ANGELA D. SWINSON
Objective Seeking position as an Administrative/Clerical Office Assistant.
Front Line Cashier
Chick-Fil-A, Atlanta, GA Apr 2015 to Present
Greet guests as they arrive in the restaurant, providing a friendly/positive attitude and enjoyable environment for dining.
Provide excellent customer service and assist guests in making food purchases.
Enter transactions in cash register and provide customers with the total bill.
Sort currency and coins in cash drawers.
Make and bag purchased items.
Warehouse Administrative Assistant
Horizon Staffing, Jonesboro, GA Jan 2015 to Mar 2015 (Contract)
Performed general clerical duties, such as photocopying, filing, scanning and faxing.
Printed warehouse freight labels and updated all delivered items using Excel spreadsheet.
Accurately processed inbound and outbound paperwork in a timely manner using SAP.
Created files with HAWB’s, Security Manifest, and DO documentation for customer freight pick-up.
Retrieved shipment details from Shipment Communication Platform (SCP) to open and print shipment paperwork.
Christian Broadcasting Network, Virginia Beach, VA May 2006 to May 2014
Managed office operations, database administration, project/program support, meeting coordination and was awarded Employee of the Month and Presidential Employee of the Year on two occasions.
Established strong interpersonal and effective rapport with organizational staff and outside affiliates.
Prepared monthly accounting reports to assist with budgetary cost analysis.
Logged and tracked print orders to promote and maintain work flow efficiency.
Cost out print orders and transcribed numerical data in excel spreadsheet for accounting purposes.
Customer Service Agent
AirTran Airways, Atlanta, GA Jan 2003 to May 2006
Greeted passengers in a way that conveyed AirTran Airways is the best airline in the sky.
Assisted passengers in making decisions about flight dates and times that saved them money.
Helped resolve passenger complaints and other issues which paved the way for an enjoyable flight.
Provided outstanding customer service by ensuring accurate systems input for reservations, ticket purchase and changes to existing reservations.
Engaged passengers at reservation center, ticket counter, and boarding gate with an emphasis to establish good rapport and repeat flying with AirTran Airways.
Supervisor Telephone Development Services
Christian Broadcasting Network, Virginia Beach, VA Mar 1992 to May 2001
Supervised 12 telemarketers on customer engagement and services, approximately 75% of the team reached their goals on a continuous basis.
Monitored and evaluated team performance and project flow analysis.
Evaluated and assessed training needs in order to help individuals reach their goals.
Motivated team members by showing appreciation and providing a variety of incentives.
Made recommendations for employee promotions and transfers to promote departmental efficiencies.
Education Clayton State University, Medical Billing Certificate; Light University, Marriage Counseling
Special Awards Awarded The Presidential Employee of the Year in 1998 and 2013.
Skills Microsoft Word, Outlook, Excel, PowerPoint, and Access. Excellent oral and written communications skills; Strong interpersonal skills with the ability to establish effective rapport with staff and outside public; Flexible and adaptive to frequent change while prioritizing work and multitasking.