Manager Technical Support

Jamshed K. Qureshi

**** ****** **** • McKinney, TX 75070 • 214-***-**** • acue3q@r.postjobfree.com

Professional Profile

IT Professional with 10+ year experience in systems architecture and engineering with a primary focus on Cisco UCS, HP Blade Systems and VMware vSphere 4/5.x on converged infrastructure in large datacenters.

Carried out various lead engineering and architect roles throughout my career.

VMware VMware ESXi VMware Vcenter, Virtual Networking, VConverter Standalone Client, VMware VDI,SRM, VMware ThinApp, View 4.6/5.0, HA, DRS, FT, vMotion, HP VCEM

Extensive experience in developing procedures, policies, technical instructions and presentations.

Educated and energetic professional recognized as quick learner with unique ability to manage several tasks in stressful environment.

Created & maintaining Virtual Environment using VMware ESX and ESX-i. Expertise in maintaining Virtual servers using VMware VSphere Client. Experience in converting Physical standalone servers to Virtual servers using VMware vCenter Converter Standalone Client. Physical-to-Physical (P2P), Physical-to-Virtual (P2V) migration of servers into VMware Virtual Infrastructure environment using VMware Converter Enterprise and PlateSpin Suite.

Core Competencies

VMware ESXi • AWS Cloud Computing • Remote Servers/Storage • SCSi Storage • Strategic management/Decision making • Mentoring Peers and Subordinates • Results Driven • Talent Planning and Development • Organizational Leadership • IT Operations Management • Business Process Management • Banking & Mortgage Operations • Key Account/Portfolio Management • Networking & Business Software Packages • Strategic Analysis • Problem Resolution • Staff Management & Training • Network Solutions • Technical & Business Support • Loss Mitigation & Servicing • Relationship Building • Process Improvement • Microsoft Servers • Active Directory • Excellent Communication Skills

Professional Experience

Bank of America, Plano, TX 9/2014 - Present

AVP – Cons Prod Strategy Manager – Team Manager/IT Operations

Department manager and lead program/supply chain manager responsible for complex IT Projects to implement vertualization throughout the organization. Ensured performance meets the present and future needs of the business.Plan and perform structural changes when necessary. Developed SLAs and worked with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures. Works with vendors to resolve problems and develop infrastructure solution. Created and maintained documentation. Ability to prioritize work load, technical leadership, negotiation, and conflict resolution. Windows/Vmware support at enterprise level. Department SME. In depth knowledge of a broad range of hardware and software products. Directly interact with clients, account manager and peers in support of complex IT services delivery environments. Serves as a technical escalation point insupport of high risk, complex operational challenges. Provide training and mentoring to direct reports. Participate in the update of supporting documentation.

AVP – Business Support Manager – Team Lead/Manager 4/2012 – 9/2o13

Expertise in administering, maintaining VMware vSphere ESX/ESXi environments supporting wide ranges of OS and application while building Windows 2003, Windows 2008, and Windows 2012 Virtual Servers in hypervisors as recent as ESXi 5.5 Provided quality assurance for systems engineering which offered managed corporate IT infrastructure support for MS Windows server and VMware vSphere 5.x technologies.

Performed capacity planning and server migration by creating a runbook for every migration wave. This included working very closely with the storage engineers. Also created an alternate protocol for the VM's that were not supported for replication due to storage limitations in a very short period of time

Updating and patching ESXi servers, Virtual Center servers using VMware Update manager.

Jamshed K. Qureshi

Resume – Page Two • 214-***-**** • acue3q@r.postjobfree.com

Professional Synopsis (continued)

Performed and identified escalation tasks required to resolve and troubleshoot network, compute and storage infrastructure caused issues.

Creating and managing the VMware cluster with HA and DRS.

Perform vMotion, Perform Storage VMotion and troubleshooting HA/DRS issues

Bank of America, Adisson, TX 4/2011 - 4/2012

AVP - Unit Manager – IT Operations/Sys Admin

Expertise in administering, maintaining VMware vSphere ESX/ESXi environments supporting wide ranges of OS and application while building Windows 2003, Windows 2008, and Windows 2012 Virtual Servers in hypervisors as recent as ESXi 5.5 Provided quality assurance for systems engineering which offered managed corporate IT infrastructure support for MS Windows server and VMware vSphere 5.x technologies.

Performed capacity planning and server migration by creating a runbook for every migration wave. This included working very closely with the storage engineers. Also created an alternate protocol for the VM's that were not supported for replication due to storage limitations in a very short period of time

Updating and patching ESXi servers, Virtual Center servers using VMware Update manager.

Performed and identified escalation tasks required to resolve and troubleshoot network, compute and storage infrastructure caused issues.

Performed capacity planning and planned storage migration by using RVtools and Microsoft excel for dynamic environment that required storage.

Evaluated and recommended proven perform necessary modification(s) to achieve maximum system availability, stability and optimization.

SPOC for problem isolation and resolution by governing war room(s).

Worked with Operation Support Managers.

Helped develop new and updated existing CBOM documentation, associated topologies, change activity, monitoring tools, to validate overall environment health, enabling me to provide a higher-level support with respect to critical business applications.

Installing and Configuring around 80 ESXi 5 Hosts in Datacenter. Performing Daily activities like implementing and troubleshooting of the ESXi hosts.

Installing VCenter server on Win 2008 Server to maintain all the ESXi hosts and VMs.

Creating and Configuring Clusters, Resource Pools inside the VCenter

Bank of America, Richardson, TX 7/2010 - 4/2011

Operations Team Lead/Program Management

Provided leadership, direction, growth and profitability for trust and services for internal and external partners. Managed strategic issues and planning. Developed, recommended, implemented and oversaw activities. Ensured operation efficiency through

oversight, delegation, planning and implementation of all activities, procedures and training. Participated in business development activities to ensure short and long term goals are met. Established and maintained good working relationship with senior leadership and associates.

Oversee the design and implementation of new applications and changes to existing I.T and software

Work with senior management to propose, agree and deliver IT service

Upgraded Exchange 2010 to 2013, Created DAG for fault tolerance at data center and Corporate Office

Upgraded and Manage Windows domain controller Server 5 sites from Windows 2008 R2 to Windows 2012 R2

Responsible for GPO, DNS, DHCP, Wireless Network

Installed and Manage HP storage once for Backup

Jamshed K. Qureshi

Resume – Page Three • 214-***-**** • acue3q@r.postjobfree.com

Professional Synopsis (continued)

Configured and mange Veeam Backup for Servers, Database and Exchange Servers

Upgraded VMware Esxi from 4.1 to 5.5 and VCenter

Bank of America, Richardson, TX 3/2010 - 7/2010

MLO-Senior Loan Service Specialist - Work Out/ Loan Service

Served as Senior Loan Service Specialist, handled escalated calls and offered HELOC RTM offers to home owners who are delinquent to bring their loan current.

Recognized as only non-management employee with manager’s access to assist manager with daily work.

F1 Help Computers & IT Solutions, Allen, TX 11/2006 - 3/2010

IT Solutions Provider

Managed eight employees, established and maintained relationships with vendors to simplify company returns and reduce defective and damaged inventory costs. Supported phone and helpline issues for customer. Provided remote technical support to customers and associates in field, prepared reports detailing help desk metrics and status and created and implemented procedures to improve efficiency and effectiveness of department. Mentored team member to create a culture of excellence and focused on customer retention. Oversaw delivery and installation schedules and delivery routes. Scheduled preventive maintenance on fleet vehicles and equipment to ensure efficient operations. Installed and maintained desktop applications software and provided end user training and support. Coordinated after-sales services, technical support and installation of products. Conducted root cause analysis and provided feedback to product development team, developing favorable service delivery models.

Install new / rebuild existing network, servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Administer Windows servers and managed Exchange server 2010, Active directory Share point, DHCP, DNS, FTP, IIS, SQL and Symantec Backup exec. Responsible for operational and server support

Provided full support to Shipcom customers and visited customer sites to understand and suggested changes

Involve with R&D team and installed and configured different RTLS system (Ekahau & AeroScout)

Responsible for Shipcom Network which include Cisco ASA, VPN, WLAN and created VPN to several Customers

Configure and maintain Share point document libraries, lists, and site collections. Daily activities involved backup and restore of sites, editing permissions, maintaining alerts and end user support and Maintenance

Skilled in persuasive sales techniques, able to convey information with creativity sincerity, consistently winning new business.

Processed incoming orders in a timely manner, coordinated shipments and successfully resolved customer-related issues.

Fry’s Electronics, Plano, TX 1/2005 - 11/2008

Computer Sales Manager

Processed incoming orders, coordinated shipments and handled customer-related issues. Managed personnel and developed sales and sales support staff. Developed specific plans to ensure revenue growth in all company’s products. Formulated all sales policies, practices and procedures. Established and maintained relationship with both existing and new customers to encourage new and repeat business opportunity.

Achieved highest bonus level for exceptional performance on sales team with a target client base of retail and institutional accounts.

Managed a team of 25 employees and facilitated new hire training. Marketed and sold IT to small and large corporations and implemented IT solutions. Assisted clients over the phone with network issues such as connectivity and trouble shooting. Maintained local intranet and POS over local area network. Installed software and applications over the network to multiple systems over the network.

Jamshed K. Qureshi

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Professional Synopsis (continued)

Designed, implemented and administered local area network established and successfully maintained company’s network of over 40 computers.

Sony Corporation, San Diego, CA 4/1998 - 8/2002

Network Administrator

Managed and supported hardware and software operations on-site and two remote data centers, including over 60 NT servers providing 24/7 service to employees. Supervised 30 technical support team and coordinated technical issues involving network, hardware and operating systems (Windows NT/2000 Server, Windows 9x and Apple Macintosh). Managed network connectivity and oversaw implementation, integration and troubleshooting of servers, routers, remote access, storage devices, printers and scanners. Evaluated and selected appropriate anti-virus and intrusion detection software for email and NT network to ensure complete and continuous coverage with no security breaches. Administered MS Exchange e-mail system and Internet Information

Server to meet all management, employee and customer needs for the corporate Web site. Installed and configured servers, PCs, workstations, minicomputers and other hardware. Served as departmental Linux Systems Administrator and Help Desk representative, provided user training and performed daily maintenance and backup for network data storage, user accounts, mainframe access, and telecommunications systems.

Created and implemented disaster recovery plans and procedures for data center, including hot sites for mission critical applications.

Successfully oversaw technical support operations in high-volume, 24x7 environment.

Developed and maintain installation and configuration

Configured and maintained domain controller of 1000 users

Involved with the team to contact different Network and hardware vendors and choose required equipment

Maintained LAN/WAN infrastructure (DHCP, DNS, firewall and router)

Performed performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required

Installed MRTG to monitor Network traffic

Technical Competencies

VMware VMware ESXI VMware Vcenter, Virtual Networking, VConverter Standalone Client, VMware VDI,SRM, VMware ThinApp,

View 4.6/5.0, HA, DRS, FT, vMotion, HP VCEM.

Microsoft Active Directory

Creating DataStores for ESX Clusters. Attaching LUNs as RDMs

Migration of virtual machines from VMware ESXi 3.5 and live migrations from physical to virtual machines using hot cloning with VMware vCenter Convertor 4.3

Extensive experience in AWS. Currently pursuing certification as an Associate Arthitect.

Experience in configuring Storage devices for SAN, NAS and iSCSI ( EMC, HP, DELL)

Experience of dealing with vendors to buy equipment for the infrastructure – analyzing and finalizing the right equipment, as per the requirements.

Team player with ability to analyze the problems quickly and implement the solutions

Jamshed K. Qureshi

Resume – Page Five • 214-***-**** • acue3q@r.postjobfree.com

Professional Synopsis (continued)

Education & Training

Bachelor of Information Technology in Security

Associates of Arts in Information Technology/Networking

Certifications

Cisco CCNA – (Testing 5.16.16)

AWS Certified Solutions Architect – Associate (in Progress)

VMware Certified Associate – Data Center Virtualization – VCA-DCV ( in Progress)

References

Available upon request

Contact this candidate