Customer Service Manager
Resume:
Sarah Carper
Federal Way, WA acueqr@r.postjobfree.com
98023
Administrative Support
As a salon manager I learned how to successfully multi-task the many jobs needing to be accomplished in a single work day. I am an asset because I am able to juggle the needs of the guests and the employees/ co-workers without anyone or any job being neglected. Whether over the phone or in person, I provide excellent customer service with a smile.
Skills
Computer Savvy
Excellent Customer Service
Proficient in conflict resolution
Manage multiple phone lines
Detail Oriented
Maintain organized schedule
Professional Experience
Salon Manager Ulta Salon and Spa Tukwila, WA 07/07 - 10/10
Direct daily operations while managing staff as well as providing a service to salon and retail guest.
I had a great report with my employees and fellow managers, managed scheduling for both staff and guest, sales forecasting, productivity control, promotions, and inventory control.
Reviewed applications, preformed interviews, and made hiring decision.
• Worked with both staff and guest to find the right products for each guest.
Staffing Specialist Manpower Tukwila, WA 03/07 - 07/07
Contributed in recruiting employees for companies in need of temporary, or full time employment, this included interviewing, performing efficiency test, as well as all new employee paperwork.
• Displayed great customer service with the hiring companies.
Acted as human resources between staff and hiring companies.
• Provided great support for all talent out on placement jobs.
Salon Manager Great Clips Tacoma, WA 08/05 - 03/07
Managed a staff of 5, opened a new location of a nationally franchised salon. Promoted the salon within a new and developing area. Established great report in area to provide a great service to all guest.
Assistant Manager/ Stylist TGF Haircutters Renton, WA 12/04 - 08/05
Managed merchandising and worked very hard as a stylist and receptionist in a busy salon.
Admin. Assistant/ Jr. Processor Pacific Guarantee Mortgage Renton, WA 03/03 - 12/04
Provided reception duties as well as supporting the processor in all aspects of work.
• Utilized my skills in word, excel, and outlook.
• Provided support to customers waiting loan approval.
Education
Highline College Des Moines, WA 09/14- Present
Chemical Dependency Counseling
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