Results-oriented Global Risk Professional with extensive expertise at banking and global financial services companies across a variety of products and sectors. Expertise includes:
Enterprise Data Governance
Master Data Management
Project Risk Management/Remediation
Metrics and Reporting
Software Development Life Cycle
Database Management System
Client: Accenture (Barclays Capital) Aug‘15– till date
Service Delivery Manager (Global Delivery)
Partnered with project sponsor to define project objectives, scope, schedule, and budget. Establishes project charter and plan, including success criteria.
Oversee the evaluation of business and system requirements and project related research on business and technical trends and dependencies.
Oversee the development, implementation and execution of multiple (or large scale) project plans; ensures scope, schedule, and budget are established and met for projects and assignments.
Lead project meetings and manages geographically dispersed team members to ensure objectives are achieved within prescribed timeframe and budget. Responsible to assess project risks and develops resolutions to meet productivity, quality, and client-satisfaction levels.
Ability to understand and effectively communicate business and technical objectives as they relate to project goals.
Responsible to review, evaluate, formulate and execute project plans, schedules and budgets.
Responsible to track and executes project progress with respect to baseline time, budget and target versus actual business results.
Responsible for communication plan to update management.
Analyzed business and functional requirements to design Product test and UAT Test Cases for MTP and MS Dynamics CRM projects.
Communicate with the engagement teams regarding the firm’s need for complete and accurate client and related parties information and the need to initiate the conflict check process based on service offerings.
Obtain the necessary guidance from Risk Management leaders and other cross-function practitioners to properly evaluate the conflicts results and other engagement information included in the conflict check requests
Serve as a mentor to junior Analysts and assist with their orientation and training
Responsible to provides input to and assist in preparation of staff performance evaluations.
Responsible for coaching, mentoring and guidance to project team members and others in Project Management roles.
Oversees the transformation of common system requirements into designs for shared and reusable services to ensure system solutions are developed according to architecture, technology and standards.
Client: Accenture (AT&T) Mar‘15– July'15
Service Delivery Manager
Develop detailed work plans, schedules, estimates, resource plans, and status reports as Single Point of contact on end to end management of assigned (large/multiple) projects
Provide overall direction and technical/analytical/ administrative guidance to project and program teams that typically span multiple organizations, markets and outside suppliers/vendors.
Responsible for all aspects of assigned projects, including serving as the single point of communication, overlooking budget, and clarifying/developing work plans and schedules.
Collaborated across multiple functions to ensure adherences to quality standards, internal processes, and reviews project deliverables.
Lead CMAS took over initiative with Sr ATT management.
Responsible to collaborate with cross-functional teams in the identification, research and implementation of process improvements
Leads projects of significant scope.
Develops cost benefit analyses and return on investment (ROI) calculations to support and prioritize process improvement recommendations
Assists with development of SharePoint site and innovative functionality based on project needs
Develops Executive Dashboards to illustrate cross-functional improvements and measurement against project’s Key Performance Indicators.
Manage end-to-end service for the assigned project, from onset of the request to review, upload and deliver solution.
Maintain and track daily / weekly / monthly request trackers.
Maintain and manage robust and multilevel level Quality Audits for efficiency and accuracy of project delivery.
Plan and manage efficient review mechanism to detect requirements to provide accurate and complete project outcomes.
Coordinate with different teams and resolve any technical / compliance / approval issues.
Maintain and track risk and issue logs.
Provide extensive reports and analytics on project status and delivery.
Plan and coordinate adoption mechanism for propagating and attaining future projects.
Client: Accenture (GE Capital) Dec‘13– Feb'15
Sr. Delivery/Program Manager
Responsible for management of all tasks and resources, estimating and tracking progress against individual plan, and monitoring development activity to overall enterprise plan.
Managed Data Steward team driving MDM accuracy, effectiveness and compliance
Acted as subject matter expert for field inquiries aligned to field facing MDM capabilities (BQC & CustHub) while developing and driving value added process improvement, reducing complexity and fostering a positive customer experience
Defined and managed MDM implementation and change requests including data management processes for implementing, enhancing, sustaining and retiring commercial data.
Ensure that data governance standards, policies, procedures and data quality are maintained
Managed relationships with data suppliers and internal customers where/when needed; escalate issues to the data management team leadership
Developed and maintain strong working relationships with key business & operations stakeholders.
Develop and maintain a strong relationship with business partners, US & Global Commercial Operations, IS partners, and service/software vendors
Ensured deliverables meet or exceed service-level expectations for quality, timeliness, performance and budget
Lead Liquidity risk management effort to implement OFSAA.
Gain and maintain a working knowledge of interactivity with contributing and consuming internal and external systems and business processes
Ensured seamless execution of all process improvement and change management related activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses
Managed effective communication strategy across projects and constituency.
Leading the daily scrum meetings, spring planning, spring review, and spring retrospective.
Work with business teams to shape business requirements and provide ongoing communication throughout project execution.
Lead effort with IT and business team members through each stage of the software development life cycle
Defined and executed project work streams for OBEII implementation under GE treasury. Data integration requirements, map translation & integration rules, and work closely with integration engineering team in design and testing of data interfaces.
Own transformation of enterprise application area business requirements into technical specifications and delivering solutions.
Client: CITI GROUP INC Sep’11 – Nov’13
Defined data integration requirements, map translation & integration rules, and work closely with integration engineering team in design and testing of data interfaces.
Worked closely with functional and technical stakeholders and data stewards to make sure that all technology, applications, and business process changes ensure data quality.
Manage data governance presentations, metrics, dashboards and overall progress communications.
Attribute Definitions and impact on reporting (i.e. reference data vs. financial data)
Lead complex business investigations to create technical development requirements for new projects and governed information sources in order to meet evolving business information needs
Managed & delivered multiple projects from initiation to delivery including project charter, planning and scheduling, budgeting, project monitoring and execution, risk mitigation, team / vendor Coordination.
Recommend and implement best practices for project management office (PMO).
Validate the requirements for the conflicts check with the engagement teams requesting the check, covering issues such as transactional, relational, advocacy and commercial considerations
Prepare a well thought out analysis of the issues identified in the conflict check requests along with results and present them to engagement teams for their review and sign-off
Used multiple project delivery methodologies like Scrum, AGILE, Waterfall, PMI etc.
Insist and deliver on project management documentation like BRD, FRD, test cases, lessons learned etc.
Performed feasibility, adaptability study and risk analysis to identify the business critical areas from client perspective.
Led development of customer/partner readiness strategy and related content for customers in emerging regulatory policies.
Experience with Credit risk management, data analysis, reconciliation issues, and legal entity reporting.
Managed Dodd Frank implementation for inter & intra company trades, 23 A transactions.
CIT GROUP INC Jun’ 04 – Aug’11
Perform analysis to define, create and validate solutions that meet business needs, goals or objectives from a data governance perspective
Ensure data governance policies are maintained, advising management of conditions of non-compliance
Utilize current applications and systems to research and monitor current activities and participate in audit and testing
Report on project deliverables and SLAs; tracking and reporting on defects to ensure compliance with corporate and line of business governance policies and procedures
Provide factual information to support Information Management Design and Delivery related audit activities; develop and maintain internal web sites critical to team and document retention for audit purposes
Liaison between Corporate Credit Risk Management and Shared Services (Technology group)
Created project plans using MS project, detailing projects’ mission using MS PowerPoint, process flow, timelines, requirements and any risks.
Analysis of new Business Requirements and preparation of the Functional Design Specifications employing use case scenarios, sequence diagrams, ERD’s etc.
Working directly with business owners/sponsors in establishing scope requirements via the facilitation of discovery and kickoff meetings, budgetary requirements, completion timelines, and ensuring that all requirements/constraints are satisfied throughout the delivery process.
Provided Business Intelligence (BI) Solutions using Xcelsius, BO.
Responsible for requirement walk through to IT team.
Provide strategic business solutions, process engineering, business-case consulting and change management to external clients at both functional and senior management levels.
Responsible for data requirements for analytics team using SQL queries and Business Intelligence tools.
Previous Employment History & Responsibilities
Documented requirements using tools like RequisitePro, change requests were associated with requirements and connected with Use cases for a full Retrace-ability Matrix.
Conducted JAD sessions allowing different stakeholders to communicate their perspectives with each other and resolving issues to come to a quicker agreement.
Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
Managed Oracle Application service delivery team.
Designed and optimized SQL queries to search for potential -cases- based on criteria against multiple data warehouse sources including hundred million row transaction tables.
Involved actively with requirements analysis and database design.
VERIZON COMMUNICATIONS, Feb’ 04 –May’ 04
Team Leader / Sr. Business Analyst
MIZUHO CORPORATE BANK, Oct’ 02 – Jan’ 04
AVENTIS PHARMACEUTICAL, Nov’ 01 – Sept ‘02
Lead. VB/ ASP Developer
DREYFUS MELLON BANK, Jan ’01 – Oct ‘01
Team Lead / Sr. Developer / Analyst
OzGLOBAL PTY LTD, AUSTRALIA Jan ‘99 – Dec ’00
FIRST NET TECHNOLOGIES, INDIA Nov ‘97 – Dec’ 98
Team Lead / Sr. Developer
EDUCATION & PROFESSIONAL TRAINING
•Post-Graduation in Computer Applications. (PGDCA from Kurukshetra University) 2001
•Graduate Diploma in Information Technology (GNIIT from National Institute of technology in 2001)
•Certified Scrum Master
•Prince 2 Practitioner and Foundation Certified Project Manager
•PMI training (35 hrs - pre-requisite for PMP certification) - In process of taking exam