**** ******** **

Euless, TX *****

Amber Puente 817-***-****

amberpuente423 @gmail.com

Profile

Professional with proven success in human resources, full life-cycle

recruiting, employee relations, and client satisfaction. Thrives in multi-

tasked, fast paced environments. Highly successful in building

relationships in all levels of an organization. Outstanding oral, written

and presentation communication skills. Highly effective at trouble

shooting situations and implementing corrective actions.

Qualifications

High volume recruiting Employee Relations Human Resources

Generalist

Compensation and Benefits Unemployment Claims New Hire Orientation

Applicant Tracking Training and Development Workforce Planning

System/HRIS

Career Highlights

> Accomplished internal and external relationship builder with unique

ability to quickly distinguish company and employee needs and build

invaluable professional rapport with all levels

> Extensive knowledge of Affirmative Action, EEOC policies, OFCCP

regulations, and federal background investigations

> Resolution of employee relations issues to insulate company from legal

risk and ensure a fair and equitable process

> Coordinated and facilitated required training including

harassment/discrimination, information security, and benefits enrollment

Experience

CSRA (formerly CSC)

08/2011-Present

Human Resources/Recruiter

. Lead recruiting function for a contact center that supports federal

contracts

. Responsible for personnel data including leaves of absence, benefits,

and new hire paperwork

. Effectively onboard new hires, including facilitation of new hire

orientation

. Participate in employee investigations

. Support HR initiatives to include open enrollment and employee events

. Respond to unemployment claims and represent company at hearings

. Advise managers regarding performance management, employee coaching,

and disciplinary action.

North Texas Employment Solutions

11/2009-06/2011

recruiting/Staffing Manager

. Target, develop, and manage long-term employee, client and candidate

relationships

. Engage in creative sourcing techniques to include cold calling,

referrals, and reference checking

. Resolve all employee relations concerns for employees reporting to

client sites

. Respond to all unemployment claims and attend hearings for appeals

. Oversee daily duties/performance of a staff of recruiters

CSC 11/2006-

11/2009

Senior Recruiter

. Successfully grew contact center from approximately 180 employees to

over 600 in two years

. Responsible for full life-cycle recruiting of exempt and non-exempt

candidates

. Effectively onboard new hires, including facilitation of new hire

orientation

. Partner with hiring managers on best practices and encourage sound

hiring decisions

. Support HR initiatives to include open enrollment and employee events

. Key role in employee communication of company acquisition and

educating impacted staff

. Administratively support HR Manager with various personnel actions

Hotels.com 06/2004-

08/2006

Senior Recruiter

. Lead recruiting function across three call centers with a staff of

four recruiters

. Full life-cycle recruiting of exempt and non-exempt candidates with a

hiring ratio of 90%

. Successfully fill 400+ positions in one year with an average time to

fill of 21 days

. Identify ways to increase retention and improve on boarding of new

hires

North Texas Employment Solutions

08/1998-06/2004

Staffing /Recruiting

. Target, develop, and manage long-term employee, client and candidate

relationships

. Resolve all employee relations concerns for employees reporting to

client sites

. Provide clients with value added services such as salary surveys and

market analysis

. Increase and improve documentation practices to maintain legal

compliance and reduce unemployment charges

. Lead workshops relating to resume preparation, interviewing

techniques, and maintaining the job

Contact this candidate