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Customer Service Administrative Assistant

Sheffield, IL, 61361
April 21, 2016

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Melinda L. Segretto

***** ********* ** **** ***** IL 61071

Cell: 815-***-**** *


Seeking a position in a customer service or administrative assistant field where my experience and strong work ethic can be utilized to advance the company objectives.


HALO Branded Solutions, Sterling, IL 02/10~Present

Marketing and Distribution Corporation, offering the industry's most extensive selection of promotional marketing solutions, custom-designed promotional products, and custom websites created to increase traffic and business for many diverse clients.

Inventory Coordinator, Programs Department

Main duties include data entry of items into our database, ensuring proper billing information is contained on the item, inputting decoration data and pricing, ordering to stay within acceptable inventory levels, and ensuring each order is billed properly. Ran and manipulated various reports in Excel to present to clients, showing usage, buying and ordering history, as well as projected needs in weekly, quarterly and annual increments. Maintained professional and continuous e-mail and phone contact with a variety of vendors, Account Executives and clients.

Responsible for inventory for 20+ programs, with various ordering guidelines and specifications.

Basic merchandising skills were expanded using online databases to research best price and quality items for our clients’ needs. Client presentations prepared and given to the Program Coordinators to present to clients.

Maintained and improved relations with Account Executives, vendors and customers by acting as the middle man during communications, to ensure our clients received the quickest, and highest quality service available.

Volunteered for various assignments outside of the department, including, but not limited to, warehouse picking and pulling and Customer Service for the Sample Order department, when the company needed me to. Volunteered for overtime as needed, working late and coming in early to make sure we met any deadlines as my supervisors and managers needed.

Created relationships within the company that allowed me to assist departments to work together seamlessly to resolve shipping and billing issues.


Maintained professionalism and upbeat outlook through many changes within the organization, learned many new skills, received job reviews of ‘meets or exceeds expectations’ at every annual review and received an increase in salary and bonuses every year of employment.

Lutheran Social Services of Illinois, Nachusa, IL 05/09~01/10

Facility houses and counsels youth from disadvantaged backgrounds, some with criminal and drug backgrounds

Overnight Staff Member

Worked 12 hour shifts, 11 PM to 11 AM on Friday and Saturday night, and 8 hour shifts 11 PM to 7 AM Sunday and Monday nights. Performed hourly rounds to ensure all minors in our care were safe and in their own rooms, maintained building security, basic housekeeping duties as needed to ensure morning routines would run on schedule

Prepared breakfast every Saturday and Sunday morning, with one or two of the minors assisting if they had earned the privilege.

Some counseling on a one on one basis, as needed for the minors that had issues during the night.

Planned and participated in exercise programs for the children every Saturday and Sunday, keeping control of the sometimes rowdy teenagers, while allowing a safe outlet for their energy.

Documented all activities for State records.


Built and maintained relationships with the children that were there while I worked there, fostered trust and acceptance, honesty and tolerance within their group.

Ethical Search Professionals, Ltd., Dixon, IL 04/98~ 01/00; 01/05~06/05; 09/05~01/10

Recruiting firm specializing in the placement of degreed engineers in manufacturing, production and engineering management positions in the chemical processing industries.

Recruiter's Assistant; Administrative Office Assistant

Performed basic office duties. Answered applicant inquiries. Interviewed candidates over the telephone. Networked with other recruiters on-line and by telephone to fit candidates into appropriate positions. Updated files on the computer system.

Maintained database of 10,000+ candidates, kept most recent applicants updated, submitted to appropriate positions, and informed of status of application.

Preformed approximately 5 phone screenings a day, entered all candidate information into Approach database, loaded candidates into a shared network online, searched open requisitions, and submitted candidates to positions.

Loaded jobs onto shared online network ran initial search for appropriate candidates, sent to managing recruiter as necessary.

General administrative assistant duties, answering phones, transferring calls, prioritizing daily schedule.


Helped place six candidates in new positions throughout tenure.

Staples, Sterling, IL 08/05~12/05

Customer Service/ Sales Associate

Part time sales associate position worked in conjunction with above position

Worked photo and copy department, mainly evening and closing hours, as well as weekends. Left this position as full time hours offering benefits became available at my previous employer, with a higher salary.

In Home Assistance, Sterling, IL 03/04~01/05

General cleaning and house work, running errands for individuals and families while searching for a full time position offering benefits.

Tyco Electronics/Manpower, Sterling, IL 10/03~03/04

Company designs, manufactures and markets engineered electronic components, network solutions and wireless systems in over 150 countries.

Line Worker-Temporary position

Assembled electronic parts on a production line.

Inspected and packaged small parts into boxes by hand.


Additional quality inspection, packaging and accounting responsibilities added to general job duties after 45 days.

Home Health Care, Private Duty 10/01~10/03

Cared for a patient with Alzheimer's Disease in his home.

Certified Nursing Assistant & Primary Caregiver 1st Shift, Monday through Friday and other times as needed

Prepared meals, administered medications.

Cleaned and bathed patient, tended sores and wounds.

Entertained and kept him company.

Assisted in keeping patient ambulatory; administered physical therapy to assist patient in keeping motor and communication skills.

Monitored pulse and blood pressure regularly.

Left position when patient passed away. After patient passed away, I remained employed with family to help clean out his medications and hospital equipment.

Assisted in donating his supplies to KSB Hospice; clothing was all cleaned and the items that were in good repair were sent to Good Will.

Bedroom was cleaned, sterilized and changed into an office space.

Culver's Frozen Custard, Rock Falls and Dixon, IL 01/00~10/01

Customer Service

Opened restaurant for service daily.

Responsible for making custard every morning, Monday through Friday; ensuring restaurant was opened on time, food ready, pop machine set and filled with ice.

Trained new employees on policies and procedures.

Stocked supplies and cleaned and sanitized restaurant.

Followed food sanitation procedures and guidelines. Maintained proper temperatures, noted and recorded on appropriate paperwork.

Performed front counter and drive-thru responsibilities. Handled customer orders and monetary transactions.

Left this position to care for my grandfather, who had been diagnosed with Alzheimer's Disease.


Won several awards for selling "upgrades" to customers

APAC Customer Service, Dixon, IL 04/95~03/97

Telemarketing firm

1st Shift Supervisor

Promoted to Supervisor after 3 months as a telephone service representative.

Supervised and motivated 22 telephone service representatives.

Scheduled and monitored employee's performance on a daily basis.

Interviewed and made hiring decisions with no supervision or input from upper management.

Performed general troubleshooting and repairs when problems occurred with the computer system.


Highest retention rate out of 6 teams.

Two of the teams I supervised won awards in monthly and quarterly contests as the highest selling team in the center


United States Navy 1990~1994

Boiler Technician

Repaired boiler heating and cooling systems.

Assisted on flyaway teams responsible for repairs on other ships.

Ordered supplies without overstocking and going over the repair shop budget.


Attained rank of E-4 before discharge

Promoted to Supply Chain Division


Eagles Grocery Store, Dixon, IL 05/1988~11/1990; 11/1994~02/1995

Bagger, Cashier; Deli Associate

Hired shortly after I turned 16, worked 20 hours per week, while attending school full time; summer hours generally increased to 28 hours.

Promoted to Cashier very quickly

Customer service oriented positions


Sauk Valley Community College

CNA Certificate and licensed by the State of Illinois (Expired)


Microsoft Word and Excel, Adobe Acrobat, Internet Search Skills, QuickBooks, Data Entry, Scanner, Fax and Copier operation, Multi-line phone system, Filing system revision


Volunteer Soccer Coach at The Sterling-Rock Falls YMCA

Lector at St. Mary’s Catholic Church in Sterling

Active in local community fund raisers and food drives.

References available upon request.

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