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Customer Service Manager

Location:
Texas
Posted:
April 18, 2016

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Resume:

JEKA EKIMYAN 918-***-****

acuec2@r.postjobfree.com

SUMMARY

• Legal secretary for 3 senior partners in criminal defense and personal injury cases. Responsible for court filings, preparation of legal documentation, scheduling depositions and intake meetings, phones, and heavy filing.

• Over 5 years of extensive experience in customer service

• Typing speed: 45 words per minute

• Outstanding verbal and written communication skills

• Skilled in multi-tasking and working under pressure

• Superior attention to detail and follow-through

• Friendly personality and great people skills

• Fluent in Russian

PROFESSIONAL EXPERIENCE

The Denver Firm, Balaban Law, LLC, Denver, CO

Legal Secretary/Assistant to Paralegal

• Support three senior partners and one paralegal in Criminal Defense and Personal Injury cases, including in the areas of depositions, intake, court filings, legal documentation, filing, and close, extensive relations with clients.

• Oversee and manage all progress of the cases from beginning to end

• Assist paralegal with updating materials.

• Process significant medical bills and records for clients.

• Working with insurance companies to resolve cases and claims quickly and efficiently in a diplomatic fashion.

2 Chefs On Wheels, Tulsa, OK

Customer Service/Assistant to Manager

• Oversee and execute all aspects of catering operations

• Serve a diverse clientele, including office personnel, aviation mechanics, and business owners

• Work directly with Owner/Manager in all aspects of the business

• Manage cash register and phone lines

• Manage inventory and stock room, make necessary purchases

• Greet customers, provide friendly service, keep an enjoyable environment throughout the day

• Prepare meals in a high-volume kitchen with exceptional quality Eurest Dining Services, Tulsa, OK

Customer Service/Chef

• Greet customers and keep an enjoyable environment throughout the day

• Manage cash register as needed

• Maintain stock room

• Ensure cleanliness and order at all times

• Prepare meals in a high-volume kitchen with exceptional quality

• Provide overall customer satisfaction

Peachwave, Inc., Tulsa, OK

Customer Service/Cashier

• Greet customers, provide friendly service, answer questions as needed

• Manage cash register and phone lines with a professional attitude

• Ensure cleanliness and stock in store at all times

• Provide overall customer satisfaction

• Interpret for Russian speaking clients as needed Westlake ACE Hardware, Broken Arrow, OK

Customer Service/Cashier

• Greet customers, answer phone, provide friendly service, keep an enjoyable environment throughout the day

• Manage cash register, handle exchanges and returns with a professional attitude

• Ensure cleanliness and stock in store at all times

• Interpret for Russian speaking clients, as needed

• Provide overall customer satisfaction

SKILLS

Software Skills

• Microsoft Word

• Microsoft Excel

• Outlook Express

• Internet proficient

REFERENCES

Susan Nesterenko, Manager

CBS Channel 4 Phone: 918-***-****

Tania Hansen, Paralegal

The Denver Firm

Phone: 720-***-****

Jay Workman, Supervisor Phone: 918-***-****

Eurest Dining Services

*Additional references available upon request



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