Customer Service Medical

Omariz Diaz

Integrated Health Care Coordinator - San Luis Walk-In Clinic

San Luis, AZ

acudvh@r.postjobfree.com - 928- 248-9686

Willing to relocate to: Cleveland, OH

Authorized to work in the US for any employer

WORK EXPERIENCE

Integrated Health Care Coordinator

San Luis Walk-In Clinic - San Luis, AZ - April 2015 to Present

* Collaborated with medical providers to evaluate patient's medical condition and to assess patient's needs.

* Referred patients and family to community resources to assist social and health needs.

* Created plans of care in collaboration with medical providers, RN and Behavioral Health Department

* Led and coordinated Family Care Coordinators Department Physician

Hospital Santa Margarita - November 2014 to March 2015

* Provided medical patient care in the emergency room by interviewing, examining and treating diseases in order to meet their medical needs

* Educated patients on wellness, prevention and early detection by providing materials and resources to the patients and families

* Prescribed medical treatment and clinical drugs to patients Customer Service Advocate

Convey Health Solutions - Yuma, AZ - December 2014 to February 2015

* Received inbound calls from health insurance beneficiaries enrolled into the Medicare Part D Program

* Assisted clients with updating account information, providing health plan information and resolving issues with utilization of plan

* Assisted pharmacies with prescription denials, errors and verifying benefits.

* Advised providers on Prior Authorization procedures Physician Assistant

Plastic and Reconstructive Surgery - June 2011 to August 2013

* Social perceptiveness and actively looking for ways to help people

* Obtained, compiled and recorded patient medical data, including health history, progress notes and results of physical examination

* Performed therapeutic procedures, such as, injections, suturing and wound care

* Provided physicians with assistance during surgery or complicated medical procedures Quality Laboratory Analyst - Microbiology

Amgen Manufacturing Limited - Juncos, Puerto Rico, US - May 2006 to August 2007

* Critical thinking and conducting tests and inspections of products, services or processes to evaluate quality

* Performed studies using GMP and GLP, tested products according SOPs

* Filtrated water, bioburden and test it for purity and good quality

* Performed LAL assays in water for injection using standard operating procedures Research Assistant

University of Puerto Rico at Humacao - Humacao, Puerto Rico, US - January 2004 to May 2006

* Deductive reasoning and understanding the implications of new information for both current and future problem -solving and decision - making

* Contributed to the undergraduate research: "Analysis of fungal spores isolated from the UPRH Library" and to: "Assessment of the airborne microbial population isolated from the UPRH Day Care Center"

* Isolated and analyzed fungal spores using SAS sampler, Biolog Technology, swabs, light microscopy, culturing and autoclaving techniques

* Settled up, calibrated, adjusted, cleaned, maintained and troubleshoot laboratory or field equipment EDUCATION

Masters of Arts in Leadership and Organizational Studies Azusa Pacific University College - San Dimas, CA

March 2016 to Present

University of Xochicalco Ensenada

January 2008 to July 2014

Certification in Biotechnology

University of Puerto Rico - Humacao, Puerto Rico, US 2007 to 2007

B.S. in Microbiology

University of Puerto Rico - Humacao, Puerto Rico, US August 2001 to May 2006

SKILLS

Microsoft Office (10+ years), Bilingual Spanish (10+ years), Customer Service (2 years)

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