FAWN HEMPSTEAD
**** ******** ***** ******* *******, Ohio 44146 Home: 440-***-**** Cell: 440-***-**** acue7u@r.postjobfree.com
Detail Oriented Medical Secretary with 20 years of Customer Service experience with a reputation for dependability, honesty, loyalty, dedication, and enthusiasm, eager to demonstrate attained skills within your healthcare facility.
QUALIFICATIONS
MS Office Suite
General Bookkeeping
Word Processing (45 WPM)
Customer Service
Medical Terminology
Medical Office Procedures
Records Management
Scheduling
PROFESSIONAL EXPERIENCE:
Temporary Agency Assignments 8/2014-1/2016
Clinical Rep/ Patient Financial Counselor/ Medical Collector/ Operations Specialist/ Medical Secretary/ Customer Service (Cleveland, Ohio)
KEY ACCOMPLISHMENTS:
Medicare A,B,C,D (Aetna), Medicaid
Process Prior Authorization Claims
Request providers to obtain additional information to process coverage requests to complete all necessary actions to close cases
Clinical Liaison for pharmaceutical needs
Responsible for research and correction of any issues found in the process
Initiate and/or resolve coverage requests Good attention to detail
Good understanding of medical file documentation
Good oral communication skills
Above average file auditing skills
Maintained client confidentiality at all times
Ensured any release of information requests were HIPAA compliant
Maintained all medical record information in electronic filing system
Complied with laws regarding release of information
Coordinated compliance with subpoena requests with the office’s legal counsel
Data Entry
Insurance Verification
Collections
Unpaid Balances
Reimbursements
Verify Insurance Claims
Workers Comp
Payment Arrangements
EOBs
Patient Payer
Pharmacy COD/ Referrals
Western Reserve Senior Care, Streetsboro, Ohio: Externship 9/2013
Assisted physicians in all aspects of patient care and triage protocol
Scheduled patients for further procedures as needed
Checked charts for accuracy regarding ICD-9, HCPCS, and CPT Coding
Interfaced with families, physicians, pharmacies,
Laboratories and referrals
Identified patients’ needs, interests, problems, and support needs
Strong computer skills in Microsoft Word, Excel, PowerPoint, Outlook, and Office
Process prescriptions and upload to the EMR system
Licensed Managing Cosmetologist/Independent Contractor 1995-2013
Acted as Direct Advocate for new employee orientation
Implemented training courses for new recruits with an emphasis of speed and accuracy
Managed and controlled expenses
Scheduled appointments as directed by guidelines via internet, telephone and walk-ins
Exceeded productivity requirements established by company
Promoted and sold products and equipment
Performed stock and inventory of products
Observed students completing hours for credentials Dedicated my services to elevating the spirit of clients through the gateway of self-image
Provided the highest quality salon and spa services in a professional and care-giving manner
Catered to specific beauty and wellness needs of seniors in assisted living and skilled nursing communities.
Acted as a direct liaison and advocate between all skilled nursing and assisted living facilities
Well organized; able to handle a variety of responsibilities simultaneously
Possess Excellent telephone and customer service skills
EDUCATION
Cleveland Institute of Dental-Medical Assistants, Inc. 2013
Program: Medical Secretary
Registry Eligible: CPC
Remington College 2006– 2008
Program: Associates of Applied Science in Criminal Justice
AWARDS & CERTIFICATIONS
CPR/ First Aid OSHA Compliant
National Technical Honor Society
Honor Roll
Merit Roll
Perfect Attendance
*Reference List available upon request*