LAINE E. LITTLE

** ******* ***

Fox Lake, IL. ***20

847-***-**** acue90@r.postjobfree.com

CAREER OBJECTIVE

To secure a position where my business development, customer service, sales and marketing knowledge can make an effective contribution towards organizational growth and development within your company

PROFESSIONAL EXPERIENCE

Inside/Outside Account Manager June 2013 - November 2015

Daigger, Vernon Hills, IL.

Generating new business and maintain long term relationships

Generated new business and maintained long term relationships

Managed a portfolio of 560 accounts ranging from Universities, Government and Private Industry totaling 2.5 Million in sales

Interacting with online customers via Daigger "Chat" with a drive to win new business

Administering quotes and bids obtained through customer calls and emails

Completing daily and monthly quotas measuring performance to predetermined objectives and territory activity

Probed customers for current and future opportunities utilizing a proactive sales approach

Negotiate prices, terms of sale and service agreements.

Contact 10-20 regular and prospective customers to explain product features and solicit orders via phone

Create proposals for new and repeat customer business transactions.

Prepare bids for Government, State and Academic accounts

Work closely with vendors on special pricing, promotions, product selection and returns

Weekly marketing campaigns promoting select products

Hunting and Farming role

Inside Sales Account Manager October 2012 – March 2013

Acco Brands, Lincolnshire IL

Generated new business and maintained long term relationships

Managed a portfolio of 700 accounts totaling $1 Million in sales.

Contacted regular and prospective customers to explain product features and solicit orders.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Retain up to date knowledge of products and services

Hunting and Farming role

Account Specialist June 2010 - June 2012

American Hotel Register Co. Vernon Hills IL

Increased sales by over 100% through properties that purchased less than 50% market share in 11 months

2011/2012 Ranked number 1 in sales out of 74 reps over 3 market segments

Generate new business and maintained long term relationships by selling OSE and FFE products

Provided internal sales support for 9 outside reps

Met all monthly sales goals and exceeded quota

Probed customers for current and future opportunities utilizing a proactive sales approach

Created sales flyers and other ideas as to how to win business

Extensive product training and introduction of products to customers

Work with group manager, team lead and or fellow associates to determine appropriate sales tactics for various markets

Processed customer credits and returns

Hunting and Farming role

Customer Service Representative (Temporary position) August 2009-April 2010

Enesco LLC, Itasca IL

Order Entry

High call volume of 60+ calls per day

Set up return merchandise authorizations and assigned RMA numbers accordingly

Assisted accounts receivable in collections and managed cash in advance accounts - outbound collection calls

Trained customers on website navigation

Account Manager (Temporary position) July 2008 - February 2009

Parker Hannifin, Lincolnshire, IL

Maintained accounts and got products ordered and shipped on time

Troubleshoot finding similar products for customers that are in need of specific crucial parts

Set up return merchandise authorizations and assigned an RMA number

Coordination with manufacturing facilities to request pricing information, cancel orders and expedite orders

Logistics/ Administrative Assistant March 2006 - May 2008

Harbor town Industries, Lake Forest, IL

Logistics, daily updating excel spreadsheet log, tracking shipments from China coming to states

Preparing original documentation for arrival of containers

Entering purchase orders

Accounts Payable - setting up weekly wires and coordinating payments

Accounts Receivable - entering customer payments and balancing month end receivables

ACCOMPLISHMENTS AND SKILLS

Innovative Award Daigger April 2014

Ranked number 1 in sales out of 74 reps over 3 segments 2012

Employee of the month September 2010

Increased sales 299% and profit 191% in 2011/2012 in territory

Consistently exceeded monthly sales quotas by more than 10-80%.

Computer software: Microsoft products; Excel, Word, Outlook, Power Point, Salesforce, Register 1, NAV, AS400, Pivitol, Lotus Notes, Windows software, Constant Contact (Marketing)

B2B sales

In depth knowledge of product selling, promotions, marketing and advertisement

Business development

Accounting - invoicing and billing

Logistics import and export

Relationship building and maintaining

EDUCATION AND TRAINING

High School Diploma - Mundelein High School, Mundelein, IL

Year:1995-1999

College - College of Lake County, Grayslake, IL

Year: 1999-2000

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