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Customer Service Representative

Location:
Kansas City, MO
Posted:
April 16, 2016

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Resume:

Sandrea Hollingsworth

Education

University of Phoenix 2014

Masters in Business Administration

The University of Kansas 1999

Bachelor of Arts Degree in Communications Studies

Experience

CVS Specialty Pharmacy 12/2013-Current

Patient Service Representative

Managed inbound and outbound calls

Assist customers with ordering specialty medications

Process prescription payments

Organize Data

Support with insurance claims

OPTUM RX 2/2009 to 12/2013

Customer Services Representative

Processed pharmaceutical orders

Total quality management planning

Organized data

Navigation of systems

Prior-Authorizations

FARMERS INSURANCE GROUP 08/2008-12/2008

Research Specialist (contract)

Navigation of several systems

Complete tasks given by insurance agents

Organized data

ASURION 08/2004 -08/2008

Customer Service Representative

Assists sales support personnel with product insurance

Processed client enrollment and claim forms

Assisted change order team with re- ordering defective equipment

Assisted customers with insurance policy coverage

Trained new employees

AT&T 2003 -2004

Customer Service Representative

Submitted trouble ticket to local and national residents

Assisted customers without dial tone in the East Coast



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