PMO Director, PM, QA Mgr, BA Mgr, Process Improvement

PMO Mgmt- Project Mgmt- QA Mgmt- BA Mgmt- Process Mgmt ALM

Michelle Thompson 727-***-****

**** ***** *** #***

Pinellas Park, Florida

***** acudln@r.postjobfree.com

Executive Summary

I am a conscientious IT professional with broad experience in business analysis, project management, process management, and quality assurance. I have worked in small rapidly growing companies as well as large global enterprises managing on-site and geographically distributed teams. I have the ability to apply my experience to new tools, technologies, and organizations. My career focus has been continuous improvement and process management. I am seeking a position with an opportunity to perform as a contributor to organizational goals and growth.

PROFESSIONAL EXPERIENCE

Modis Consulting – Nationwide Insurance 08/12 to 4/15

Nationwide Mutual Insurance Company is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic investments. The company is based in Columbus Ohio and is a major contributor to the growth of the city and is well known for its philanthropic support of local organizations.

Roles – Quality Assurance Test Lead

Roles – Agile Team Member

Test Lead for over 70 projects

Develop test strategies coordinating tasks with upstream and downstream application areas in large integrated test efforts

Ensure testing phase project tasks are completed per project plan, critical milestones are met, issues, risks identified

Validate project tollgate criteria is met and testing signoffs obtained

Ensure accurate reporting of testing progress for concurrent test projects

Ensure testing best practices and procedures are followed and manage defect identification/resolution process

Assist in transitioning testing practices from Waterfall to Agile development methodologies identifying process gaps

Received formal training and coaching in full functioning agile environment

Performed testing activities as agile team member,write and execute test cases and update test progress in Rational Team Concert (RTC)

Provide release management support, develop release plans to ensure implementation readiness

Modis Consulting – Limited Brands 02/12 to 08/12

Limited Brands is an international company that sells lingerie, personal care and beauty products, apparel and accessories through the internet and its 3,280 specialty stores worldwide. Limited Brands includes Victoria's Secret, Pink, Bath & Body Works, La Senza and Henri Bendel

Roles – Quality Assurance Test Lead –Team 02/12 to 05/12

Roles - Quality Assurance Test Lead - Enterprise 05/12 to 08/12

Develop, test plans (MS project) and testing kickoff presentations.

Ensure testing phase project tasks are completed per project plan, critical milestones are met, issues and risks identified

Develop test strategies coordinating tasks with upstream and downstream application areas

Manage enterprise testing activities using Quality Center for large integrated test efforts (3 major releases per yr.)

Provide management oversight for the execution of 1,689 tests across 3 time zones. in the US, Hong Kong and India

Work with management team to define, document, and establish project practices, procedures

Develop training for onshore and offshore teams including development of international testing playbook

Serve as Test Lead for 2 major projects, SAP and Flex-PLM

Provide testing status to leadership teams

Develop UAT approach and oversee execution of UAT testing,collecting signoffs

Safe Auto Insurance Company 12/07 to 04/11

Safe Auto Insurance Company is a privately held property and casualty auto insurance carrier. SafeAuto targets the nonstandard auto insurance market, in which it has specialized for over 20 years in providing state-minimum liability coverage that meets states' required minimum limits in 19 states.

Roles –Director, Information Technology - Project Management Office 06/09 to 04/11

Roles –Program Manager, Regulatory Compliance Office (promoted) 07/08 to 06/09

Roles –Project Manager, Information Technology (promoted) 12/07 to 07/08

Resource Management

Manage Project Management team (7), Business Analyst team (12), Test Team (12), and Release Team (2)

Prioritize work load for team members

Conduct resource planning, monitor resource utilization, and evaluate current and future demand

Work with staffing vendors and HR to satisfy staffing needs

Develop training and onboarding plans for new staff

Write position descriptions for PMO staff to support new pay grade structure

Develop documented roles and responsibilities for PMO staff.

Conduct performance reviews and create staff development plans

Project Management Office Development

Develop strategic plans, road maps and execute short term and long term strategies

Prepare presentations for Executive Steering Committee – publish agenda, attend meetings, document/ publish minutes

Lead others in organization to make meaningful process improvements

Define and manage IT governance process, developing policies and procedures for the PMO

Develop a structured project management framework.

Measure effectiveness of processes to ensure value, balancing need for process improvement against need to deliver large number of diverse projects

Manage change in a fast growing organization

Portfolio Management

Define process for categorizing and prioritizing projects, aligning project selection with company objectives

Provide mgmt. oversight for execution and delivery of diverse project types, data warehouse, E-commerce, regulatory, maintenance, new enhancements, and print systems.

Resolve issues that occur daily and provide timely responses and solutions as required.

Review project status, issues, risks and develop risk mitigation plans

Perform project audits communicate results

Demonstrate SDLC/ Sarbanes Oxley audit criteria to external auditors

Provide budget oversight, work with financial lead to review funding, approve invoices, and review SOW’s

Project Management

Manage large projects, throughout the entire project lifecycle

Define project scope

Develop detailed task list (WBS)

Identify and track critical milestones

Assign and allocate project resources

Obtain project estimates

Update project plans in MS Project/ MS Project Server

Manage Change Control Process

Identify stakeholders, decision makers and escalation procedures

Schedule and attend meetings, prepare minutes, track and report on issues, proactive manage roadblocks

Provide visibility into project status, change controls, action items, issues, risks, and defects

Monitor task completion and ensure progress is sufficient to move project to the next phase (toll gate)

Financial reporting: month-end, YTD, project-to-date using Excel and in-house systems

Obtain necessary project signoffs

Lead post implementation review and document lessons learned

Release Management

Create annual release plans

Manage large releases/cross-application project deliveries (ex 300 projects + in 2010)

Ensure consistent communications to all stakeholders regarding application release components

Ensure that software application release management lifecycle steps, (including approvals) are satisfied

Process and Tool Support

Direct development of proprietary SDLC support tool SafeProject for Application Lifecycle Mgmt. (ALM)

Work with third party vendor to install/ implement Project Works Program Portfolio Mgmt. tool

Plan project and requirement inputs into Team Foundation Server (TFS)

Incorporate Agile/SCRUM methodologies and burn down reporting in TFS

Plan and implement IBM DOORS requirements managements system

Plan and implement SharePoint 2010 framework, department sites, content, training, governance board

Review and re-plan Active Directory approach developing process for onboarding and removing employees /access mgmt.

Lead review of all company documentation and LAN cleanup effort for migration of documentation to SharePoint platform

Define processes for business case development, scope mgmt., requirements mgmt., project mgmt., testing, and release mgmt.

Develop templates/formats and processes for long term initiative, annual, monthly planning

Review project plans and develop standard project planning templates MS project based on project type

Establish formats and processes for weekly status reporting

Test Management

Document testing processes including defect management process

Review test automation approaches

Develop acceptance test process

Create and document test procedures and scenarios for the UAT planning phase

Review data approach to support UAT Testing

Train business users in testing practices and UAT test approach

Business Analysis

Provide leadership to business analyst team to develop processes, procedures, methods and templates for soliciting requirements

Define visual process models to be used for requirements elicitation example process flows, as is and to be models

Develop online repository of standard definitions to support requirements management and reporting requirements

Normalize and simplify all business rules across all states to simplify system processing.

Develop business rule syntax for requirements definition

Develop approach for documenting business rules in IBM DOORS requirement management system

Define approach for publication of requirements to SharePoint and import into Team Foundation Server (TFS)

Identify, document and analyze business rules that govern the implementation of business processes.

Develop process for requirements reviews with business stakeholders

Implement structured change control process.

Coordinate activities related to translating business needs to functional, non-functional and informational requirements

Review regulatory changes in order to meet State DOI requirements

Work with legal/ compliance to rewrite all forms and notices and maintain changes per regulatory requirement changes

Define approach and proposal for implementing formal business case documentation

JPMorgan Chase – Global Finance Technology 02/05 to 12/07

JPMorganChase is a large and diverse multinational banking financial service company. It is one of the four largest banks in the US. Global Finance Technology, GFT supports the systems and processes required to manage the “books” of the firm.

The Financial Data Warehouse, FDW maintains related financial data for all financial transactions within the firm.

Roles –Vice President, Testing Center of Excellence GFT 03/06 to 12/07

Roles –Business Analyst Odyssey Consulting Retail Consumer Banking 02/05 to 03/06

Resource Management

Manage team of consulting Test Managers

Manage Offshore Reporting Team, Performance Testing Team, Test Automation Team

Develop offshore testing model providing 24/7 testing support

Manage and prioritize work for approx. 35 testers in New Jersey, Columbus, Mumbai, and Bangalore

Train and mentor testing managers on testing best practices

Conduct resource planning, monitor utilization, and evaluate current and future demand

Work with staffing vendors to satisfy staffing needs

Develop training and create onboarding plans for new staff

Develop documented roles and responsibilities for all testing and support staff.

Conduct performance reviews and create staff development plans

Project Management

Manage testing phase of projects using MS Project

Develop detailed task list (WBS) and identify and track critical milestones

Assign and allocate project resources

Schedule and attend meetings, prepare minutes, track and report on issues, proactive manage roadblocks

Provide visibility into project status, risks, change controls, action items, issues, and defects

Monitor task completion and ensure progress is sufficient to move project to the next phase

Obtain necessary project signoffs

Lead post implementation review and document lessons learned

Implementation Management

Support cross program implementation planning for complex multi project deployments

Participate in command centers during complex multi project deployments including task completion, milestone completion,

monitoring dependencies, escalating issues and risks, and posting updated project plans to central sites

Process Management and Tool Support

Implement Testing Center of Excellence best practices repository, provide templates, testing guidelines and tools

Conduct training and test procedure walkthroughs.

Provide testing support for all GFT projects through centralized generation of Quality Center reports

Develop process to support test environment management

Develop operating model, roles and responsibilities for environment mgmt. team

Develop tollgate process and scorecards for FDW

Assist with implementation of tools such as LiveLink (Documentation mgmt) Clarity (project mgmt),

Quality Center (test mgmt) QTP (test automation) LoadRunner (performance test mgmt.) Caliber RM (requirements mgmt.)

Maintain licenses for Loadrunner, QTP

Lead process improvement activities including

oDeveloping standards for writing test cases within Quality Center

oPrepare training documentation for Quality Center

oDevelop standards for writing requirements documents

oWorking with business analyst to create design guide to ensure consistent design approach

Test Management, Financial Data Warehouse

Manage test planning and test execution activities in MS Project for multiple projects within a single software release

Manage defects, issues, risks, defects

Review performance test approach, results

Review test automation strategies with test teams

Business Analysis/ Testing

Write business requirements

Perform analysis of system features of diverse bank applications during acquisition period in order to determine which system to decommission, streamlining process and reducing cost of ownership

Write test cases

Execute test cases

Perform test case review for enterprise release

State of Ohio – ODJFS Child Support Enforcement - SETS Project 1/95 – 1/04

ODJFS develops and oversees programs and services designed to improve the well-being of Ohio’s workforce and families. The SETS system provides support for such services as enforcement and establishment of child support orders, paternity establishment, location of absent parents, securing of medical support, review and adjustment of existing child support orders, and collection and disbursement of child support funds.

Roles – Quality Assurance Test Manager 4/99 – 1/04

Roles – Business Analyst Quality Assurance Test Lead (promoted) 12/97 – 04/99

Roles – Business Analyst Tester (promoted) 8/96 – 12/97

Roles - Administrative Assistance (promoted) 1/95 – 8/96

Resource Management

Work with staffing vendors and HR to satisfy staffing needs

Interview and hire potential candidates

Develop training modules and create onboarding plans for new staff

Develop documented roles and responsibilities

Prioritize teamwork load

Conduct performance reviews and create staff development plans

Test Management

Manage activities related to 2 ongoing software releases, assist in release planning, scope definition, participate in JAD sessions, work with design team to accurately define design requirements, develop test phase project plans, and identify needed resources, project constraints and risks.

Review/ recommend changes to high level requirements, detail requirements.

Work with development staff to ensure technical design is in sync with design requirements and test case design.

Provide technical/systems support to staff in policy, design, development, testing, helpdesk and implementation.

Review test deliverables including user test conditions, test plans, test execution schedules, test results, defect reports and testing metrics.

Monitor software test environments, program migration and configuration controls to ensure stable test platforms.

Assist functional and technical staff in debugging software, resolving complex programming issues and working with other project staff to resolve defects.

Train system trainers on new software releases

Perform research and develop presentations for federal certification audits

Perform analysis and troubleshooting activities when problems are identified

Worked with design and development teams to resolve coding and design issues

Work with design staff to understand the intent of design and determine if the system is meeting their expectation

Work with development staff to understand their interpretation of design requirements and how system coding

meets these requirements

Manage daily product quality assurance program of baseline testing against 3 MF regions and 3 PC regions plus a

production maintenance region

Provide subject matter support for implementing changes to technology platform including

Automated Testing

Develop automated test methodologies for baseline regression testing using QARun to ensure product quality in rapidly changing, complex development environment

Develop automated test methodologies for daily testing activities using QARun

Implement test automation framework with QARun (similar to QTP)

Perform analysis to define the core functionality of the SETS system that needs to be included as part of regression test suite Develop written business requirements and associated test cases for regression test suite

Testing

Create test plans, test cases and test scenarios

Manually execute test case scenario’s

Execute automated testing

Document test defects

Identify issues, risks and training issues

Performed manual testing on first release of SETS application software to production environment and on many subsequent releases

Project Management

Serve as Project Manager for the development of automated tool support solutions to support our SDLC

Serve as Project Manager for Y2K testing phase, working with third party vendors to set up stand-alone test environments

Serve as Project Manager for configuration, set up, training and implementation of Niku project management software

Serve as Project Manager for configuration, set up, training and conversion to MS project management software

Serve as Test Phase Project Manager for conversion of development and test tools from 16 bit technologies to 32 bit technologies including upgrade to 32 Bit version of QARun

Serve as Test Phase Project Manager for multiple concurrent projects monitoring critical path milestones to ensure project timelines are being met and identify issues and risks

Provide high level test status to SR Mgmt.

Business Analysis

Perform system decomposition assigning requirement sets to function/sub function categories in order to assign requirements to subsystems and test process to support requirements to code to test requirements traceability

Develop a syntax that makes requirements easy to read and map to development and test work items

Develop approach to present technical details to a non-technical audience.

Develop workflows to document both SETS processing and Symphony processes.

Lead business analysis effort with development teams to determine test criteria for Y2K

Process Management/Tool Support

Work with process owners to identify and document existing processes and procedures through written documentation and workflows

Evaluate industry best practices for software development such as CMM and ISO 9000 and determine which practices can be implemented

Formulate written recommendations for process improvements

Develop workflows to identify process flow problems and identify continuous quality improvement initiatives

Manage the design and development of an internal website to support the documentation needs of System Test Group,

including written documentation, procedures, training modules, CBT’s and training presentations.

Participate in new technology workgroups

Review state diagrams and process flows for implementation of Serena PVCS Dimensions (similar to TFS)

Direct development of proprietary SDLC support tool (Symphony) for Application Lifecycle Management (ALM)

Direct design and development for the Symphony Policy Tool that tracks changes to federal and state legislation that aids for the policy group policy development activities

Direct design and development for the Symphony Initiative Tool to assist management staff in identifying project priorities and grouping them into upcoming software releases

Direct design and development for the Symphony Risk Management Tool to identify and track project risks through to resolution/mitigation

Direct design and development for the Symphony Requirements Templates to aid design staff in writing complete requirements that are formatted consistently in approved syntax

Direct design and development for the Requirements Tool to put configuration control on individual requirements to provide requirements traceability and develop impact analysis on requirement changes

Direct design and development for the Communication and Issue Tracking Tools that included Question Log, Training Log, Issue Log, Holding Requirements, External Requirements

Direct design and development testing tools including Test Management Tools, Scenario Development Tool, UTC tool,

and Defect Reporting tool.

Implement new tools and methodologies Niku Team/Project Workbench, MS Project

Serve as primary contact for system and process audits (CMM, Federal Audits etc)

Administrative Assistant

Worked on Consumer Response Hotline responding to inquires regarding legal issues, financial processes etc.

Track and monitor county allocation of state and federal money on conversion activities, equipment purchases etc.

Develop floor renovation plans and coordinate staffing move for 230 project staff

Served on Welfare Reform Committee

SOFT SKILLS

Develop and maintain effective working relationships with team members and interact with all levels of management

Exercise leadership to influence business and IT resources to create a continuous improvements environment

Goal oriented and self-directed, with ability to identify need for process improvements, plan and execute solutions

Ability to empower, manage, coach and mentor direct reports and others

Organize and facilitate team meetings in which team members can learn, share and collaborate

Demonstrate written and oral communication skills

Ability to work within stringent time frames, handle multiple duties, partner with other functional areas and track many moving parts

Facilitate meetings, clearly communicate meeting purpose and discuss action items and next steps

Attend to detail while maintaining a big picture view

EDUCATION AND WORK EXPERIENCE

19 + years IT experience in the government, retail, banking and insurance industry

2 years College Business/Law 83 Credits CSCC, Columbus, Ohio

Human Service Practicum (eq to 13 credits) CSCC, Columbus, Ohio

Coursework in Test Mgmt, Project Mgmt, Resource Mgmt

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