Sean James Norrell

Address: *** **** ***** ****** *** York, New York 10027

Number: 347-***-****

Email: acufb9@r.postjobfree.com

Customer Service Cross-functional Collaboration Reporting and Documentation Risk Assessment and Mitigation

Business Development Continuous Process Optimization Strategic Planning and Implementation

Qualifications Profile

Dynamic and results-oriented professional with comprehensive experience in retail management and operations. Adept at providing

feedback and mentoring staff to attain maximum team performance. Expert at formulating innovative strategies toward successful

completion of assigned task. Recognized for consistently driving brand recognition and customer loyalty by promoting community

involvement and establishing positive environment.

Professional Experience

DSW Designer Show Warehouse New York, NY

Flagship Operations Manager 2012 Present

Ensure proper screening of all applicants through the facilitation of recruitment plans and completion of job requisitions

In charge of arranging new hire schedule and updating applicant tracking system

Manage new hire orientation in compliance with company and government regulations

Maintain accurate documentation of employee files and forward it to employee’s corporate file

Observe strict implementation of policies by overseeing performance management program

Function effectively as consultant of Store Team on disciplinary and termination situations; administer all employee grievances and

coordinate all employee investigations

Monitor and react to all business trends

Proactively address all HR related matters such as benefits and compensation

Effectively analyze all key performance indicators (KPIs) and create store wide action plan to positively impact

Partner in the creation of all weekly, monthly, & yearly sales plan

In charge of all maintenance, facility, and operational issues store wide

Support the Training new and promoted managers for DSW

Hold responsibility in training management and staff for three new DSW locations

Efficiently managed and implemented technically programs for DSW, such as online ordering and pick up in store

Banana Republic Revolution SoHo New York, NY

Senior Customer Experience Manager 2009 -2012

Contributed to the execution of action plans toward the enhancement of KPIs and collaborated with human resources in validating

hiring plans

Fulfilled wide range of HR tasks such as hiring; training; and supervising managers, supervisors, and sales staff from various

applicant pool

Formulated and initiated growth initiatives in collaboration with corporate business partners

Carried out payroll planning and staffing in alignment with budget guidelines to guarantee proper store coverage to accomplish

workload, maximize sales, and optimize customer engagement

Keenly reviewed store performance and conceptualized strategies in response to peak hour opportunities

Established reputation for creating hiring and training guide for Revolution Stores, which utilized in the entire company

Succeeded in opening Banana Republic Revolution SoHo, new concept store with highest gross for 4th quarter sales of downtown

Led efforts in building incentive base Sales Team and overseeing the company first personal stylist program

Assumed role of acting general manager for Soho men’s location during Revolution transition

Old Navy Snellville, GA

Merchandising Manager 2005- 2009

Collaborated with sales manager in driving store sales through seasonal merchandising presentations

Observed adherence of merchandise placement to company standards and guidelines; guaranteed that key programs were brand appropriate

Maximized sales and ensured maintenance of up-stock and back-stock by executing product flexing

Secured proper placement of clearance merchandise and featured items based on impact on sales, workload, and accessibility for the

customer

Directed shipping process and guaranteed availability of shipment tools and equipment

Assumed role of acting general manager from 2008 until 2009 with gross of over $8M annually in Atlanta district

Education

Bachelor of Arts in English: 2007 Morehouse College, Atlanta, GA

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