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Customer Service Front Office

Location:
Philippines
Posted:
April 19, 2016

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Resume:

STEPHANIE ANNE A. BACULINAO

Address: A**** El Pueblo Condominium, Anonas St., Sta. Mesa, Manila, Philippines

Contact Number: +639*********

Email: acuex4@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a career in the Hospitality field using the necessary skills I have developed in a supervisory role as

well as strong guest relation and service recovery abilities in a fast paced environment. To develop my

communicative and interpersonal skills in building excellent rapport among guests, fellow staff members, and

managers.

PERSONAL INFORMATION:

Age: 21

Birthday: June 21, 1994

Height: 57 ft

Nationality: Filipino

Religion: Roman Catholic

EDUCATION:

Tertiary: San Sebastian College Recoletos-Manila 2010-2014

Bachelor of Science in Hospitality Management

(Claro M. Recto, Manila, Philippines)

WORK AND OTHER RELATED EXPERIENCES:

Manila Hotel- Philippines flagship hotel, located in Metro Manila

Position: Executive Lounge Associate/ Front Office Agent (July 2015-present)

Holiday Inn Boston-Bunkerhill- Owned by DHG located in Boston, Massachusetts, USA Position:

Housekeeping supervisor (May 2014-November2014)

Front Desk Agent (December 2014-May 2015)

Sofitel Philippine Plaza - a French luxury hotel chain managed by Accor, located in Pasay City.

Position: Business Center Agent (October 2013-January2014)

Mey Lin Pot and Noodle House A Chinese Restaurant located in Megamall, Mandaluyong City.

Position: Food Attendant (April 2012-May 2012)

AWARDS, AFFILIATION & ACHIEVEMENTS:

Graduated as Cum Laude (Bachelor of Science in Hospitality Management 2014)

Academic Deans Lister for S.Y. 2010-2014

Sebastinian Hotel and Restaurant Management Organization member S.Y. 2010-2012

Rotary Club Community Service Director S.Y. 2011

SKILLS:

With a Bachelors degree in Hotel and Restaurant Management. Knowledgeable in table setting, serving the

customer, preparing foods, strong front office abilities, housekeeping in supervisory role, etc.

Excellent Guest Relation experience and service recovery strategies.

Strong skills using Opera operating system.

Fluent in oral and written English.

Able to read and write Korean language.

Analytical and hardworking.

Highly-motivated, can easily adapt to environment, can work well both independently and as a team.

CHARACTER REFERENCES:

Bunkerhill)

Citadel Ng +639*********) Alec Rafter +1-617-***-**** ext. 7134)

(Front Office Manager, Holiday Inn Boston-

(Assistant Front Office Manager, Manila Hotel)

Bunkerhill)

Joanne Elliott +1-617-***-**** ext. 7164)

Jaime Rohtstein +1-617-***-****

(Housekeeping Manager Holiday Inn Boston-

(Human Resources Holiday Inn Bunker Hill)



Contact this candidate