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Customer Service Manager

Orlando, FL
April 21, 2016

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Pete Escarraz


Professional Profile

Dedicated Customer Service Representative with more than 20 years of progressive accomplishments in the business industry and management of others. Self-starter, exhibiting high work ethic, dedication, integrity and competence. Personable team player, able to meet challenges and provide solutions in a timely manner. Demonstrates effective communication skills. Works well with diverse groups. Motivated achiever and implementer of more proficient processes, dedicated to excellence in service and building relationships.


Ability to work well in a fast paced environment.

Able to communicate effectively orally and written.

Good time management skills.

Efficient organized manager of others.

Outstanding customer service skills.

Exceptional interpersonal skills.

Computer skills: Microsoft Office Suite, MathCAD and QuickBooks.

Professional Experience

Customer Service Coordinator and Sales Representative

Audit invoices and service orders for accuracy and errors of any sort.

Assure order fulfillment from sale to completion.

Receive inbound calls from other customer service representatives as well as end user and vendors.

Place outbound calls and arrange service as needed to fulfill order to completion.

Perform or direct revision of orders including collecting funds as needed from end user.

Consult with managerial and technical personnel to clarify scope of work.

Communicate with delivery, service agents and end user to assure order fulfillment.

Communicate with local authorities on permitting and civic responsibilities.

Developed new process to track orders more efficiently, saving the company money.

Consult with field management to ensure process compliance and to develop money/time saving process’ to enhance profits.

Managed team of 20 to fulfill order management and handle telephone opportunities inbound and outbound.

Resolve scheduling issues and set service providers to handle client requests.

Employment History

PJ Carr Industries, President Casselberry, FL 2016

ECO Construction & Maintenance, Project Coordinator Lake Mary, FL 2015

HH Gregg, Appliance Sales Orlando, FL 2014

ADT Security Services, Sales Coordinator Orlando, FL 2014

Sears Holdings Corporation, Customer Service Manager Winter Park, FL 2008-2014


Bachelor Science Mechanical Engineering.

University of Central Florida

Orlando, FL 2003

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