ELAINE WITHERS

**** ********* ******* ***** ***. 234 ● Cleveland, OH 44115

acueyj@r.postjobfree.com ● 216/860-1696

SUMMARY: Customer Service professional with ten plus years experience in telemarketing, housekeeping, retail and customers service settings. Positive attitude and able to work well individually and within a team atmosphere. Possesses ability to collect, record and track key information within database applications such as MS Word or company software. Able to establish rapport via telephone or face to face encounters. Has a great work ethic with a “just do it” mindset.

RELEVANT SKILLS:

HOUSEKEEPING

Cleans all bathrooms including counters, mirrors, sinks, and fixtures in apartment and common areas.

Vacuums carpeted areas and mop tile floors.

Dusts furniture and empty trashcans.

Cleans baseboards, pictures, lights, and HVAC vents.

TELEMARKETING

Made inbound and outbound customer service calls regarding routine questions, inquiries and/or problems by updating information and documenting the affected account’s history file.

Followed specialized online Scripting and call flow information to provide top level customer service.

Completed data entry and clerical functions in multiple Windows applications including customer order information, billing system, and/or our credit check system.

Attended assigned training sessions for further career advancement.

CUSTOMER RELATIONS / CASH HANDLING

Entered customers' transactions into computers to record transactions and issue computer-generated receipts.

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.

Ensured cleanliness, neatness and properly stocked items and ensured safe and secure work area.

Stocked, priced and rotated merchandise.

Performed displays and signs weekly, promotional and seasonal merchandise.

EMPLOYMENT:

TEAM INC. Housekeeper Cleveland, Ohio 2010 – Present

INFOCISION Telemarketing Akron, Ohio 2010

WALMART Cashier Bedford Heights, Ohio 2009

KMART Cashier Cleveland, Ohio 2008

HOME DEPOT Cashier Euclid, Ohio 2004 – 2007

VERAFAST Telemarketer Rocky River, Ohio 2003 – 2004

KAUFMANN’S Cashier Richmond Heights, Ohio 2001 – 2003

EDUCATION: Glenville High School, Cleveland, Ohio

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