Deborah A. Delaney

** ******* ***

North Hampton, NH 03862

Cell #603-***-****

Email: acue6l@r.postjobfree.com

Administrative office professional possessing several years of strong communication and customer service experience along with great organizational skills. I’m self-motivated and have the ability to multi task and work independently. I believe in having a positive attitude, being reliable, dependable and punctual.

Work Experience:

Paradigm Health Plans, North Hampton, NH 05/05/15 – 03/18/16

Receptionist/Communications Coordinator

Meet and greet clients

Keep office neat and clean at all times

Office Security making sure all visitors are signed in and out of office.

Experience in Microsoft office software.

HIPAA certified.

Daily data entry in specialized programs such as Act and Auxiant. Input notes in both programs daily for Customer Service Team to assist both members and providers.

Answered and directed calls on multiple line communication system. Ensuring prompt and accurate call routing to Customer Service Team and appropriate staff members in the company.

Provided superior customer service with high volume calls daily.

Performed provider lookups and making sure provider locations were in network and accepted Cigna PPO for members.

Communicated with Cigna to verify that provider offices were in network with Cigna PPO.

When provider locations were verified in network with Cigna PPO coordinated communications to members to utilize the in network services.

BHHS Verani Realty, Portsmouth, NH 09/26/08-02/13/15

Office Administrator

Meet and greet clients

Answer and transfer all incoming calls

Keep office neat and clean at all times

Process all incoming and outgoing mail

Check office inventory and order office supplies as needed

Schedule sign installs, pickups and repairs

Bind client presentations for agents

Daily use of computer entering and editing listings as needed

Daily use of Ricoh all in one office machine – copy,fax,scan,email and print

Create and update files electronically in Dotloop as needed

Review all paperwork to make sure completely signed and dated by agents and clients so that file is complete. If incomplete email file to agent to correct and resubmit for review.

Maintain and troubleshoot all office equipment and assist agents with any equipment issues

Deposit all escrow and closing checks through online banking system in cashpro

Process closings for agents review HUD and Deed and make sure all figures are correct and upload HUD and Deed and any other paperwork into dotloop file – mark ok to close and deposit closing check and let accounting know ok to close so agent can be paid out.

Prudential Rush Realty, Hampton, NH 09/18/98-09/26/08

Office Manager

Meet and greet clients

Set up and schedule conference room for closings

Answer and transfer all incoming calls in high volume environment

Update listing book and photo wall and maintain advertising book

Maintain all files and update as needed

Prepare Listing, Buyer, and Relocation packets for agents

Prepare uptime schedule for Hampton, Exeter and Newburyport offices monthly

Maintain postage meter and open and distribute mail to agents

Keep track of inventory and order supplies as needed online or pickup with petty cash.

Take notes at sales meeting and run meeting as needed.

Keep office neat at all times and decorate for Holidays as needed.

Maintain and troubleshoot any office equipment.

Assist agents with uploading photos, price chg, flyers, show packets, scanning, emailing and Fed Ex out paperwork as needed for clients.

Assist with bulk mailings by stamping, labeling and sorting for agents to mail/

Assist with MJ Rush Foundation Golf Tournament Brochures and calling for donations.

Responsible for printing, labeling and mailing out “The Compassionate Friends” newsletter each month for Kathy Rush.

Great Traditions Home Builders, Hampton, NH 05/92-09/98

Administrative Assistant/Bookkeeper

Meet and greet new construction clients

Answer and set up appointments to meet with Builder

Maintain a neat and clean office

Put together new construction home packages with Builder, pricing and spec sheets and layouts.

Assisted in typing out purchase and sales and spec sheets and any letters as needed

Handled balancing and maintaining books for Builder and mailed checks to vendors and distributed paychecks weekly to staff.

Opened and distributed mail daily and shipped packages to clients as needed.

Maintain and troubleshoot office equipment such as copier, fax, printer and computers.

Called vendors to obtain price quotes on building materials for Builder to compare.

References:

Dan Kuzmitski

Jennifer Bechtel

Supervisors

Paradigm Heath Plans

155 Lafayette Rd Suite 1

North Hampton, NH 03862 Tel #603-***-****

Cindy Winthrop

Regional Manager

BHHS Verani Realty

111 Maplewood Avenue, Suite A

Portsmouth, NH 03801 Tel #602-***-****

David Delise

Commercial Division Manager

BHHS Verani Realty

One Verani Way

Londonderry, NH 03053 Tel #207-***-****

Dan Twombly

Managing Broker

Remax on the Move

64 Lafayette Road

North Hampton, NH 03862 Tel #603-***-****

Peggy Russ

Remax on the Move

64 Lafayette Road

North Hampton, NH 03862 Tel #603-***-****

Kathy Rush

BHHS Verani Realty

314 Lafayette Road

Hampton, NH 03842 Tel #617-***-****

Frank Chiaramitaro Jr.

Great Traditions Home Builders

320 Locke Road

Rye, NH 03870 Tel #603-***-****

Contact this candidate