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Customer Service Manager

Lansing, MI
April 17, 2016

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Brian Miller

**** ***** *******

Lansing, MI ****1

***- ***-****,


Seeking a long-term career opportunity with a growing concept that will challenge me personally and professionally


10/2010-11/2015 Taco Bell/Pete Lyders Franchise Group MI and IA District Manager

Annual sales: $8 million

Hired as a Shift Leader, promoted to Assistant Manager, to GM in 2012 and to DM in 2015

Oversaw 7 units in Michigan area

Responsible for new builds and openings of 3 new units in Iowa market

Sent to underperforming units to troubleshoot and improve overall operations

Re-trained and cross trained staff and increased employee morale

Decreased labor and food costs by a 1% variable

Mentored, trained and promoted 7 RGMs and 3 AMs

Tested green on 30 store audits

Ranked in top 20% in company for 2 periods for guest satisfaction scores and in top 15% for the 2 periods following

Ranked 2nd place in company for drive thru times; 75% of sales are drive-thru with average times of 1 min 13 seconds

(Reason for leaving: Seeking an opportunity that will provide me the ability to remain in the Michigan area) 12/2009-8/2010 Glenco-Enterprises Lansing, MI

Telecommunications Specialist

Sent to school in Texas by owners to learn trade

Installed phone systems and security systems

Worked in prisons and jails to repair inmate phones

Repaired and worked on computers and security systems

Removed pay phones and performed customer service duties

(Reason for leaving: All employees were laid off after company was named in lawsuit) 2006-2009 Paramount Coffee Lansing, MI

Crew Leader

Supervised 6 employees at this coffee company

Oversaw Shipping and Receiving Department, completed paperwork for shipping and receiving logs, interacted with customers, and loaded product onto loading docks

(Reason for leaving: Recruited by the owner of Glenco Enterprises) Additional Experience:

2003-2006 Patrick’s Salon & Spa Lansing, MI

Maintenance Manager


Fowlerville High School Fowlerville, MI Diploma 2004

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