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Customer Service Sales

Concord, NH, 03301
April 16, 2016

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William Cheney

* ******* ** *******, ** ***** 603-***-****



Lanteria, HR software for SharePoint, Boston, MA March 2015 to January 2016

Implementation Engineer, Support Specialist & Project Manager

Consult with clients to deliver the highest degree of customer service that results in providing the ideal HR solution to meet HR, Management, and Employee's needs

Provide exceptional technical support by quickly assessing the nature of issue, thoroughly understanding the expectations of the client and exceeding those expectations

Regularly exceed expected billable time by 25% or more

Fully versed in using several consulting/support tools including Zendesk, GoToMeeting, TeamViewer, Jira, Slack, email, and phone

JC Computer Works, Concord, NH 2013 to 2015

Computer Support Administrator

Install, upgrade, and support Windows Server 2012/2008 as well as Windows 10/Windows 8/

Windows 7 and Microsoft Office 365 back to Office 2007

Customize computer applications to meet users specific needs

Trouble shoot and repair network connectivity issues in LAN/WAN and wireless environments

Develop methodologies and tools to increase efficiency in all aspects of computer support

Responsible for maintaining the highest level customer service

Standard Capital Corporation, Andover, MA 2003 to 2013


IT Manager/Sales Support Coordinator/Customer Service Manager

Performed technical support for all computer systems and users, on-site and off-site

Customized Sage Act software with over 300 custom fields to accommodate specific business needs

Developed proposal and quote tools for all company sales representatives

Produced custom sales reports for management and equipment vendors

Streamlined commercial credit reference time from several days to a few hours

Guided new customers through sales cycle from credit application to equipment delivery

Company liaison with current customers, equipment vendors and lending banks

Single point of contact for all customer service issues

DGA Corporation, Woburn, MA 2000 to 2003

Software Application Engineer

Developed and implemented custom sales & marketing software solutions

Performed on-site, on-line and phone technical support

Earned certification in three major customer relationship management “CRM” software packages

Conducted training seminars for Act & Goldmine

Saved many companies hundreds of work hours with customized sales automation software


New Horizons, Nashua, NH Microsoft Solutions Expert, Desktop Infrastructure 2014

Sage Act!, Scottsdale, AZ Act! Certified Consultant 2009

NetLedger, San Jose, CA Oracle Small Business Suite Certified Consultant 2002

New Horizons, Nashua, NH Windows and SQL Server System Admin 2001

FrontRange Solutions, Milpitas, CA GoldMine and GoldSync Certified Technician 2000

New Hampshire Technical College, Concord, NH Microsoft Office Specialist 1996

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