Customer Service Sales

SONYA R COWLEY

*** ******* ** **

DECATUR, AL ***01

256-***-****

256-***-****

SUMMARY OF QUALIFICATIONS

SKILLED IN ACHIEVING EFFICIENCY AND INCREASING REVENUE FOR CONSUMERS SEEKING

KNOWLEDGE WITH PERSONAL AND FUTURE FINANCIAL NEEDS. WELCOMING AND IMPROVING

EXCEPTIONAL CUSTOMER SERVICE. SELF MOTIVATED, PRODUCTIVE AND POSITIVE ATTITUDE

EFFICIENT WORK HABIT AND COMPUTER SKILL TRAINING

PROFESSIONAL EXPERIENCE

~WORK WELL UNDER PRESSURE

~PRODUCT KNOWLEDGE OF FINANCIAL GOALS AND INVESTMENTS

~SALES

~GREAT LISTENING SKILLS

~QUALITY IMPROVEMENT AND ASSURANCE

~YEARS OF BUILDING CUSTOMER,LOYALTY AND TRAINING

~CLIENT AND DIRECT CARE

~PROPERLY DIRECTED INBOUND CALLS IN PHONE QUEUES TO IMPROVE CALL FLOW

~HIGH SCHOOL DIPLOMA AND WORKING TOWARDS COLLEGE DEGREE

EMPLOYMENT HISTORY

CUSTOMER SERVICE SPECIALISTS CURRENT EMPLOYER

ALORICA COMPANY (AMERICAN EXPRESS)

~PRODUCT KNOWLEDGE OF CREDIT CARD PRODUCT AND INVESTMENTS

~ASSISTING WITH LONG TERM GOAL WITH CREDIT BUILDING AND MONEY MANAGEMENT

OF ASSETS

~PROCESSING APPLICATIONS

2005-2012

DIRECTV CABLE COMPANY

~CUSTOMER ASSISTING WITH BILLING, PAYMENTS AND UPGRADE OF EQUIPMENT

~TECHNICAL SUPPORT OF PRODUCT

~SALES AND SAVES

~QUALITY TRAINING OF PRODUCT AND SERVICES

COMPASS BANK

~BANKING QUESTIONS OF CONSUMER ACCOUNTS

~PROCESSING BALANCE TRANSFERS,CREDIT CARD PAYMENTS AND CASH ADVANCES

~REPLACEMENT OF LOST AND STOLEN CREDIT AND DEBIT CARDS

~DISPUTES

2014-2015

DIRECT CARE

ABILITY PLUS

~DIRECT HOME HEALTH CARE OF DISABLED CLIENTS

~DISTRIBUTING OF DAILY MEDICATION

~CLEANING AND COOKING

~TRANSPORTING CLIENTS TO DOCTOR APPOINTMENTS AND OUTSIDE LIVING CARE ACTIVITIES

2013-2014

LYON'S HR TEMPORARY SERVICES

PRODUCTION AND ASSEMBLY WORKER

GENERAL ELECTRIC

~ASSEMBLY OF REFRIGERATORS TO BE SHIPPED TO CONSUMERS

~QUALITY CHECK OF SCRATCHES AND DENTS ON DOORS AND BODY

~CHECKING FOR LEAKS IN THE COMPRESSOR

STEELCASE LLC

~ ASSEMBLING OF OFFICE EQUIPMENT

~SHIPPING AND PACKAGING

~SKILLED TRAINING WITH DRILL GUNS TO ASSEMBLE PARTS

2001-2005

BARTENDER

NASH BAR AND GRILL

FOCUS NIGH CLUB AND LOUNGE

~MAINTAIN STOCK LKEVEL

~QUICKLY MIX OF ALCOHOL BEVERAGE TO LEGAL AGE CUSTOMERS

~PROMOTING OF UPCOMING EVENTS

~ENSURING CUSTOMER SATISFACTION

~LICENSED TO SERVE ALCOHOL AND OTHER PRODUCTS

YOUTH SERVICE

DECATUR YOUTH SERVICE

~CLERICAL ASSISTANT

~COORDINATING THE SUMMER FOOD PROGRAM

~DAILY LOG

~INVENTORY OF SUPPLY AND DEMANDS

~FILING COMPANY RECORDS

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