Christine Norman

* ***** ********, ******* ******, SA 5608

Mobile 61-040******* - acueft@r.postjobfree.com

Professional Summary

Dedicated staff member offering more than 30 years in the hospitality industry, as well as

In-depth knowledge of administrative work.

Friendly a nd adept at working in diverse customer service environments, patient and

e mpathic with extensive background in conflict resolution and customer care.

Customer service professional skilled in training of staff and establishing rapport with clients

Self-motivated with exceptional communication and computer capabilities.

Skills

Customer and Personal Service

Proven Leader

Excellent planner and coordinator

Responsible, flexible & reliable

Proficient in cash management

Accounts reconciliation

Accurate & detailed

Experience

2010 / 2015 Owner/Operator Port Neill Hotel Director

Perform payroll functions, such as maintaining time keeping information and processing and

submitting payroll.

Hotels accounting, including monthly reconciliations, accounts payable, work cover, staff

superannuation, banking, ATM, and managed my hotels BAS and taxation commitments.

Worked all aspects of bar and kitchen, including preparation, cooking and stock ordering.

Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Interacted positively with customers while promoting hotel facilities and services.

Organised special events in the restaurant, including weddings and corporate luncheons.

Maintained all accommodation services in hotel, including cleaning on departures.

2004 / 20010 Gaming Manager Roopena Football Club Whyalla S.A.

Establish policies on responsible gambling

All aspects of bar including stock ordering, stocktake and organisation of functions.

Responsible person and Gaming manager, cash balancing, gaming machine clearances, meter

reads and bankings.

Training of new workers and evaluate their performance

Completed all point of sale opening and closing procedures including cash management.

1987 / 2005 Gaming Manager / Responsible person / Bar Spencer/Bayview Hotel

Processed orders on a computerised point of sale system

Answer telephone and take bookings for accommodation, meals etc.

Upheld strict cash handling procedures

Adhered to state laws regarding serving of alcohol and responsible gambling

Gaming manager/responsible person duties including open and close of hotel, cash balancing,

ATM, TAB, gaming machine clearances, payouts, bankings and meter reads.

1978 / 1984 Motel Receptionist / Book Keeper Sundowner Hotel Whyalla

Perform payroll functions and maintain time keeping information.

Monitor incoming calls on a high volume, multi-line switchboard using proper

t elephone etiquette at all times.

Greeted, registered and assigned rooms to guests of hotel / motel.

Posted charges for rooms, food, liquor or telephone calls to ledgers manually.

Balanced tills, resetting floats and banking of hotel cash.

Resolved service related problems in a timely manner.

Education

1977 Whyalla High School H igh School Cert. Commercial/typing/shorthand/business

Certificates

2016 Australian Federal Police Check clearance

2 015 Dept. Education and Child Development Responding to abuse & neglect

A c hild protection snapshot

R esponding to concerns

D efinitions and indicators of abuse and neglect

P rofessional practice

B arriers to recognising abuse and neglect

U nderstanding traumas

R esponding to children and young peoples disclosures

I nformation sharing

M aking contact with Child Abuse Report Line (CARL)

2007 Regional Training Organisation Cert. 1V Business Frontline Management

D evelop Work Priorities

D evelop teams and individuals

C oordinate implementation of customer service strategies

P romote innovation and change

S how leadership in the workplace

M anage effective workplace relationships

I mplement operational plans and workplace information systems

Licensed Club Industry Training

P rovide responsible service of alcohol

A dvanced training on identification an intervention techniques

R esponsible Person / Advanced Responsible gambling training

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