Customer Service Air Force
Resume:
Virginia A. Miller
Conway, AR 72034
Phone: 501-***-****
E-mail: acueis@r.postjobfree.com
WORK HISTORY:
Logistics Dispatcher Level II
July 2013 – March 2016
Southwestern Energy
1000 Southwestern Energy Dr., Conway, AR 72034
Salary: $38,600.00 36-48 hours/week
Supervisor: Kyle Lynn phone # 501-***-**** can be contacted
Coordinated requests for the movement of various types of water with carriers and water team. This included wells being drilled and fracked to insure the right types of water and needed amounts were delivered to maintain smooth operations, after the drilling stage during completion of the well to be set up and then for production. Production stage included wells on schedule which are set up on an Excel spreadsheet and updated, distributed and used to create movement numbers that are generated through EDI to the carriers. Handled requests and issues through phone calls and emails between SWN personnel and carriers for Arkansas and Pennsylvania. During my last year I was assigned to water dispatch for the West Virginia area which included running regularly scheduled reports extracting data for water and oil tank levels and fill rates, coordinating with carriers for pickups during all phases of the drilling process into production. Handled requests for any location issues with maintenance personnel along with seasonal snow removal, road treating, and water removal from containments and berms after heavy rain.
Customer Service Rep
Oct 2011- July 2013
TransCore
21 Nabco St, Conway AR
Salary: $32,000.00 40 hours/week
Supervisor: Melissa Eller phone # 501-***-**** can be contacted
Manage fleet of cars for assigned customers by submitting billing with railroads for domestic and international chemical cars, diversion requests. Created alerts and scheduled searches to provide reports for each plant to manage railcar requirements for order fulfillment. Manage customers cars for cleaning and yearly maintenance/testing. Communicate with railroads for updates on delays, mechanical failures, billing issues and misrouted cars.
Freight Auditing for customer to process invoices from railroads and enter disputes for unwarranted charges. Maintain contract details and verify railcar movements for proper invoicing.
FLA - Front Line Agent
Mar 2010 – Oct 2011
Hewlett Packard, LLC.
355 Ledgelawn Dr, Conway, AR 72034
Salary: $31,000.00 40 hours/week
Customer Service Call Center receiving calls from customers with HP notebooks and desktops.
Technical troubleshooting to resolve hardware and software related issues. Create service orders for units being sent in for repair. Assist customers in purchasing products and services offered by HP.
Team Lead
Nov 2005 - Mar 2010
TransCore
21 Nabco St, Conway AR
Salary: $28,000.00 40 hours/week
Supervisor: Brian Cupp phone # 501-***-**** can be contacted
Started part time as a Traffic Control Manager updating CLM codes and comments on rail cars and opening service issues on delayed cars.
Promoted to Fleet Coordinator after two years and was assigned to four customers. Maintained customers fleet of cars in the tracking system, managed route definitions and shipper and consumer profiles, submitted billing with railroads for domestic and international chemical cars, diversion requests, and many various customer requests.
Promoted to the Team Lead position a little more than a year later assisting a supervisor. Created daily 8am and 2pm Ping reports for several different tracking systems and distributed car lists to agents. Uploaded the daily productivity reports and created weekly reports that were distributed to management and agents. Assisted with quality reviews for agents along with scheduling productivity reviews for agents below expectation level. Updated and maintained Daily Metrics reports and was the backup for my supervisor for daily assignments and metrics reports.
AS/400 System Operator
Jun 1988 - Nov 1998
The Moorings USA
93 North Park Place Blvd, Clearwater, FL 33759
Salary: $29,600.00 40 hours/week
Started working for The Moorings in their dedicated travel agency, Mariner Travel. Worked in a support role for agents taking calls by doing quality assurance checks on customer records for flights and pricing. Distributed airline tickets with boarding passes to customers via postal delivery. Processed refunds, exchanges and built and edited macros for consistent customer data.
Promoted to the IT department after five years. As the System Operator I was in charge of monitoring the AS/400 database system for important messages and system performance. Transmitted daily spool files to update overseas base location databases. Performed backups and maintained backup tape library along with technical manuals library. Printed and distributed daily reports for all base locations. Maintained printers for all departments and also computer consoles and cable connections to server. Packed and processed customs paperwork for computers being sent to base locations. Programmed and maintained the AT&T Definity G1 phone system by installing equipment and cabling, creating and editing phone extensions along with incoming and outgoing call routing and area codes.
Systems Operations Management Specialist
Mar 1984 - Mar 1988
US Air Force, MacDill Air Force Base
Tampa, FL
Built reports to maintain accurate flight data for pilots, maintained daily flying schedule, relayed maintenance issues reported by pilots before and after takeoff to maintenance squad. Oversaw the posting of publications for each pilot and F-16 Fighter jet, monitored take off and land times and updated system for accurate flying hours for each pilot. ROM (Runway Operations Monitor) Duty - to track take off and land times and perform landing gear checks. Managed the Ground Safety and Vehicle Control programs, performed supervisory duties and created daily schedules within the Operations Dept. for the 63rd Tactical Fighter Training Squadron.
EDUCATION:
• Associates of Arts in Business Administration
Jan 2010 - Dec 2010
American InterContinental University
Hoffman Estates, Illinois
GPA: 3.52
Honor Roll - Deans List
• AS/400 System Operator Certification
IBM
Clearwater, FL
IBM AS/400 System Operator training and certification study course. Done with mail ordered material and studied on my own time.
• System Administrator
AT&T
Chicago, IL
AT&T training course for Definity G1 phone system.
• Travel Agent Training
Mar 1988 - Jun 1988
Travel Agents International
Clearwater, FL
Training on airlines booking systems and procedures.
• Professional Military Education
MacDill Air Force Base
Tampa, FL
Leadership training taken to move up in rank from Airman to Sergeant.
• Basic Military Training
Mar 1984 - Apr 1984
Lackland Air Force Base
San Antonio, TX
Basic Training for the Air Force
Squad Leader
• High School
Woodstock High 1983
Woodstock, IL
High School Diploma
SKILLS:
Intermediate skills with Microsoft Word, Excel and Outlook
Very good organizational, written and oral communication skills
Many years of experience in a professional office environment
ACHIEVEMENTS:
Consistently maintained a 95% or greater data accuracy rating while at Southwestern Energy, many times reaching 100%.
Promoted from Level I Dispatcher to Level II at Southwestern Energy
Ranked as #1 on a team of 19 for yearly metrics at HP
Consistently ranked in the top 5 for my team at HP
Selected as 1 of 15 top agents for the Emergency Weather Team at HP
3rd Place award for top performers 4th quarter 2010 at HP
Honorable Discharge from Air Force
Air Force Accommodation Medal for Meritorious Service
Orientation Ride in F-16
Airman of the Month award 1985
Operations Systems Management Specialist of the Year 1985
REFERENCES:
Available on request.
Contact this candidate