Sales Customer Service

KERRY A. QUILL acudtr@r.postjobfree.com

** *********** *** 617-***-****

Middleboro, MA 02346

EXPERIENCE

Mercury Moving & Storage Systems, Avon, MA

Office Manager 2013-2016

Responsible for maintaining office, as well as completing tasks as defined by President.

Maintain lists, financial books, filing systems, and identify any issues that come through the door.

Might be required to complete documentation.

Participate in Sales – including estimating, invoicing and accounts receivable.

Manage all storage customers and bill them on a monthly basis. Keep track of all customers coming into and out of storage.

Prepare payroll and verify hours on employee time sheets with timeclock entries.

When President is not available, makes decisions in marketing, supplies, sales, customer & employment management and fleet management.

Works autonomously to identify and resolve issues on a daily basis.

Extensive knowledge of Microsoft Office Suite of products as well as Quickbooks

Grassroots Marketing, Middleboro, MA 2012-2013

Marketing Associate

Assist owners in all aspects of marketing and public relations for their multiple client base by researching new and innovative ways to successfully market the clients and their product.

Duties included social media content creation, email marketing using Constant Contact, press release writing, event promotion.

Major project was to help in organize a large scale fundraising event for a shopping mall.

Various other office assistance included faxing, copying, organizing client binders, and ordering office supplies.

Synergy Sportz/Yukon Charlie’s, Pocasset, MA 2011-2012

Sales Order Processor/Customer Support (Seasonal Work)

Processed shipments for major retailer customers and direct-to-consumer orders. Learned to navigate and operate within the various customer-specific, web-based order processing platforms (LL Bean, Costco.com, Overstock.com, SPS Commerce)

Assisted with general customer support issues for all customers (retail and end consumers)

The Traveling Vineyard, Braintree, MA 2005-2009

Independent Wine Consultant

Responsible for self-managing all aspects of direct sales business.

Conduct in-home wine tastings for individuals working closely with hosts to ensure a successful experience for them and their guests.

Educate hosts and guests on all aspects of tasting wine and pairing food with certain wines.

Help guests choose wines according to their taste and recommend additional wines that they may enjoy when processing their order.

Have constant communication between the home office and the host via phone and e-mail until after the event ships.

Manage any issues with the home office that may arise.

Manage and train a team of up to 7 people.

Communicate company information to them and help them rectify any issues with their business that may arise.

Maintain an organized client filing system and database of over 300 past and present customers.

Maintain the entire financial aspect of self-managed business.

The Pampered Chef, Chicago, IL 2002-2005

Independent Kitchen Consultant

Responsible for managing all aspects of my direct sales business.

Demonstrate kitchen tools and recipes in individuals’ homes.

Maintain constant communication with hosts before, during and after their kitchen show.

Manage customer database and contact with the customers to ensure their experience with the Pampered Chef was a successful one.

IDX Systems Corp (Currently GE), Boston, MA 1990-2001

Lead Information Systems Purchasing Analyst

Purchase all computer related product for several office locations.

Maintain a complete and accurate database tracking all computers within the company.

Maintain operating licenses for computers and be responsible for renewing licenses before expiration.

Work directly with all department heads projecting their purchasing needs for upcoming quarters and fiscal years.

Negotiate pricing with vendors and maintain customer relations with large corporations such as Dell Computer including attending their client training in Austin, TX.

REFERENCES

Furnished upon request

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