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Customer Service Manager

Rio Rancho, NM
April 18, 2016

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Dear Sirs,

I am currently in New Mexico though; I am looking to relocate to Florida as soon as possible within this next couple of months. I am not requesting any relocation costs. I am interested in applying for the position open within your company. I have the ability to be in Florida permanently within 2 weeks’ notice for my current employer with travel time.

My resume is attached for your review. I have many years with all office activities with customer service and experience with all aspects of accounting activities of the back office in multiple industries. I have been with Pro-Build now Builders First Source for seven years now in the role as Administrative Assistant to an Operations Manager and a General Manager. I have management, purchasing, accounting, distribution and sales experience in multiple industries national home builder, construction supply, non –profit, medical and government.

My professional skills include customer relations, scheduling, budgeting, contract management and negotiations.

I would like the opportunity to interview with you. I believe my diversity and work experience in all realms of the administrative responsibilities of all aspects of accounting and purchasing. I will help your business attain its goals, and I look forward to meeting with you to discuss the job position further.

Please contact me at 505-***-****, or by email at I look forward to speaking with you. Thank you for your time and consideration.

Suzanne M Lynch

Suzanne M Lynch

850 Casper Road SE

Rio Rancho, NM 87124 Cell: 505-***-****

+20 years of business management and financial accounting experience

Outstanding leadership abilities combined with service-oriented professional proven through over 20 years of business experience in diverse industries.

Office Management • Project Management • Financial Management • Account Management • Outside Sales • Construction Production Process • Payroll • Purchasing • Vendor Relations • Relationship Maintenance • Contract Negotiations • Customer Service • Cost Reduction • Staff recruitment, Training, Evaluation and Supervision • Inventory Control • Accounts Receivables/Payables • General Ledger Accounting



Builders First Source ProBuild, Albuquerque, NM (acquired) 2009-PRES

•Held full responsibility for daily operations of scheduling truss projects from 5 truss designers.

•Direct control of truss payroll, HR issues, inventory, purchasing, invoicing and reconciliation of credit cards.

Selected Accomplishments:

•Implemented process improvements of production paperwork

Result: Replaced three positions into one position.


Atreus Communities previously Homelife Communities, Albuquerque, NM

•Held full responsibility for daily operations and coordinated construction with sales. •Oversaw all accounting, human resources, purchasing and all sales orders.

Selected Accomplishments:

•Increased the effectiveness of sales through developing automation of sales orders instead of manually handled

Result: Decreased all errors in processing of orders and construction details.


Centex Homes, Albuquerque, NM

•Produced all costs variances within construction versus purchasing activities.

•Primary contact for all field managers of Centex Homes.

•Implemented guidelines and new procedures for cross-departmental interactions. •Organized all quarterly rebate invoices and bonus information for all field managers.

Selected Accomplishments:

•Organized subcontractors for a Builders Blitz with Habitat for Humanity (5 day house completion)

Result: Received Employee of the Quarter June 2007 award nominated by peers and management


•Supervised Purchasing Dept of six employees.

•Negotiated all contracts with 150 sub-contractors for 12 local neighborhoods. •Implemented guidelines and new procedures for cross-departmental interactions.

Selected Accomplishments:

•Audited multiple automated system – that correlate with the Purchasing system

Result: Passed with 99% accuracy after the first audit of needs improvement results


•Handled all accounts payable, EOM and GL entries.

•Implemented companywide policies and procedures to coordinate efforts between different departments.

•Organized special projects as audits, cost cutting and office move.

•Coordinating all accounting activities between multiple departments and companies. •Maintained monthly and annual forecasts and budgets.

Selected Accomplishments:

•Researched, identified and qualified automated system – value added service for division.

Result: Increased effectiveness and saved man-hours from duplication of data entry. Decreased overhead hours in accounts payable by 16 hours per week. Moved accounts payable department towards a paperless office.

Suzanne M Lynch

Cell: 615-0802



ESCA/ATMI, Albuquerque, NM

•Formulated monthly and annual forecasts and budgets.

•Trained all new and existing management and sales personnel in the aspects of Fab Services throughout the company.

•Delivered uncompromising service to ensure long-term relationships.

•Sold products and services in the semiconductor industry in AZ, NM and CO.

•Maintained existing and developed new business via cold calling and visiting facilities. •Identified and expanded new customer accounts.

Selected Accomplishments:

Researched, identified and qualified new product – value added service for customer.

Result: Increased customer service and secured new product line for Fab Services. Developed revenue potential of $450K annually.

Established better rapport and strengthened visibility & reliability with major account. Identified new potential revenue inside and outside account.

Result: Reversed negative trend with company’s largest account expanded by a projected $1.75 million


•Controlled all accounting functions, operations and production management to ensure site met set goals.

•Implemented cost effective vendor management system that allowed organization to reduce operating inventories and rely on a JIT supplies management program.

•Gained initial experience in managing sales/account development cycle with emphasis on lead generation processes and techniques.

Selected Accomplishments:

Identified and qualified new vendors. Negotiated production supplies prices and lead times

Result: Reduced costs by 62% and reduced lead times from 12 weeks to one day – surpassing all expectations.

Researched, documentated and demonstrated how client could reduce cost by 80% by cleaning components vs. buying new.

Result: Increased customer service and secured new accounts. Developed revenue potential of $3.2M annually.


Controlled all accounting functions from daily to year-end functions to include payroll, accounts payable, EOM and GL entries

Maintained EOM closing, reconciliation of all bank accounts, financial reports, and fixed assets for corporate and field office. Completed billing and closeout of government contracts.

Implemented companywide policies and procedures to coordinate efforts between customers and Project Managers.

Supervised accounting department. Controlled all accounting functions, daily transactions to final closing of YE books. Researched, analyzed, purchased, installed, and streamlined new accounting system for company

Education & Technical Qualifications

Masters in Management Webster, Albuquerque, NM

BA in Business Management University of Maryland, Germany

Accounting software: Peachtree, QuickBooks, DacEasy, Deltek, Timberline, Ceridian (PR), AS400 Engineering Software: Mitek Business Application and Engineering

Contact software: Groove, Lotus Notes, and Act

Efficient with all MS Office application

Six Sigma and ISO 9001 certification at ESCA

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