William Cheney
* ******* ** *******, ** ***** acudv7@r.postjobfree.com 603-***-****
RESULTS-DRIVEN IT PROFESSIONAL
PROFESSIONAL EXPERIENCE
Lanteria, HR software for SharePoint, Boston, MA March 2015 to January 2016
Implementation Engineer, Support Specialist & Project Manager
Consult with clients to deliver the highest degree of customer service that results in providing the ideal HR solution to meet HR, Management, and Employee's needs
Provide exceptional technical support by quickly assessing the nature of issue, thoroughly understanding the expectations of the client and exceeding those expectations
Regularly exceed expected billable time by 25% or more
Fully versed in using several consulting/support tools including Zendesk, GoToMeeting, TeamViewer, Jira, Slack, email, and phone
JC Computer Works, Concord, NH 2013 to 2015
Computer Support Administrator
Install, upgrade, and support Windows Server 2012/2008 as well as Windows 10/Windows 8/
Windows 7 and Microsoft Office 365 back to Office 2007
Customize computer applications to meet users specific needs
Trouble shoot and repair network connectivity issues in LAN/WAN and wireless environments
Develop methodologies and tools to increase efficiency in all aspects of computer support
Responsible for maintaining the highest level customer service
Standard Capital Corporation, Andover, MA 2003 to 2013
2
IT Manager/Sales Support Coordinator/Customer Service Manager
Performed technical support for all computer systems and users, on-site and off-site
Customized Sage Act software with over 300 custom fields to accommodate specific business needs
Developed proposal and quote tools for all company sales representatives
Produced custom sales reports for management and equipment vendors
Streamlined commercial credit reference time from several days to a few hours
Guided new customers through sales cycle from credit application to equipment delivery
Company liaison with current customers, equipment vendors and lending banks
Single point of contact for all customer service issues
DGA Corporation, Woburn, MA 2000 to 2003
Software Application Engineer
Developed and implemented custom sales & marketing software solutions
Performed on-site, on-line and phone technical support
Earned certification in three major customer relationship management “CRM” software packages
Conducted training seminars for Act & Goldmine
Saved many companies hundreds of work hours with customized sales automation software
EDUCATION & CERTIFICATIONS
New Horizons, Nashua, NH Microsoft Solutions Expert, Desktop Infrastructure 2014
Sage Act!, Scottsdale, AZ Act! Certified Consultant 2009
NetLedger, San Jose, CA Oracle Small Business Suite Certified Consultant 2002
New Horizons, Nashua, NH Windows and SQL Server System Admin 2001
FrontRange Solutions, Milpitas, CA GoldMine and GoldSync Certified Technician 2000
New Hampshire Technical College, Concord, NH Microsoft Office Specialist 1996