Sign in

Customer Service Manager

Lawrenceville, GA
April 19, 2016

Contact this candidate



*** ***** ****** *************, ** 30046 678-***-****

Attached please find a copy of my resume for your consideration. I am seeking a challenging and rewarding position that will offer me an opportunity for professional development and advancement.

As my resume indicates, my Operations background includes both Production Planning as well as Administrative experience. My work ethic, professional experience and leadership experience interpersonal skills, flexibility and team player abilities will make me a valuable asset to your company.

I hope this letter of introduction and resume will provide adequate information for evaluating my qualifications as a member of your professional team.

Thank you,

Jonathan Bing

Attachment: resume


502 Shoal Circle Lawrenceville, GA 30046 678-***-****

Qualification Summary

Extensive experience in various phases of Production Planning, Capacity Restraints, Warehousing, Inventory Control, Excellent Leadership, multi-tasking, interpersonal, and problem solving skills; A highly motivated self-starter, with the ability to work effectively in diverse environments; Proficient in Excel, Outlook and Power Point and as well as UPS World Ship and FedEx Ship Manager.

Professional Experience

Partnertech, Inc Duluth, GA

Planner February 2010- March 2016

Daily utilization of IFS (Manufacturing ERP Software)

Analyze daily production schedule and customer demands to determine required plant personnel to ensure the production schedule maximizes efficiency and productivity via Resource Capacity Planning Softwa

Reviewed various production reports and charts as needed to resolve any potential areas of concerns (KPI’s)

Confers with department supervisors to determine status of assigned projects. Expedites operations that delay schedules, and alters schedules to meet unforeseen conditions.

Weekly invoicing of both Domestic and International customers via Citrix Metaframe software.

Maintained excellent customer relationships with both Domestic and International customers.

Japan Pulp and Paper Buford, GA Operations Accounting/Logistics June 2008 – September 2009

Received and verified incoming shipments, processed outgoing payments to vendors, suppliers and other organizations, accurately managed and verified daily credit card and cash batch files via company lockbox, posted payment history to appropriate customer accounts in addition to performing collection activities on delinquent accounts. Completed data entry into operational systems and performed inventory control on all activities related to warehouse operation and shipping/receiving.

Functioned as warehouse manager, as needed, ensuring all phases of warehouse functionality continued at optimum levels.

Prism, Inc. Atlanta, GA Shipping/Receiving Clerk October 2006 – June 2008

Performed all phases of warehousing, including: monthly inventory, shipping and receiving, loading and unloading deliveries, assisting with material movement, sorting and stocking products, ensured the daily shipping plan was completed in a timely and accurate manner and guided daily warehouse operations to achieve customer service objectives and effectively meet customer needs.

Accurately verified all incoming shipments against the appropriate purchase order and shipping manifest, tracked packages and resolving mail issues as needed, maintained inventory of shipping supplies and product supplies to ensure adequate supply levels, in addition to monitoring and replenishing inventories to appropriate levels when necessary.

Negotiated shipping rates for outgoing materials to ensure cost effectiveness.

Contact this candidate