CHELSEA KETCHUM, PMP 573-***-****

*** ********* ****, ********* **** MO 65101 acuemh@r.postjobfree.com

Professional Profile

Results-driven project management professional with 9 years of experience possessing exceptional communication, analytical capabilities, and strong determination for success. Energetically tackles challenges to anticipate and efficiently identify complex issues and solutions with strong attention to future prevention. Dedicated to continually increasing knowledge of procedural strategies and specific technologies while ensuring positive collaboration of team members and clients in fast-paced agile environments through inspirational, reliable leadership and integrity. Areas of expertise include:

Program Management

Project Management

Process Improvement

Team Building and Leadership

Negotiation

Presentations & Meeting Management

Written & Verbal Communication

Client Relations

Contract Management

Risk Management

Change Management

Escalation Mitigation

Research & Data Analysis

Sense of Humor

Professional Experience

IBM, Columbia, MO

Dec 2013-Nov 2015

Technical Project Manager and Coordinator

Achievements & Responsibilities:

Project Manager for 3 multi-year agile and phased approach projects concurrently in 17 shared lifecycle development environments for server migration and consolidation, major and minor upgrades, and fixpack installations; taking them from Red to Green status during my tenure for the team’s largest account in the financial sector.

Coordinated Middleware Program of 50+ projects concurrently with an average of $250M annual cost for primary account in coordination with 30+ application teams and service lines

Highly involved on Account’s Leadership team presenting options and making determinations for resource shifts globally amid cost savings initiatives, ensured global control processes were being followed with engagement across numerous internal divisions, frequent communication with global functional team managers

Prioritized and directed workload for 40+ resources in 4 international IBM middleware teams for said account amid aggressive project deadlines and resource scarcity. Coached global team-building and individual resource development

First point of escalation for all account program projects including three yearly major releases averaging 20 projects each, going live in production environments simultaneously in an 8 hour change window

Highly involved in Functional Management Leadership for team members’ on/offboarding and workload on 27 accounts, completing resources’ performance reviews, eligibility and discussions for promotion, and layoff determinations

RD Property Management & Construction, St. Louis. MO

Dec 2006-Dec 2013

Senior Project Manager

Achievements & Responsibilities:

Oversaw all activities involving tenants and property management and supervised property construction/improvement projects in preparation for sale. Coordinated with multiple vendors and contractors for full residence renovations

Boosted net operating income 20% by capitalizing on and creating cost control and revenue improvement programs

Spearheaded procurement of real estate, legal, title, and mortgage firms to launch properties to narrowly defined target markets for quick sales

Overhauled and developed all project management plans for maximum profit return and monitored progress against scope, schedule, and cost performance baselines. Analyzed customers’ needs to promote highest satisfaction within their budget

Evaluated requirements from stakeholders and estimated activity durations and costs to create work breakdown structures. Monitored build schedules to ensure timely completion and negotiated material and labor costs with vendors

Defined project deliverables, forecasted potential risks, created contingency plans as necessary, and directed quality management/assurance

Awarded Top Performer 2011 and 2012

Education & Certifications

Project Management Institute PMP® Certification; Active PMI Membership

All courses for PMI-ACP® AGILE Certification complete; prepping for exam

University of Missouri, Columbia, MO: Bachelors of Science in Business

Boonslick Technical Education Center, Boonville, MO: Licensed Practical Nursing

“Anything worth doing is worth doing WELL.”

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