides JIRA (ticket tracking application) system administration for the Pay Plan and Portfolio Management Module Agile projects which includes (but is not limited to) workflow design, user management, metrics tracking/presentation and troubleshooting.

Provides system administration and web design support for the eRA Processing on Demand (POD) internal web site.

Designed and presented to management the SDLC to Agile transition analysis, the eRA Telework Job Aid, Project Workbook briefings for PMO, as well as creating custom timelines, release schedules and detailed ticket release reports for the Grants Management Development and Testing teams.

Received awards for my contributions to the GM Workbook and Pay Plan Agile projects

Lehigh University, Bethlehem, PA

MBA Candidate (Project Management) & Graduate Assistant

2011 - 2013

Supported five professors with seven undergraduate Marketing classes including delivering short lectures, assisting professors in class/exam preparation, providing writing and study guidance to students, writing case studies, supporting online simulations and grading papers.

Senior Financial Solutions, Inc., Philadelphia, PA

Licensed Health & Life Insurance Producer

2010 - 2011

Acted as outside sales agent for Medicare eligible clients in the Philadelphia metropolitan area. Presented health and life insurance options to customers through pre-arranged appointments at client residence. Focused on health insurance and final expense options designed for clients eligible for Medicare / Medicaid supplement plans (MediGap) through age or disability. Earned distinction of being first agent to sell six policies on first day of post-training client visits.

The Hartford, Allentown, PA

Licensed Property & Casualty Insurance Producer

2008 - 2010

Acted as licensed sales representative (47 states) providing insurance counseling to prospective clients with the objective of selling Property and Casualty products. Demonstrated superior sales skills – top 5% Sales Agent Quality Rating (Customer Surveys, Underwriting, Sales Rate) 1st 3 quarters 2010, highest East Coast sales rate 1st 6 months 2009. Scored in top 10% of license and issuing authority qualifying exams and received highest rating in leadership and teamwork.

iCore Networks, McLean, VA

Project Manager

2006 - 2007

Managed implementation of VoIP equipment/service provider installations for businesses in DC metro area. Met with client’s upper management to report status, schedule, open issues. Oversaw equipment installation, provider switch-over, network configuration from setup to completion. Anticipated and resolved problems to eliminate delay and prevent increased costs. Created business processes and spreadsheet trackers to expedite implementation and standardize procedures for this evolving start-up company.

Ericsson NetQual, Inc., Reston, VA

Customer Support Manager & Policy Coordinator

2002 - 2006

Managed Customer Support Team. Created and implemented completely restructured customer service policies. Examined and improved in-place practices through inter-departmental meetings, customer feedback, and employee interviews. Developed annual support plans that increased team efficiency, staff expertise, and customer satisfaction. Created and approved support agreements for all customers to outline client-specific SLA; resulting in increased departmental profitability and significantly improved department performance metrics earning the rank of highest rated global support office in company.

Fleet Analyst

Assessed and tracked performance of TEMSTM contracted fleets (cab companies, UPS, delivery services) to meet client SLA objectives. Researched and contracted new fleets to expand data measurement coverage areas and collection frequency, while terminating contracts for underperforming vendors. Designed specific project plans to widen scope of activity in markets where SLA's were in jeopardy. Created and improved policies for this new TEMSTM service including the design and implementation of a payment system for all fleets.

Additional Experience

WebCritical Technologies, Inc., Reston, Virginia

Senior Project Manager

2000 - 2001

Cable and Wireless USA, Inc., Reston, Virginia

1998 - 2000

Technical Project Manager

Director’s Award (1999)

LCC International, Inc., McLean, Virginia

1991 - 1997

Manager of Technical Support

Quality Assurance Supervisor

Technical Support Representative

U.S. Army Reserve

1990 - 1996

Commissioned Officer

Unit Training Officer

Platoon Leader


Lehigh University, Bethlehem, PA

Master of Business Administration, Concentration in Project Management


GPA: 3.7 (Major) / 3.6 (Overall)

Project Management Certificate (PMI)

University of Richmond, Richmond, VA

Bachelor of Arts, Economics


Graduated top 5% of class

GPA: 3.7 (Major) / 3.5 (Overall)

University Judicial Council

ROTC 4-Year Scholarship

Professional Certifications

Certified ScrumMaster, Scrum Alliance, 2015

Project Management Certification, Project Management Institute (PMI), 2014

Affiliations & Societies

American Mensa

Scabbard & Blade – ROTC Honor Society - President

Omicron Delta Epsilon – Economics Honor Society

Contact this candidate