SHRUTHI

Mail ID: acuemu@r.postjobfree.com

Mobile: 630-***-****

Summary:

Experienced and well organized Business Analyst with 9 years of experience in Retail Industry, Insurance and Financial industry.

Hands on experience in requirements gathering, reporting, documentation, process mapping, scheduling, planning and data analysis.

Experienced in Software Development Life Cycle (SDLC) methodologies – Traditional Waterfall Model and Iterative approach to software as per Agile (Scrum) methodology and Rational Unified Process (RUP).

Experienced in performing Impact Analysis, GAP Analysis (As Is To Be), SWOT Analysis, Risk Analysis and Change Management.

Facilitated Joint Application Development (JAD) sessions, Workshops and requirement facilitation sessions with end user/client/stakeholders and the IT group.

Proficiency in documenting Business Process Design, authoring Business Requirements Document (BRD), Use case Specifications, Functional Specification Document (FSD), Detailed Design Specifications (DDS), User Interface Specification (UIS) and their related artifacts.

Experience in developing Story Boards, Screen Mockups and Screen Flows for design feedbacks.

Proficient in analyzing and creating Unified Modeling Language (UML) Diagrams such as Use case diagrams, Activity diagrams, Sequence diagrams, Data flow diagrams, Business flow diagrams using MS Visio and Rational Rose.

Involved in various testing methods like Black Box testing, Functional Testing, Regression Testing, Performance Testing, Quality Assurance Testing.

Involved in post implementation support and training of end users.

Result oriented, motivated and an organized team player with a capability of working for a common goal.

Composed, professional and a well-balanced individual with strong understanding of business relationships and business requirements.

Strong Project Management skills such as Time Estimation, Task Identification and Scope Management.

Excellent document analysis and management skills with experience of SharePoint and documented environment.

Individually contributed in software application analysis development, testing and deployment.

Drove large project to a successful completion in a time bound manner while maintaining a diverse slate of responsibilities.

Facilitated communication of roles and responsibilities between development team and business leads.

Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills with strong analytical skills.

Technical Skills:

Operating Tools : Windows 97/2000/XP/Vista/7

Methodologies : Agile, Waterfall and RUP

Documentation tools : MS Office, Adobe buzzword

Business Modeling Tools : MS Visio, Rational Rose

Database Tools : SQL Server, MS Access, Oracle

Management Tools : Rational Requisite Pro, MS Project, MS Outlook, Lotus Notes, MS

Share Point

Reporting Tools : Crystal Reports, Cognos, Business Objects

Testing Tools : Win Runner, Load Runner, HP Quality center, Quick Test Pro, Clear Quest

Insurance Auto Auctions Inc. - Chicago, IL Nov 2014 – Till Date

Business Analyst

Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions with the largest facility footprint, strong buyer base and high auction returns. They focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles.

Project: Project aimed at enhancing the existing claims processing system for the company which could be able to process the claims received through different routes such as manual submissions as well as online submissions. The system also involved to capture and validate the data using OCR technology and minimize human intervention.

Responsibilities:

Played a pivotal role in facilitating JAD sessions to develop detailed solutions and to verify the system development process.

Conducted GAP Analysis by understanding the AS-IS business process and TO-BE business process.

Created the BRD which was translated into FRD & SRS. Developed business process diagram, activity diagram, sequence diagram to understand the data flow between the healthcare providers and insurance payers.

Developed Functional Requirements for Premium Processing System (PPS).

Claim Transactions and Billing Transactions – created flows for adequate matching of claims.

Performed data mapping by matching the billing file and EDI claim file record claims received from Medicare and Medicaid agencies.

Used INVEST model to write user stories.

Worked on Scrum during the project.

Prioritized the user stories with the help of the product owner using MOSCOW.

Facilitated the Sprint ceremonies and helped the scrum development team in resolving impediments.

Developed Requirements for Taxes, Fees and Surcharges for different states.

Identified various rating Risk Factors as per a pre-defined set of rules and created process and data flow diagram.

Worked with the actuarial group to update and communicate changes/requirements.

Complied requirements for different Business Rules for the company such as Writing Companies, Regional Offices, Surplus Lines Brokers etc.

Created high-level Use Cases from Business Requirements and created UML diagrams like use case diagram and activity diagram by using MS Visio and UML for various stakeholders.

Documented and managed all requirements with Rational Requisite Pro – Requirement management tool.

Used SharePoint of versioning of the documentation and requirements. Participated in Walkthroughs with the QA team.

Used HPQC to log defects during testing.

Environment: RUP, HP Quality Center, SQL, Oracle Financial UML, MS Visio, XML, Rational Requisite Pro, MS Project.

Bank Of America, New York Feb 2013 – Oct 2014 Business Analyst

Responsibilities:

The project was to provide a web base portal for high net worth clients of BOA Bank (Retail bank).

Customer can login to the application where they can view different accounts and the summary of the accounts. These applications offer different accounts like investment accounts, liquidity accounts, direct liability and continuity liability.

Application was rewritten from web logic to web sphere so in this process we also had to migrate the data related to client from old database to new database.

Applied Agile methodology at requirements face so larger requirements can be quickly broken up into smaller pieces that the development team can consume effectively.

Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix with Requisite Pro for tracking the requirements

Created Business requirements, functional requirements and Use case diagrams.

Responsible for defining the scope of the project(s), feasibility analysis, project planning, gathering business requirements by conducting user interviews, JAD sessions, and story boarding.

Created complete set of detailed system flow diagrams, used to guide developers in implementation of Business Process Management (BPM) software.

Responsible to determine the GAP Analysis between the As-Is / To-Be Business Process Flows.

Identified and documented Issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.

Experience Data mapping between Old databases to new database in Data migration project.

Experience in data massaging and data testing with ETL Informatic.

Created Meta data (data out of data).

Automated framework using HP Quality center.

Installed and configured HP quality center and QTP Automated the Regression Testing, integration testing using Quick Test Pro (QTP).

Expertise with all the phases of Quality centers as Requirements, Test Plan, Test Lab and Defects.

Helped SME’s to create user manual and training materials.

Process Modeling: Unified Modeling Language (UML), Rational Rose, Rational Requisite Pro, BPMN Business Process Modeling Notation, BRML Business Rule Markup Language.

Worked closely with QA teams to define Test cases and execute Test plans.

Experience in performing Regression, Performance, Load, Functionality, Front End, Back End, Smoke and Usability Testing for web and Client/Server application.

Assisted in preparation of Request for Proposal (RFP) for finding out the right vendor for off the shelf products (COTS) like mortgaging calculator and mortgaging Education Center.

Designed the look-n-feel requirements of the application using MS Visio, for better illustration of the application to research team and managers.

Updated and modified progress and resources allocation in MS project for the team.

Environment: HP Quality Centre, .Net, HTML, QTP, SQL, java, MS Visio, MS Suits, MS Project, Windows

ANGEL FINANCIAL SERVICES, India Jan 2010 – Dec 2012

Business Analyst

The scope of the project was to develop an application using HTML and Java which enables potential customers to perform searches for the Stock Rates, Bond, Derivatives and how the market is doing currently. Giving complete news and stories about the recent events related to Investment (such as Stock, Bond and Market). It provided a clear and complete picture of the client’s assets in position, full brokerage capabilities, access to IPO’s and research data and tax and insurance information.

Responsibilities:-

Involved in requirement gathering using Rational Requisite Pro which included interviews, brainstorms and meetings with Stakeholders and SMEs.

Involved in all the waves to make sure that documented functional requirements were met.

Maintained and kept track of Stakeholder’s requests for enhancements and changes using Rational Clear Quest.

Conducted JAD sessions to allow different Stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams and Sequence Diagrams using Microsoft Visio.

Performed Performance Management, Asset Management, Credit Management, Client Reporting and implementing its benefits.

Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Test Director.

Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.

Assisted in conducting UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.

Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Rational Unified Process, Java, J2EE technology, Windows 2000 Advanced Server, UNIX, MS Visio, RUP, SQL Server 2000, Microsoft Office Suite

India Bulls –India April 2008 - Dec 2009 Business Analyst

India bulls is an Indian group with its Headquarters in Gurgaon. It has presence in sectors ranging from Real Estate, Infrastructure, Housing Finance, and Securities.

Responsibilities:

Involved in requirement gathering using Rational Requisite Pro which included interviews, brainstorms and meetings with Stakeholders and SMEs.

Involved in all the waves to make sure that documented functional requirements were met.

Maintained and kept track of Stakeholder’s requests for enhancements and changes using Rational Clear Quest.

Conducted JAD sessions to allow different Stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.

Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams and Sequence Diagrams using Microsoft Visio.

Performed Performance Management, Asset Management, Credit Management, Client Reporting and implementing its benefits.

Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Test Director.

Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.

Assisted in conducting UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.

Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Windows 2000 Advanced Server, UNIX, MS Visio, RUP, SQL Server 2000, Microsoft Office Suite

Bank of Baroda, India Sept 2006 - March 2008

Business Systems Analyst

Responsibilities:

Gathering of Business Requirements. Interaction with Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes, and Analyzed and Optimized the process(Requirements Elicitation)

Assisted in the assessment of Business processes and related project goals. Delivery of comprehensive project estimations/timelines in leadership role.

Conducting Business Requirements, Functional and Technical meetings with the business groups.

Preparation of Business Requirement Documents (BRD) including GAP Analysis with client requirements and existing new business system.

Designed the Prototypes and generated UML diagrams for all functional requirements using Rational Rose.

Managed Functional Specifications Documents and handled changes required for the system.

Participating in testing activities. Development of Test cases as a basis for performing Integration and System testing for Functional testing by following phases of test life cycle.

Environment: Pentium 4 / Windows XP, PVCS, Rational Requisite Pro, Rational Rose 2000, QTP, Java, Java Scripts, HTML, XML, MS Office Suite.

Education:

Master’s in Business Administration 6/2006

Osmania University, India

Bachelor of Commerce (Computers) 3/2004

Osmania University, India

References are available on Request.

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