Administrative

Tashina Y. Young

*******.*****@*****.*** or 770-***-****

Professional Summary

Results oriented, Confident, Resourceful, Administrative professional, with experience in Administrative and Human Resources support experience, customer service, benefits administration, and background screening.

SKILLS AND EXPERTISE

MS Office Suite

Oracle (HRIS)

ADP (HRIS)

Meta 4

AS400

Internet Proficient

Benefits Administration

Applicant One

HireRight

EDUCATION

Webster University

Master of Arts, Human Resource Management Jacksonville, FL July 2012

University of Phoenix, Phoenix, Arizona Atlanta, GA June 2008

Bachelor of Science, Business Management

PROFESSIONAL EXPERIENCE

The CSI Companies, Temporary 3 week assignment

Wounded Warrior Project 02/2016-03/2016

Supplied assistance in editing job descriptions, enabling internal positions to be posted within a timely manner.

Prepared Verification of Employment documentation to be faxed or emailed, reducing the volume of calls received in the department.

Randstad, Temporary assignment with Gemalto 03/2015-10/2015

Human Resources Administrative Assistant

●Collaborated with Management to process new hire paperwork and maintain employee files, ensuring that compliance was met for auditing purposes.

●Entered and maintained employees’ insurance information, which ensured that each employee had the appropriate medical coverage.

●Coordinated with facilities, for drug testing, which created a more simplified screening process.

●Spearheaded personnel changes, in order to assist with a more efficient payroll process.

●Administered background checks on potential hires, ensuring that PCI requirements were met.

Randstad, Temporary assignment with JEA

Human Resources Assistant 2012-2014

●Utilized Oracle as a resource to research benefit information for employees, thoroughly explaining the details of their insurance plans.

●Entered COBRA information for new hires, retirees, and terminations into vendor system, in order for the packets to be distributed accordingly.

●Determined and proposed process improvement measures for Benefits area.

●Processed employee enrollment for Benefits when Qualified Life Events occurred, allowing Medical coverage to be established.

●Processed billing for employees that were in arrears for missed payroll deductions, ensuring less monetary loss to the organization.

●Processed death benefits, and assisted with an effective process that was beneficial to the employees.

●Assisted with payroll functions by ensuring employee deductions were properly withheld, decreasing a delay in payroll processing

Florida Blue 2011-2012

Service Advocate II

●Initiated first contact resolution over the telephone with providers, reducing the number of calls received in que.

●Initiated adjustments on claims when necessary, which streamlined the process for Providers.

●Processed written claim inquiries by meeting the required goal.

Mental Health Resource Center 2010-2011

Medical Office Assistant

●Provided telephone coverage and greeted visitors, while demonstrating a pleasant disposition.

●Maintained Physicians’ schedules, which included scheduling patient appointments, in order to produce an organized office.

●Verified insurance eligibility and obtained authorizations, which assisted patients in appointment planning.

Spherion, Temporary assignment with ACS 2009-2010

Data Research Processor

●Performed data entry of mortgage loan material from source documents into the computer database, by being precise in the entries.

●Indexed loan documents for mortgage loans, ensuring documentation was prepared for mortgage companies.

Waffle House INC

Background Administrator 2006 – 2009

●Processed criminal and credit background reports for applicants via numerous tracking systems, which assisted recruiters by meeting their goals.

●Analyzed reports to screen applicants for employment eligibility, in order to determine

●Developed and implemented background status update communication, which greatly decreased the number of phone calls received into the department

●Improved vendor relations by servicing as a liaison by ensuring timely response to all matters concerning missing data for background checks.

●Designed, developed and implemented background administrator “training” manual to ensure proper transition into the new role.

●Provided Administrative support to the recruiters within the department, by being available to answer questions.

Receptionist 2004-2006

●Greeted visitors and directed phone calls to appropriate departments or employees, which daily decreased the calls received.

●Recognized by management for displaying and coaching a customer service attitude toward internal customers, during telephone calls.

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