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Customer Service Sales

Niles, MI, 49120
April 15, 2016

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David Kalling Residence 269-***-****

*** ***** **** ****** 574-***-****

Niles, Michigan 49120

Information Technology Professional

Desktop Support Specialist / Customer Service

IT/LAN-WAN Planning & Development / Systems Design & Implementation Purchasing/Shipping & Receiving/ Sales & Marketing//Accounts Receivable Introduction:

High Energy professional with exceptional interpersonal and communication skills. Experience in Microsoft Office products and MS/Windows (Client and Server). Technically sophisticated information technology specialist with solid experience supporting software/hardware systems and performing equipment upgrades at both corporate level and residential level. Experienced in installing& upgrading Windows Operating Systems including data migration and Hardware as required.

Experience includes – Hardware & Software upgrades and installation, Purchasing/ Sales & Marketing/Office Management/Customer Service, Accounts Receivable, Warehousing & Inventory Management including Bills- of-Material, Order Scheduling. Strong leader, problem solver and team player, Shop Floor Control, Shipping & Receiving.

Application support includes Shipping/Receiving, Accounts Receivable entry and follow-up, Inventory Control and Management functions, with integrated barcode generation and tracking, as well as the delivery of practical solutions to efficiently manage Production, Inventory, Shipping, product tracking & more Novell Netware Systems Installations: NW 3.15 thru NW 6.5 Microsoft Systems Installations: MS-Server, Windows XP, Windows 7, Windows 10 Professional Profile:

An accomplished, hands on management professional with expertise in the design, development and deployment of technology strategies and policy.

• Energetic, dynamic and committed with a diverse background including extensive experience in general management, Customer Service, and purchasing management.

• Strong leadership skills, with ability to motivate team professionals.

• Ability to develop and sustain effective new business relationships with clients.

• Proven expertise in technical implementations, customer service, sales, operations, purchasing, team building, Warehousing-Inventory Control, and vendor negotiations.

• Excellent communicator with an emphasis on building strong client and vendor partnership relationships. Qualification Highlights

Hands-on expertise regarding technical design, vendor and client negotiations, and extensive management experience in the computer industry, including Customer Service (face-face as well as telephone support), retail sales and purchasing. Professional experience:

Independent IT Consultant - SmartLab LLC - January 2004 – Present Perform designing, installation and troubleshooting of supported WAN/LAN desktop and server operating systems and applications; Provide technical assistance to client personnel as necessary; Perform desktop/laptop deployments including hardware, software and peripheral configuration; Assist in accurate tracking of all assets supported by various companies; Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops. Specializing in overall IT consulting, MANUFACTURING: Shop Floor Control - Inventory - Shipping & Receiving (Bar Code Enabled Systems); Novell Netware and Microsoft Server Systems Installations: Assist in the deployment of practical IT solutions to efficiently manage Production, Inventory, Shipping, product tracking & more Direct Customer Service contacts, including face-face as well as Telephone Support. David Kalling Residence 269-***-****

222 Kings Road Mobile 574-***-****

Niles, Michigan 49120

Private HVAC/Appliance repair company – South Bend, IN November 2014 – Present Contracted-Position - Co-Office Manager

Handling Customer Service telephone contacts (customers and warranty companies), scheduling service technician calls, data-entry and filing, warranty filings, computer system issues, etc. Elwood Staffing – Goshen, IN Jun 2013 – 10/11/2013 Contracted-Position - Business Application Analyst From July 24, 2013 through October 11/2013: Medium to large musical instrument manufacturing/distribution company . Worked with MAPICS and PowerLink applications on a iSeries AS400 system, developing queries, etc. Heavily involved in Process Analysis and improvement concepts. Made formal presentations to multiple department managers. TruBlu Industries – Niles, MI Jan 2005 – 10/31/2011 General Manager

From January 2005 through October 31/2011: “Turn-Around Manager” of mid-sized manufacturing company. Successful in completely re-engineering the general office, the purchasing and production functions as well as the warehousing facility

I was responsible for LAN/WAN implementation & administration, human resources, customer service, purchasing, including some of the manufacturing equipment, fork lift driver testing, and also implemented a well organized and vigorously maintained vendor bidding environment.

CNX2, Inc. Chicago, Illinois June 1997 – December 2004 Director/General Manager

Founder of this firm. CIO-CTO. Successful in contract negotiations for a regional Custom Tariff for network infrastructure. Responsible for hiring/training of staff including technical support and call center personnel. The Advanced Computing Group/ Chicago, Illinois 1994-1997 Vice President - Systems Engineering Services

Assisted in all aspects of the development and deployment of the corporate technology infrastructure and applications and staffing. Personally responsible for “C”-Level presentations and contract closing process with all large client organizations, and successfully spearheaded the sale of more than 300 T1 circuits and routers. Responsible for hiring and training all staff including technical support and call center personnel. Crest Computers & Supplies, Inc. Skokie, Illinois 1991-1994 Vice-President Systems Engineering Services – (owned by Gale Sayers) Directed IT technical sales and implementation effort and was involved with growth of the firm from $22 million in 1990 to over $43 million in 1993. Responsible for Customer Service and relations both internally and to fortune 500 clients. Prepared and presented all high-level company image sales calls, all technical sales calls, achieved many technical certifications, created the concept of Large Account Technical Sales & Installation, and implemented the Technical Support Advanced Products Group.


Received a B.S. in Mathematics from the University of Toledo/ Toledo, Ohio and achieved a M.S. equivalency in Computer Sciences from the internal IBM Computer Systems Technology program, while an IBM employee. Special Education

IBM, Marketing & Technical Applications, CST (equivalent to today’s Master of Science in Computer Science).

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