Customer Service Pharmacy Technician

SOPHIA

ZARAGOZA

**** ****** *****, ****** *********, CA 91701 (H) 909-***-**** (C) 909-***-****

acudqr@r.postjobfree.com

PROFESSIONAL SUMMARY

Processed more than 700 prescriptions on average each week as a Pharmacy Technician.

Directly supervised close to 25 Pharmacy Technicians, interns and support staff over career.

Saved patients up to 50% of prescription costs by substituting therapeutically equivalent

generic drugs. Designed a new drug-inventory management system to reduce waste and

eliminate back orders within Walgreens. Work directly with Pharmacist to increase staff

productivity and effectiveness.

SKILLS

Skilled trainer Inventory control

Excellent time management skills Process improvement specialist

Effective problem solver

Adherence to high customer service

standards

Spanish Speaking

Microsoft Outlook, Word and Excel

Exceptional interpersonal communication

Scheduling experience

WORK HISTORY

JULY 2011-CURRENT

Pharmacy Technician Walgreens Fontana, CA

Properly filled and dispensed an average of 200 prescriptions per day.

Effectively resolved insurance rejections and other billing issues.

Managed drug and supply inventories.

Managed approximately 2,000.00 dollars in cash and credit card sales daily.

Monitored the medication dispensing machines within the pharmacy to ensure supplies

were readily available to pharmacy staff.

Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Properly cleaned and maintained department equipment such as dispensing trays and

YaYama machine.

Troubleshot mechanical issues with Pyxis machines and other equipment.

Conducted routine inspections of medication storage locations.

Regularly stocked shelves, rotated stock and checked for expired medications.

Performed technical processes required to dispense medications to patients.

Completed new and updated patient profiles, including lists of patient medications.

Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct

labels.

Receptively answered customer questions and helped locate desired items in the

pharmacy.

Assisted the pharmacists with checking in and pricing drug orders, third party transactions

and relevant paperwork.

Correctly completed pharmacy paperwork, including daily and weekly reports.

Received and accurately processed written prescriptions from customers using RxEVO

computer system.

Hosted at least 5 successful annual healthcare education and flu clinics.

Conducted blood pressure screenings and counseled patients on hypertension.

Translated pharmacy communications for spanish speaking customers.

OCTOBER 2010-JULY 2011

Assistant Store Manager Eddie Bauer Rancho Cucamonga, CA

Cross-trained and backed up other customer service managers.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Assumed ownership over team productivity and managed work flow to meet or exceed

quality service goals.

Strong leader of customer support staff.

EDUCATION

2011

Pharmacy Technician License: Pharmaceutical

U.E.I., Ontario, CA

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