Sandrea Hollingsworth
Education
University of Phoenix 2014
Masters in Business Administration
The University of Kansas 1999
Bachelor of Arts Degree in Communications Studies
Experience
CVS Specialty Pharmacy 12/2013-Current
Patient Service Representative
Managed inbound and outbound calls
Assist customers with ordering specialty medications
Process prescription payments
Organize Data
Support with insurance claims
OPTUM RX 2/2009 to 12/2013
Customer Services Representative
Processed pharmaceutical orders
Total quality management planning
Organized data
Navigation of systems
Prior-Authorizations
FARMERS INSURANCE GROUP 08/2008-12/2008
Research Specialist (contract)
Navigation of several systems
Complete tasks given by insurance agents
Organized data
ASURION 08/2004 -08/2008
Customer Service Representative
Assists sales support personnel with product insurance
Processed client enrollment and claim forms
Assisted change order team with re- ordering defective equipment
Assisted customers with insurance policy coverage
Trained new employees
AT&T 2003 -2004
Customer Service Representative
Submitted trouble ticket to local and national residents
Assisted customers without dial tone in the East Coast