Service Cash Handling

Zaheer Ahmed

P.O.BOX ***** Anwar Al Madina Moevenpick Hotel Madina Munawara, Saudi Arabia

House 170-A Street 139 Sector G-7-3/1 Islamabad Pakistan

Pakistan Telephone: +925******** Mob:+923*********

Saudi Arabia Mobile Number: +966*********

Email: acuedv@r.postjobfree.com

Personal statement

My work experiences, my commitment to delivering high levels of guest service and my drive to succeed make me an excellent candidate with your company.

Key Skills

Very good knowledge of USPH standard and HACCP.

Excellent communication and guest complaint handling skills and maintaining positive relations with staff and guest in high-volume, Luxury service.

Easily to handle guest’s inquiries, requests, complaints and corrects problems promptly.

Monitoring Guests satisfaction and taking personal responsibility to ensure it.

Induct training and coaching even lead the staff to consistently superior levels of performance.

Excellent Word, Excel, Power Point and Fidelio as well as micros Knowledge.

Good knowledge of opera system

Good knowledge of micros operating system

Employment History

FOOD AND BEVERGE CAPTAIN, Hotel Anwar Al Madina Movenpick,

SAUDI ARABIA

(JUNE 2014 – Present)

Achievements and responsibilities:

Supervise and participate in kitchen and dining area cleaning activities.

Resolve customer complaints regarding food service.

Train workers in food preparation, and in service, sanitation, and safety procedures

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Develop equipment maintenance schedules and arrange for repairs.

Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.

Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs.

Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment

Responsible for the overall sanitation and cleanliness of the outlet during the shift.

Responsible for the proper maintenance and good working order of all equipment, furniture and

Fixtures in the outlet. Responsible for consistently implementing the service standards and operating.

Responsible for ensuring sufficiency of manpower in the shift

Responsible for consistently implementing the service standards and operating procedures

FOOD AND BEVERGE WAITER, Hotel Anwar Al Madina Movenpick,

SAUDI ARABIA

(MARCH 2012 – JUNE 2014)

Achievements and responsibilities:

Greeting the guest.

Demonstrating menu knowledge.

Answering questions.

Up selling specialty items.

Describing dishes.

Taking orders (beverage and food).

Ensuring guest satisfaction Bringing extra items requested by guests (ranch, bbq sauce etc)

Bring out food. Clearing empty plates. Refilling drinks.

Ensuring the food came out as desired.

Clearing all plates at end of meal

Crumbing the table. Offering after dinner drinks and dessert.

Cash handling (when processing the check).

Bidding farewell to the guest

FOOD AND BEVERGE WAITER, Islamabad Serena Hotel, Islamabad Pakistan.

(AUGUST 2010 – MARCH 2012)

Achievements and responsibilities:

Greeting the guest.

Demonstrating menu knowledge.

Answering questions.

Up selling specialty items.

Describing dishes.

Taking orders (Food and Beverage).

Ensuring guest satisfaction Bringing extra items requested by guests (ranch, bbq sauce )

Table services

Banquet

Ensuring the food came out as desired.

Cleaning all plates at end of meal

Crumbing the table. Offering after dinner drinks and dessert.

Cash handling.

Bidding farewell to the guest.

Wiping down your tables.

Refilling salt, pepper, sugar, olive oil

Emptying and cleaning coffee station

Emptying and cleaning up ice tea and soda station

Stocking plates, silverware, to-go boxes, bottled water

Placing items in back fridge

Wiping down shelves and server station

Wiping down menus

Processing credit card slips and cash

Education

Allama Iqbal Open University

Intermediate (2010)

Federal government High School No 3.

Matriculation (1998)

Awards

Certificate of excellence service March 2012

Certificate of discovery program June 2012

Appreciation letter for service 13th June 2013

Appreciation latter for service October 2014

Associate of the Month December 2011

Commendable Service for SAARC 5th July 2010

Good Service Appreciation Latter 6th August 2010

Honesty Awards September 2010

Hobbies & Interests

Sports: Play Cricket and Videogames

Reading Music/ Movies/Internet Browsing

References

References are available upon request.

Contact this candidate