Management Manager

Delivery Leadership

Deep Industry Experience - Healthcare, Finance, Transportation, Legal, Hospitality, Gaming, IT Consulting

Core Competencies – Leadership, Program Management, Project Management, Product Management, Business Analysis, Risk Assessment, Estimating, Vendor Management, PMBOK, Agile, Scrum, SDLC, ALM, Oracle, PeopleSoft, ServiceNow, Microsoft Dynamics, Microsoft BizTalk, Microsoft SharePoint, Siebel

A results oriented IT Executive with an exceptional history of successfully delivering solutions to the enterprise. A proven record of delivery transformation resulting in improved organizational performance and responsiveness. An exceptional leader who consistently builds high performing teams that are engaged and aligned with business culture and objectives. Global experience with a proven ability to develop strong teams across diverse technical and cultural backgrounds. A rich history of innovation, balancing technology with pragmatism in delivering solutions that produce enduring value and strategic differentiation. Adept at crises management, trouble-shooting, problem-solving and negotiating. Practical, “hands-on” experience in all facets of IT.

IT EXECUTIVE, DELIVERY LEADER, AND INNOVATOR

IT Executive – Engaged collaborator with all business stakeholders to prioritize, streamline and align IT Initiatives with long-term, strategic objectives. A unique combination of strong business acumen and technical expertise producing impactful and lasting results.

Program Management Executive – Expert in the practical application of delivery best practices (PMBOK, Agile, Scrum and Lean) resulting in consistent successful delivery of critical, enterprise-class solutions. Proven record of transforming ad-hoc delivery environments into mature, formalized and measurable organizations.

Consultant – Engaged, accountable and transparent professional with ability to earn and retain C-Level credibility and trust within the suite. Consistently provides guidance and tools to permanently achieve program, project and product delivery success.

Innovator – Originator of formal innovation methodologies and transformative products relying on a pragmatic blend of Agile/Scrum/Lean frameworks.

AREAS OF EXPERTISE

Leadership – Implemented consistent, measurable performance metrics across the organization and rewarded positive behaviors and contributions resulting in the transformation a large IT organization from “worst to first” in measured engagement and reduction in annual turnover.

Delivery Excellence – Leader of dozens of very large, complex enterprise solution deployments (ERP, HCM, CRM, SCM, etc.). Lead the successful transformation of a national CRN SP500 Solution Integrator in adopting formal best practices and the establishment of a PMO resulting in dramatic improvement of delivery quality.

Strategy – Successfully identified and executed on strategic initiatives including divestitures, consolidation, multinational market expansion and product expansion.

IT CAREER SUMMARY

Marina Bay Sands

Vice President – Technology

2014 - 2015

Lead IT Delivery Portfolio supporting multiple operating departments (Hospitality, Food & Beverage, Gaming, Entertainment, Convention, Retail, Museum, Finance, Human Resources, etc.) Managed a staff of 135 direct reports and 50 contractors. Managed capital budget in excess of $50 million USD. Introduced formal innovation processes that resulted in the successful creation of transformative products.

Neudesic, LLC

National Director - Delivery

2010 - 2014

Lead transformation of large IT Consulting and professional services organization resulting in significant measureable performance improvement. Provided oversight of international delivery portfolio, contract approval, quality audits, risk mitigation, associate coaching, and issue response. Primary executive relationship holder for several of the organization’s largest accounts and established Asian practice.

CompuCom

Solutions Architect

2009 – 2010

Successfully launched and lead a delivery practice for Microsoft Enterprise solutions.

Kronos, Inc.

Technical Account Manager

2006 – 2008

Lead regional human capital management Sales and delivery.

Oracle

Technical Account Manager

2000 - 2006

Managed various sales and delivery teams for PeopleSoft and Siebel pre and post-acquisition.

SAMPLE OF SELECTED PORTFOLIO SUCCESSES (> $1m - $20 million USD)

Boeing – Enterprise Service Bus (2011)

Program/Project Management – “Waterfall” - Brought in to restore program health for a very large scale ESB that was significantly incomplete after consuming entire budget and duration. Lead plan to restore project including acceptance from all stakeholders and daily Program/Project Management resulting in a successful deployment.

Sands China Ltd – Interactive Gaming (2014)

Product Owner/Innovation Process Agile+Scrum – Selected to restore a failed project to deliver an interactive experience to table game customers. Identified and addressed the misalignment of the product design and requirements with the stated objectives, overuse of proprietary technologies and program faults. Provided Executive-level leadership of the design and program resulting in the successful completion of the solution.

Las Vegas Sands – Global P2P (2015)

Program Sponsor/Waterfall – Daily oversight, management and communications of a critical global P2P solution (Ariba) shared across three legal entities in Macau, Singapore and US. Functional requirements included extensive identification of best practices to be optimized and consolidated across the enterprise. Technical efforts included custom middle-ware to address architectural limitations with Ariba to support multiple business units.

PREMERA – Consumer Mobile Applications (2011-2013)

Program Management/Agile+Scrum – Lead a complex program to create consumer mobile applications for native iOS, Android and Microsoft Phone platforms. Lead an iterative process resulting in the rapid release of applications to marketplaces with incremental functional enhancements. The apps continue to be successful and available for Premera & Lifewise. Awarded Best Insurance Mobile Application by the Web Marketing Association.

Amazon.com – Y2K Asset Identification and Remediation (1999)

Program Management – Keane 6 Principles “Waterfall” – Lead an extensive asset discovery, identification and remediation effort that resulted in a dramatic improvement in the identification and documentation of IT assets in addition to no outages or business impact as a result of Y2K.

FreeI.Net – ERP & HCM (2000)

Program Management – Waterfall – Lead the successful implementation of PeopleSoft Financials (GL, AP, AR, PO, BI), HCM (HR, Base Benefits). Program was delivered via an “Application Service Provider” (similar to “SaaS”).

Russell – Compliant Content Management (2012-2013)

Program Mangement/Agile+Scrum – Lead a Custom Application Development effort that addressed regulatory compliance, automated approvals and auditability of customer facing documentation and presentation content. The solution provided a customized GUI that enabled the users to quickly configure approved assets into customized presentations that met all internal and external compliance standards.

EDUCATION & REFERENCES

BA Social Sciences, Formal Minors in Business Administration and Information Technology Washington State University, Pullman, WA. Graduated Summa Cum Laude (Highest Honor).

C-Level and executive references from current and previous employers available upon request.

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