Customer Service Sales

Julie A. Rodts

**** *** **. *

Milan, Il. *****

Phone: 309-***-**** Cell: 309-***-****

*.******@***.***

Skills Summary:

Utilized Microsoft Word, Excel Spreadsheets and Outlook

Excellent Customer Service skills, call center, handling customer complaints and sales of services

Seventeen (17 years of customer service, call center, administrative assistance and sales

Ability to multi task

Four years as cashier, handling large amounts of money in a Casino environment, Concierge for hotel and Sales Manger the largest segment of customer base for the hotel and Casino

Thirty- five (35) years of bookkeeping, customer contact, scheduling with our home based Construction company

Awarded incentives for Sales and Customer Commendations

Employment History:

ADT Security Systems-Davenport, IA April 2011-Nov 2015

High Volume Installation Coordinator, Payroll Clerk

Phoned customers to confirm and schedule installation for security systems for Residential and Small Business.

Coordinated from 6-25 Installation Technicians jobs for the weekly installs.

Input the hours and wages for 10-45 Installation and Service technicians for weekly payroll

Worked with Management and Sales for the successful installation and completion of Security System installs

Via telephone and email, contacted customers to confirm dates and times of installations, made necessary adjustments when needed. Averaged 60 phone calls per day.

Worked with Accounts Receivables Department to collect past due amounts on accounts

Was accomplished at utilizing over 10 different internal computer operating systems, as well as Microsoft Word, and the creation and utilization of spreadsheets through Excel

Created a nationwide call script utilized by all Coordinators

Barjan – Milan, IL Oct. 2011-Mar. 2011

Inside Sales Representative for the Southeastern portion of the United States.

Managed over 275 accounts for Small Business, in merchandise purchases for Gas Stations, Convenient Stores and CB Radio Shops

Used 5 different internal computer operations in the sales of General Merchandise

Phone contact with customers on a monthly basis, to provide merchandise and sales promotions

Group O-Milan, IL Aug. 2010-Sept. 2011

Customer Service/Inbound Call Center.

Inbound Call Center handled Gift Card/Reward Redemptions for AT&T

Emphasized vocal imaging, empathy and knowledge of promotions

Reviewed promotions to maintain comparable rewards that were compatible with services

Volt Staffing Service – Davenport, IA Apr. 2009-Aug.2010

John Deere PDC – Milan, IL

Supplied dealers with information in response to escalated situations

Research, resolved and responded to general and semi-complex dealer concerns, referenced single, and multiple screen or documents to resolve issues: shared best practices with other staff.

Documented dealer interactions, entered descriptive information online, tracking of issue resolutions.

Tracking and tracing product shipments from the various Depots to dealers, and resolved problems.

AT&T – Rock Island, IL Jan. 1997-Mar.2008

Call Center/Customer Service/Sales

Provided telecommunication customers with information in regards to requests; billing and new services available to them

Answered general and very complex situations incurred by the customer per Phone, Internet, Satellite Television and Cellular Service.

Able to multi-task, taking calls, inputting information and handle outside distractions

Utilized new business practices, compiter programs and written documents, while the company underwent two mergers.

Referred to multiple systems to insure best service for customers in a five state region.

Handled consumer conflict with empathy and utilized training to diffuse conflict.

Awarded for sales of services, and numerous customer service recommendations.

Education and Training:

Black Hawk College – Moline, IL 1995-2007

Part-Time Student

Studies in Russian, Japanese languages, Communications, Pre-Law and General

GPA 3.02 on 4.0 basis

Dean’s List

Contact this candidate