Frances M. Juarbe

***** ******* **. #***, ** ****4 787-***-**** acudkc@r.postjobfree.com

CLINICAL RESEARCH ASSOCIATES

Summary of Qualification

Dynamic and self-starter Product Specialist with over 13 years of experience in pharmaceuticals and medical devices industry. Seeking a career transition into Clinical Researching. Exceptional communicator with ability to work under pressure, handle multiple tasks simultaneously while making effective decisions in a fast-paced environment with tight deadlines. Proactive individual with the ability to work on a team or independently and demonstrated strong organizational skills, attention to detail and a sense of urgency to the achievement of business objectives.

Areas of Expertise

● Market Research

● Conflict Resolution

● Training and Development

● Contract/ Budget Negotiation

● Regulation and Compliance

● Team Building and Leadership

● Project and Budget Management

● Analytical and Strategic Planning

● MS Office (Word, Excel, PowerPoint, Publisher, Outlook)

● Bilingual Communication (English/Spanish)

Professional Experience

JOHNSON & JOHNSON, GUAYNABO PUERTO RICO 2008 - 2016

PRODUCT SPECIALIST

In charge of delineating and implementing strategies to increase medical device usage in hospitals, clinics, doctors' offices and medical science campus. Consulted by healthcare professionals regarding products for different patient cases or scenarios. Trained and educated surgeons, residents, technicians and nurses about product capabilities and clinical outcomes. At operating room clarified concerns, proper handling techniques, or problems with the product. Suggested products based on customer’s specific needs or life style. Build, influence, and maintained positive/ strategic relationships with hospital personnel to expand network of contacts and identify key decision-makers to maximize future business.

Orthopedic Division

Generated new business by cold calling, Codman and Depuy Synthes product presentations, attending trade shows and effectively closing agreements with major hospitals (public, private and VA), health insurance and physician offices.

Executed product launches including business analysis, geography assessment, business case, documentation process for setting up product code creation, price list implementation and product inventory.

Organized marketing campaigns in events like medical congress, sales trainings, professional education, and dealt with consignment proposals of capital equipment at hospitals to increase product usage.

Neurovascular & Neurosurgery Division

Top Achiever Sales Representative Excellence Award, 2014.

Recognition Hall of fame: For fulfilling a “One Team Project”, giving an example of connection, empowerment and collaboration, 2013.

Developed strong relationships and collaborated with surgeons and residence at University of Puerto Rico, Medical Sciences Campus through medical education training courses, cadaver labs, swine labs and surgeon site visits to observe OR cases.

Vision Care Division

Ranked #1 in the Caribbean Region, 2011.

Achieved 22% growth of Market Share in sub-region in 2011 surpassing business goals; by creating strategy business plan that included clinical data presentations to increase the perceived value of the products and services offered by J&J Vision Care.

Developed and redesigned a USA sales and marketing strategy within Caribbean territory (14 Countries) that lead to the increase of the annual revenue of $230K in 2009 to a $1.2M in 2012.

Led and implemented a project transition for Vistakon CCA from a local warehouse model to a direct company model.

GLAXOSMITHKLINE, CIDRA PUERTO RICO 2004 – 2008

QUALITY AUDIT AND RISK MANAGEMENT COORDINATOR

Actively participated in regulatory audits to insure that all management and employees are in conformance to the company’s quality management system and high work standards. Ensured that all activities met or exceed all business goals, customer/industry/regulatory requirements and company process and procedures. Monitored chemical processes and testing products as part of quality assurance. Conducted tests, interpreted and analyzed data, compiled results, prepared reports, and presented their conclusions.

Quality Audit Department

Received recognition award “Work with Passion and Urgency” in a Quality Audit department, 2007.

Enhanced QMS (Quality Management System) data base department by 40% in a period of 4 months. Maintained and updated QMS database.

Participated in regulatory audits and supported in inspections to ensure compliance with FDA, by reviewing SOPs, Quality Control and Quality Assurances documents.

Evaluated gap analysis from Quality Assurance and Quality Control department for accuracy, completeness, consistency and compliance with appropriate local regulatory requirements, ICH Guidelines, SOPs, and cGMP’s, requirements.

Quality Control Department

Obtained recognition award “Work with Passion and Urgency” in a Quality Control department, 2006.

Reduced processing cycle time by 15% at the laboratory.

Conducted statistical analysis of data and evaluated test results against acceptance specifications and initiated out of specification investigations when necessary.

Education

CLINICAL RESEARCH ASSOCIATE CERTIFICATION (CRA-GCP) KRIGER RESEARCH CENTER, TORONTO, ONTARIO 2011

MASTER OF BUSINESS ADMINISTRATION (MBA), TECHNOLOGY MANAGEMENT UNIVERSITY OF PHOENIX, GUAYNABO, PUERTO RICO 2007

B.S. SCIENCE, CHEMISTRY UNIVERSITY OF SACRED HEART, SANTURCE, PUERTO RICO 2001

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