Human Resources professional with an extensive background in office administration and teamwork experiences. Highly resourceful and active team player with the ability to work independently in a fast paced environment. Proven ability to work with senior staff in a professional manner while interacting well with all other staff members. Demonstrated proactive approach to responsibilities and flexibility to adjust daily responsibilities as needed. Excellent time management skills demonstrated in ability to complete paperwork and data maintenance on a timely basis. Proficient in MS Office, Quickbooks and related software.
●Proactively created documents and procedures that improved office efficiency and work quality.
●Developed and implemented methods to maintain accurate product inventory levels while following company policies and procedures.
●Created and maintained confidential customer/employee databases and spreadsheets
●Maintained excellent customer support by encouraging new and current customer relations
●Developed and maintained excellent company reputation with vendors
●Proven record of developing effective working relationships and working well as part of a team to achieve organizational goals.
●Talented in working with diverse populations in a fast paced environment using excellent verbal and written communication skills to take a creative approach to dealing with and motivating customers.
RochesterWorks!, Rochester, NY 2015 – 2015
Meet with clients individually and through outlined questioning determine appropriate work activities depending on case type and requirements.
Quickly developed rapport with customers; Demonstrated ability to take a gentle yet firm approach to dealing with customers one on one.
Regularly completed employability assessments within one hour.
Scheduled appropriate work activities by accurately creating referrals and recording detailed notes at the end of assessments.
Prepared and formed assessment packets by organizing paperwork, making appropriate copies and submitting for review by the end of the day.
Updated attendance for work experience interns by entering those hours in the RochesterWorks timecard system (CATS); Analyzed and reviewed client hours to confirm individual required work experience was being fulfilled; reported delinquent results to proper management on a weekly basis.
Bryant & Stratton College, Rochester, NY 2013 –2014
Administrative Assistant (Student Federal Work Study)
●Provided office support to the Financial Aid Department while assisting students in a professional and courteous manner
●Answered routine student inquiries and maintained multiple Financial Counselors’ calendars; Demonstrated the ability to perform duties efficiently and in a professional manner while maintaining highest confidentiality
MacInnes Tool Corporation, Rochester, NY 2010 –2012
●Implemented administrative systems, procedures, policies and monitored administrative projects; Successfully creating and or modifying processes when necessary
●Answered multiline phone and directed all incoming calls to appropriate party promptly and efficiently; handled incoming and outgoing electronic communications on behalf of the President
●Assisted President with preparation of presentation materials; Prioritized and managed multiple projects simultaneously, and followed through on issues in a timely manner
●Prepared sales orders and production orders based on past and predicted sales; Managed product and office and shop inventory while maintaining company quality control procedures
●Administered and created daily and weekly inventory management procedures
●Inspected and prepared all incoming work orders for quality, accuracy and procured the domestic and international shipments
Bryant & Stratton College, Rochester, NY 2015
A.A.S., Human Resources Specialist
Curricular and Extracurricular Activities: 2013 – 2015
Dean’s List maintained successively
Student Ambassador – Bryant & Stratton College’s Ambassadors of Excellence program
Human Resources Internship performed within the Human Resources Department of the YMCA of Greater Rochester.
oSpecific internship goals were to explore the activities of varied roles and responsibilities existing within a dynamic HR department, to become skilled in performing the associated administrative tasks, and to complete a site assignment to create and/or update Volunteer job descriptions to be utilized by all active Greater Rochester Y program administrators.
oProven aptitude to be an effective and productive employee within an HR department was validated through assigned tasks related to plan, execute and report results of functions such as sponsoring the open enrollment event, minimum wage compression reporting which included tasks such as determining eligibility of the varied benefits and requirements of employees, producing documentation of Dependent Eligibility Audits, organizing materials for the event, and data entry in various utilized to create, maintain and maximize employee performance in line with the strategic objectives of the site. HR is primarily concerned with the management of people within organizations, focusing on policies and on systems
oTutelage furthered in employee relations through direct involvement in the hiring and retention processes of the site.
oParticipated in Rochester Business Alliance meetings of HR professionals and new employee orientation process
Excelsior College, Albany, NY 2003
Family Development Credential: Social Work