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Manager Engineer

Location:
Show Low, AZ, 85901
Posted:
April 16, 2016

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Resume:

OBJECTIVE: Looking forward to a Senior Technical Management position such as Director/Head of IT, Application Support Manager, Customer Success Manager and Senior Application Support Engineer in production & nonproduction distributed environments.

SUMMARY: Competent and experienced (17+ years) IT professional with a strong technical background who expresses self-discipline and the ability to work under the most stressful conditions with the minimum amount of supervision. Having experience in a large array of technologies and able to play a key role in diagnosing communication issues to ensure the best quality product & services. Conveying a genuine work ethic and the ability to communicate thoroughly while organizing and prioritizing to meet deadlines clearly and accurately along with explores out of box solutions that meet all business needs as well as provide active support to executive branch on strategic business decisions.

SKILLS & EXPERTIES

• Telecom Billing & Mediation • Competitive & Self Motivated

• Budget Management • Strong Work Ethic

• Vendor Management • Professional Attitude

• Contract & SLA Negotiation • Strong/Effective Communication

• Project Management & Implementation • Organized & Flexible

• Business System Supports • Attention to Detail

• Operational Management & Administrations • Goal Oriented

• System design & Solution Architecture • Performs under Pressure

• IT Applications Support & Mgt. • Valuable Team Member

• Product Evaluation • Dependable & Determined

• Out of Box Solutions • Customer Focused

EDUCATION, CERTIFICATIONS & TRAINING

Education: MCA (Master in Computer Applications) from B.I.T., Mesra, Ranchi, INDIA

Certifications: ORACLE: BEA Web Logic 9/10, Aqua Logic, BPEL Certification

IBM : Web Sphere 6x,8x technical course on Linux & System-Z

HP: IUM 5.0 Mediation certification (Fundamental)

Management Course (The British Council, Calcutta, INDIA)

System S/W & Telecommunication Vocational Certificate (IIT, Chennai, INDIA)

Training: Sandvine Essentials Training

IBM: Red Hat Linux 5.3, AIXL v5.3, 6.1 & p5/p7 Virtualization

CA-Wily Introscope training & implementation

HP-Open view training

SUN: Solaris 9.0 Administration

Microsoft: MS-IPTV, MS-Exchange 2007 fundamentals

Environments: LINUX (Red Hat, CentOS) & UNIX (AIX & Solaris), Web Logic 8x, 9&10g,11g,12c, Web Sphere 5x,6x,8xb, VERITAS Net Backup 6x, Apache/Tomcat, SSH, SSL, Samba, Encryption (PGP/GPG), Shell Scripts, VNC, Virtual BOX, MS-office-2010, Visio, Project, ORACLE 10.x, TOAD, SOX / FCC / RAD compliance., ORACLE (Aqua Logic, BPEL, OEM), Power Builder 9.0/8.0/7.0/6.5, VC++ 6.0, Java, HP-UX, HP-IUM Mediation, HP-Open View, MS-SQL 8.0, SYBASE 11.x, OSS, BSS, GSM, Fixed Line, SDLC, JAD, COBIT, ISO, Y2K .

PROFESSIONAL EXPERIENCE

CELLULARONE, Arizona

Information Technology (Head of IT Applications) Mar 2013-Now

Currently working as Head of IT Application department of Cellular One head Office at Show Low, Arizona. Have the responsibilities of managing the IT Applications & Billing team together, Budget Mgt., Vendor Mgt, Contract negotiations, SLAs review & renew, Products evaluation, Project Planning & delivery, System upgrades & explores out of box solutions that meet all business needs for Cellular One as well as playing active support role to CTO & CEO on strategic business decisions. My contributions in major projects in Cellular One includes: 3G rollout, Two subsidiary products launching (mynakedmobile.com & c1businesssolutions.com), Recertification Genesys-IVR project, Postpaid (Cost Guard) & Prepaid (Redknee TCB) System upgrades. Currently working on Sandvine tethering & throttling integration project as well as Oberthur OTA Platform upgrade.

CLARO-PRT, San Juan, Puerto Rico

Operations & Infrastructure (Senior Sysadmin–III) Feb 2006-Mar 2013

Worked as Senior ITS Admin Level -3 position within the ITS Operation & Infrastructure division at the Claro/PRT. My responsibilities included infrastructure & operational supports, troubleshooting, analysis, critical solutions to Prod, UAT & Dev distributed environments that involved various OS installation, backups, patch upgrades. Proactively installed, configured, monitored & supported WEB Logic, WEB Sphere, Apache/Tomcat, SSH, SSL, Samba, KEYTOOL (JKS/PKI), SFTP, SCP, Encryption (PGP/GPG) systems & User Mgt. including development and deployment of shell scripts & automation. Actively participated in DR (Disaster Recovery) exercise at SunGard facility in Philadelphia. Was fully responsible for the SFTP/FTP server which was a gateway for PRTC’s external interactions through secure automated process. Time to time worked with both Internal & external auditors & security team w.r.t. FCC & SOX compliance requirements, planning & implementation. Hands on experience as well as participated in product evaluations on HP-UX, HP-IUM, HP-Open View, CA-Willy Introscope, Virtual BOX, Oracle Database etc. Also worked on creating Oracle SR, IBM PMR, and HP-Ticketing for the Enterprise System Supports. Fully participated & recommended many solutions both in establishing operational procedures and standards.

NEXIUS INC., Virginia, Telecom Consultancy (Business Analyst) Nov 2005 – Dec 2005

Served as Business Analyst & had the responsibility of providing all necessary technical support to their client Cingular (former). Study the existing infrastructure of both Cingular & AT&T technology w.r.t. mergers & provided a preliminary analysis to decommission certain systems.

KEANE INC., San Juan, Puerto Rico, Consultancy (Senior Consultant) Mar2004 – Nov 2005

Served as Senior Telecom Consultant with their consultancy group at the Puerto Rico Office. Had the responsibility of providing all necessary technical support to their client PRTC’s Business Support Division, Operations Division & Billing Division along with the analysis, design & development of new change controls.

INTERBORO SYSTEMS COPORATION, San Juan, Puerto Rico,

Time Management (Senior Project Support Analyst) May 2003 – Mar 2004

Served as a senior system consultant designated as Senior Project Support & Developer in R&D department at the Puerto Rico Head Office. Had the responsibility for customer’s new requirements, analysis and development of new interfaces in time. Worked in ITS (Time & Attendance System), ITS CMO (Calculus) module as well as different interfaces between ITS/WFC (Workforce system from KRONOS) with third party PAYROLE systems like SAP, QuickBooks, ADM, People Soft etc.

USHA COMM, Calcutta, India

Telecom Billing Systems (Software Engineer - Associate Manager) August 1998 – May 2003

Started my career as Software Engineer up to as an Assistant Manager at customer site, had the responsibilities of interacting with customers in order to understand the customer needs as well as to provide an efficient solution and in term of making the project a big success. Worked in Mediation System & CCBS (Customer Care & Billing System) named UNICORN. Windows NT/XP/2000, Power Builder 9.0,Oracle, C++, Orbix, Ilog, Java, Unix, Sun Salaries, Oracle, Billing System, Mediation systems, Different Telecom Switches (Nortel DMS 100/200/250, SIEMSNS, LUCENT).



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