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Service Management

Portsmouth, VA
April 19, 2016

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To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. To maximize my management skills, union steward experience, quality assurance, program development, and training experience


A dedicated, self-motivated, and goal-oriented individual with extensive experience in general services and administration. A highly motivated problem solver with the ability to identify defects and implement solutions. Proficient with developing or revising procedures and assisting provisioning personnel in the determination of quantitative allowance requirements.

Proven ability to apply an intensive and practical knowledge of the characteristics, properties, and uses of equipment and personnel. An effective and clear communicator with strong leadership abilities and instructional capabilities to successfully motivate and train personnel. A focused contributor with the ability to complete tasks under pressure and a high sense of urgency that exceeds expectations.


AMI/ Acepex JV

Government General Services Contractor- Chief Union Steward

Portsmouth, Virginia, 10/2006-04/2015

Possesses more than ten years of experience as a Shop Steward in General services. Lead General Service employee with for AMI/ Acepex Norfolk Naval Shipyard to support the cleanliness of naval facilities and other government facilities. Motivated Shop Steward has excellent union advocacy abilities and a strong knowledge of workers’ rights and labor laws. Have excellent writing skills and terrific oral and verbal communication skills.

Provided union representation to workers during investigatory interviews

Advocated for workers with management.

Reported union violations by employer to Teammates Union immediately.

Acted as an agent of the union in the workplace.

Worked to prevent management from intimidating employees.

Attended investigatory and closed-door interviews of employees.

Served as the union representative for coworkers during shifts.

Advised employees about their rights.

Recorded meetings and prevented management from using intimidation tactics.

Thoroughly investigate and write grievances with complete and accurate facts.

Documented notes and keep complete records of grievance meetings

Monitored and enforced the provisions of bargaining agreement (labor contract) to ensure both the firm and union worker are not violating the terms of the agreement.

Ensured that the firm complies with all federal, state and laws and regulations

Represented and defended fellow workers whom the firm believes violated company policy or the terms and conditions of the collective bargaining agreement, often through the grievance process.

Communicated and disseminate official union policy, memos and directives to workers in the shop.

Popularized and promoted union consciousness and values in the workplace.

Filed all grievances notes and settlement agreements so that future stewards will know the history of the department and/ or company and will not give up rights already won.


Portsmouth, VA, 10/2004-10/2006

Government General Service Contractor

Maintained a high precaution level while cleaning costly and delicate articles. Observing absolute cleanliness at offices of senior officials and meeting rooms. Coordinating various jobs with other cleaning teammates. . Ensuring that all requirements are met for security and safety.

Responsible for cleaning buildings, removing debris, and keeping areas neat and tidy.

Vacuums and buffs floors, shampoos carpets, empties trash receptacles, and replace lining of trash cans.

Applying the appropriate tools and the appropriate solutions for cleaning

Reporting to other supervisors about damages in articles observed while cleaning

Supervises and coordinates activities of workers engaged in janitorial services.

Assigned general service work to employees Assigned general service work to employees, following material and work requirements.

Inspected work performed to ensure conformance to specifications and established standards.

Recorded personnel data on specified forms.

Recommended personnel actions, such as hires and discharges, to ensure proper staffing.

Conferred with staff to resolve production, and personnel problems.

Trained workers in janitorial methods and procedures and proper operation of equipment.

Issued janitorial supplies and equipment to workers to ensure quality, time of delivery of services.


Recognized thorough career for integrity, honesty, flexibility, resilience, decisiveness and outstanding problem solving

Intermediate Microsoft Office: Word, Excel, PowerPoint

Extensive background of electronic filing systems, recording information, updating paper work rules and other correspondence

Good interpersonal and oral communication skills

Manage projects and contributed to committee

Coordinated and Lead conference and meeting for office personnel

Strong understanding of rights and labor laws

Sound ability to prevent employer intimidation of union workers

Good union advocacy and representation abilities

Excellent problem solving and critical thinking skills

Deep believer in unions and employees rights

In-depth understanding of cleaning techniques

Remarkable ability to work well in a team environment

Outstanding ability to maintain good attitude and pride in good work

Good communication and organizational skills

Strong interpersonal skills

Outstanding oral and written communication skills.

Able to build trust and rapport quickly with both management and associates.

Skilled trainer, mentor, and staff supervisor.


Personal Awards for Recognition of Performance:


Woodrow Wilson High School Portsmouth, VA United States

GPA: 3.0 out of 4.0; Diploma 1983

Tidewater Community College Portsmouth Va.

Major: Associates of Arts in Human Services 2012 (Still Attending)

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