Raminder Singh, PMP, ITIL

Professional Summary

Detailed focus, excellent communication and result oriented skills as Project Coordinator, for more than 5 years in Energy and IT industry. Skillful implementation of project management best practices using knowledge from PMBOK to ensure Customer Satisfaction and Project Success. Ability to cultivate and nurture customer and stakeholder relationships in fostering high performance, high productive working ambience. Proficient at learning and applying new business and technological methodologies.

Professional Strengths

PMP and ITIL V3 certified.

Well versed in PMI Project Management and Information Technology Infrastructure Library (ITIL).

Work with clients and project managers to ensure projects are being delivered on-time and on-budget with the appropriate project documentation.

Exceptional ability to build productive relationships with colleagues, clients, and vendors across all managerial, functional and technical disciplines.

Experienced in using SDLC and Agile methodologies to implement the project

Knowledge of developing and maintaining the project schedules and the status update processes for multiple concurrent projects

Experience in risk, issue, change management and report creation

Expert in creating SOW’s and project workflows

Expertise in creating project performance reports, budgeting and financial reports by using appropriate tools

Excellent in conducting workshops, facilitating meetings and follow-up skills

5+ years of experience in Word, Excel, PowerPoint, Project, Outlook, SharePoint and VISIO.

Enterprising and self-motivated personality with excellent fluent oral and written communications with the ability to present and explain project information to large audiences

Self-driven with the ability to create and communicate reports with minimal supervision

Liaison between executives and all personnel both inside and outside the organization

Technical Skills

Project Management Tools: MS Project, MS Visio, MS Office

Project/Program Planning and Execution

Team Leading

Office Management Tools: Microsoft Word, Power Point, Excel, Outlook, SharePoint, Visio

Operating Systems: Microsoft Windows 2000, XP, Vista and 7

Project Tools: Microsoft Project, Clarity PPM, HP PM

Project Management Methodologies: PMI, Software Development Life Cycle-Waterfall

IT Processes: ITIL

Project Planning and Evaluation, Generating analytical Business plans and proposals.

Professional Experience

Client: United Postal Service (UPS), Alpharetta, GA Jul 2015 – current

PMO Coordinator

Project: Deliver multiple web-based initiatives strategic to company’s web channel through SDLC. Ensure Enterprise Level Initiatives were properly staffed; constant interaction with multiple IT, business and marketing organizations, and Global Development to ensure the solution was delivered according to requirements, on plan and budget.

Championed program management and coordination of PMO - Enterprise Releases following full SDLC.

Global Development – management of Global Development of multiple teams located in USA and offshore.

Established, defined, and implemented Customer Technology PMO Best Practices Guidelines and Toolset

Managed overall IT programs/projects, change control tracking and monitoring, issues/risks tracking and mitigation.

Created and managed integrated program plan, dependencies and schedule

Enforced architectural standards, assigned resources, and ensured the project through to completion.

Coordinated consensus on scope, design, dependencies, testing and deployment on a timely basis

Instrumental in conducting Phase End reviews

Ensured delivering more functionality with less cost, on time, and within a budget. Proficiently completed all project deliverables on time, on schedule and with complete functionality.

Project management and Business Analysis for multiple dot.com web application projects. To list some of the applications: International Form, Forms Processor, Drop-off Locator, Service Center Locator Projects, Importer Profile, Notification Email Server, SMS Data Manager, Message Consolidator, Message Center, Open Account, Account Maintenance, Zones & Rates, TradeAbility, European Service Maps, US Service Maps, Internet Pickup, Internet Pickup Component.

Client: Husky Energy Inc, Calgary, AB May 2012 – Jul 2015

Project Coordinator

Project: Developing BI reports by pulling data from the non-SAP source systems and migrate into the SAP system. Using SDLC, SAP FI and CO module was customized as per user requirements.

Used MS Project for tracking project schedules, creating project reports etc.

Conducted effective meetings, project deliverable workshops and distributing meeting minutes.

Assessed the impact of critical path activities at the program level and reports critical work activities.

Created integrated view of project/ program milestones, issues, and risk definitions from discrete project data, and summarizing key performance indicators and presentation.

Assessed in project version control, create and manage deliverables using MS SharePoint.

Planning and tracking multiple integrated (consolidated) projects, identifying dependencies, conflicts, and milestone completion dates. Presentation of these reports to multiple groups involved in the project.

Assessed the impact of critical path activities at the program level.

Facilitated change control process.

Maintained Project Log (action items, issues, risk log, change register, schedule, lessons learned)

Updated schedules on weekly basis as per project stakeholders input

Client: Vale Inco, Toronto, ON

Company: Agiliant Enterprises Sep 2010 – April 2012

Project Coordinator

Project: Vale had undertaken a very large outsourcing project, and was outsourcing its IT organization to HP globally. Agiliant Enterprises worked at Vale Inco in Canada to provide enterprise architecture services. Agiliant created an inventory of all business applications, their main function, their criticality, pieces of data, and expectations around reliability and up time.

Involved in Requirement Gathering and created Detailed Business Requirements (DBR) documents.

Organized project team members to ensure communication and understanding of deadlines, assignments and objectives.

Defined and managed WBS guidelines, standards and templates.

Provided scheduling support to team project managers by integration of various activities, applying milestones, managing resource assignments to build PM detailed task plans.

Assisted with the development of project plans, schedules, budgets, resource allocations, and key milestones for the implementation of large scale technology projects and services.

Incorporated requested change actions and “what if” scenarios in the schedules.

Produced/provided project status reports using: Gantt charts, pivot tables and trackers to measure and/or identify: the projects schedule, critical path, cost and variance performances.

Involved in the change management process and created change request documents.

Education

•Bachelors – University of Toronto

•ITIL V3 certified (986408)

•PMP certified (PMP® #1910476)

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