Objective

To enhance the capability and goals of my company and team leveraging my creative, dynamic and expressive personality and my excellent skills in Event Management to build relationships of trust, respect and productive interactions throughout our industry.

Summary

Demonstrated ability to undertake the strategic and operational control of a diverse, community/customer focussed organization

Superior communication skills to build strong and productive relationships across organizations with key external stakeholders, influencers and community representatives

Outstanding skills in developing organizational culture and building competencies in teams and individuals to achieve goals

Experience across a diverse range of industries sport and leisure, arts, local government, hospitality and small businesses

Highly developed skills in teambuilding and coaching individuals to reach their full potential

Strategic goal planning and implementation using foresight and long-term, solution-based thinking

A master at managing tasks and people and delivering projects simultaneously

Professional Experience

Arnold Classic Australia Sports Festival August 2014 – Present

Event Planner/Personal Assistant to the Promoter

Plan all aspects of the three-day expo, including venue booking, event, stage and expo builds and schedules

Manage relationships with all exhibitors and ensure all aspects of expo build are met and adhered to by builder and logistics company

Coordinate schedule, appearances and transfers of Mr Schwarzenegger during the entire event

Plan and execute all events involving Mr Schwarzenegger’s attendance

Disseminate all information to exhibitors and sponsors and athletes

Book all venues, accommodations and transfers for interstate and international athletes, special guests, VIPs and officials to events

Assist promoter in developing and implementing both marketing and risk management plan and strategies

Provide staff advice and guidance to exhibitors and sporting event coordinators

Manage relationships with booking agency regarding ticket sales and event day ticket management process for both expo and pro-show

Coordinate all exhibitor, athlete, sponsor, supplier, venue and communications

Develop new relationships with sporting bodies to include national and international sporting events at the Arnold Classic Australia that were not included at the promoters previous Sporting Expo - FitX

City of Port Phillip November 2013 – July 2014

Council Events Facilitator

Delivered council events, including event concept, design, coordination and implementation at Civic/Council events, Council Priorities/Council Plan-related events, launches, openings and major internal events/engagements

Led the development and implementation of risk management strategies at council events and ensured there were processes in place to identify and minimize risk of damage or injury to staff and event attendees.

Maintained excellent working relationships with council, executive management team and all workgroups

Developed and maintained relationships with external event companies and suppliers

Provided staff advice and guidance in event management

Hired external suppliers and resources for events

Deployed resources to ensure efficient service delivery and developed policies for service support

Collaborated with communications for the development and execution of marketing strategies to promote events

Created new and developed policies and procedures for this role from scratch

Developed and published the handbook as the standard for all council staff to manage events

Facilitated a successful re-accommodation project to relocate staff across the organization post restructure

City of Port Phillip July 2013 – November 2013

Coordinator Service Excellence

Developed and implemented organization-wide programs to improve customer service

Led the development and support of customer service systems, standards and processes, including the customer request system, telephone systems and online eService interfaces

Coordinated and supported ongoing review and improvement of Council systems and processes to improve customer and staff satisfaction and internal efficiency

Developed programs with manager for People and Organisation Development to enhance staff service and skills to provide excellent customer service

Monitored customer relations software reports, identified areas for improvement and implemented training with business units to improve service delivery

Collaborated with Manager, initiated policy development designed to improve service delivery and efficiency

Produced reports to Council and management on community satisfaction survey design, outcome and trends

Provided an internal consultant service on customer service process improvement, including process mapping, redesign and identifying improvement opportunities

Redesigned existing reports and developed new automated reports with IT to deliver service progress information to Councillors, which reduced time from a three-day process to half a day

Facilitated stronger relationships and procedures between the Call Center and Parking Permit Administration to achieve open communication, clearly defined roles and better outcomes for customers

Develop new online knowledge base for Call Center with IT

St. Kilda, South Melbourne, Port Melbourne Town Halls, City of Port Phillip Mar 2010 – July 2013

Coordinator Meetings and Events

Managed the operations of Council’s three flagship, multi-purpose venues/facilities, including staff, booking and hire, systems and identifying opportunities for business growth and service improvement

Developed and implemented Meetings and Events Marketing Plan for Council Town Halls and Meeting Rooms

Prepared annual business plan for the Meetings and Events within Council’s in annual budget; monitored and managed budget of more than $1,000,000

Provided staff leadership and supervision to all Meetings and Events staff, including casuals and contractors

Developed, monitored and reviewed performance plans, training and development initiatives for all unit members

Led the development and implementation of risk management plan, ensuring risks were identified and minimized

Managed the units Same Day Service Response, including the Customer Request Management cases

Performed associated roles of Building Manager, Chief Fire Warden, Municipal Emergency Relief Centre Manager

Improved budget process through analysis and forecasting, reducing hours at budget planning time by up to 70%

Successfully planned and obtained approval to restructure team, improving efficiency by aligning position descriptions to functional work

Managed two major renovation projects to St Kilda Town Hall and Port Melbourne Town Hall auditoriums; upgrade and refurbishment led to a 15% increase in use in 3 months

Wrote Council’s Catering Policy and Guidelines, which gave the organization clear guidelines and expectations when ordering, creating a savings of $120,000 annually

Successfully managed tender process to appoint panel of contract caterers to supply catering services worth $840,000 over 4 years, ensuring the organisation is now complying with the auditor’s requirements.

Developed and successfully submitted concept plan for new organisational wide Booking System. This will increase efficiency by reducing 10 man hours a month and bringing 6 departments together using a single system

Developed and facilitated staff training program including team meetings, one on one personal development sessions and development plans for all staff resulting in increased output and service standards

Successfully devised and implemented team vision statement, annual team plan, team contingency plan, succession plan and embedded new organizational values and behaviours.

Education and Professional Training

Executive Certificate, Event Management, 2012; University of Technology Sydney/The Australian Centre for Event Management

Certificate in Business Analysis, 2008

Bachelor of Arts, 1992, Queensland University of Technology

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