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Customer Service Medical

Bedford, OH
14.00$ hr.
April 19, 2016

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**** ******** ***** ******* *******, Ohio 44146 Home: 440-***-**** Cell: 440-***-****

Detail Oriented Medical Secretary with 20 years of Customer Service experience with a reputation for dependability, honesty, loyalty, dedication, and enthusiasm, eager to demonstrate attained skills within your healthcare facility.


MS Office Suite

General Bookkeeping

Word Processing (45 WPM)

Customer Service

Medical Terminology

Medical Office Procedures

Records Management



Temporary Agency Assignments 8/2014-1/2016

Clinical Rep/ Patient Financial Counselor/ Medical Collector/ Operations Specialist/ Medical Secretary/ Customer Service (Cleveland, Ohio)


Medicare A,B,C,D (Aetna), Medicaid

Process Prior Authorization Claims

Request providers to obtain additional information to process coverage requests to complete all necessary actions to close cases

Clinical Liaison for pharmaceutical needs

Responsible for research and correction of any issues found in the process

Initiate and/or resolve coverage requests Good attention to detail

Good understanding of medical file documentation

Good oral communication skills

Above average file auditing skills

Maintained client confidentiality at all times

Ensured any release of information requests were HIPAA compliant

Maintained all medical record information in electronic filing system

Complied with laws regarding release of information

Coordinated compliance with subpoena requests with the office’s legal counsel

Data Entry

Insurance Verification


Unpaid Balances


Verify Insurance Claims

Workers Comp

Payment Arrangements


Patient Payer

Pharmacy COD/ Referrals

Western Reserve Senior Care, Streetsboro, Ohio: Externship 9/2013

Assisted physicians in all aspects of patient care and triage protocol

Scheduled patients for further procedures as needed

Checked charts for accuracy regarding ICD-9, HCPCS, and CPT Coding

Interfaced with families, physicians, pharmacies,

Laboratories and referrals

Identified patients’ needs, interests, problems, and support needs

Strong computer skills in Microsoft Word, Excel, PowerPoint, Outlook, and Office

Process prescriptions and upload to the EMR system

Licensed Managing Cosmetologist/Independent Contractor 1995-2013

Acted as Direct Advocate for new employee orientation

Implemented training courses for new recruits with an emphasis of speed and accuracy

Managed and controlled expenses

Scheduled appointments as directed by guidelines via internet, telephone and walk-ins

Exceeded productivity requirements established by company

Promoted and sold products and equipment

Performed stock and inventory of products

Observed students completing hours for credentials Dedicated my services to elevating the spirit of clients through the gateway of self-image

Provided the highest quality salon and spa services in a professional and care-giving manner

Catered to specific beauty and wellness needs of seniors in assisted living and skilled nursing communities.

Acted as a direct liaison and advocate between all skilled nursing and assisted living facilities

Well organized; able to handle a variety of responsibilities simultaneously

Possess Excellent telephone and customer service skills


Cleveland Institute of Dental-Medical Assistants, Inc. 2013

Program: Medical Secretary

Registry Eligible: CPC

Remington College 2006– 2008

Program: Associates of Applied Science in Criminal Justice


CPR/ First Aid OSHA Compliant

National Technical Honor Society

Honor Roll

Merit Roll

Perfect Attendance

*Reference List available upon request*

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