Dental Assistant Customer Service
Resume:
DEBRA CABECEIRAS
** ****** **, ********, ** *****
acudgo@r.postjobfree.com
SKILLS
Bilingual Portuguese/English
Patient vitals/Med History
Cosmetic Restoration
Digital x-rays/Intraoral
Organized file management
Superior customer service
Keeping patients calm and
comfortable
Eagle soft software
Dentrix software
Digital x-rays/Intraoral
Organized file management
SUMMARY
Compassionate, friendly, well-versed in able to adjust to routine. Licensed dental assistant experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management. Multitasking, well rounded in many areas of the office, including administrative, answering phones, scheduling appointments, filing, calling for insurance coverage. Maintained a positive attitude and calm understanding in all situations.
WORKHISTORY
Dental Assistant/Receptionist/Billing 01/2000 - 10/2003 Dr. Carvalho's Office - 385 Columbia St. Fall River Ma
Politely answered phones and scheduled or confirmed appointments and surgeries
Set up examination room and dental trays in preparation for examinations and procedures.
Accurately recorded treatment information in patients' records.
Competently prepared dental materials including cements, amalgams, and composites.
Maintained clear, organized dental records and reports. Lead Dental Assistant/Patient Service Representative 10/2003 - 05/2012 Aspen Dental Fall River, MA 02721 - 90 William S. Canning Blvd.
Accurately recorded treatment information in patient records.
Set up all rooms accordingly to specific needs of Dr.
Ordered dental and office supplies/Keeping inventor
Took diagnostic radiographs, full mouth series, Pano
Took preliminary alginate impressions, poured moulds for study model casts
Partials and Dentures
Root canal treatment
Core build up restoration/Crown preparation/Temporary crown fabrication
Proper sterilization of work areas, instruments/Infection trainings
Politely answered phones and scheduled appointments Dental Assistant 08/2014-Current
East Coast Dental Design 166 Paramount Dr. Raynham, Ma
Set up examination room and dental trays in preparation for examinations and procedures.
Recorded patient's vitals and updated medical history.
Took all digital x-rays as needed such as FMS, PANO, Intraoral images for cosmetic before and after.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Completed patient paperwork and scanned into Dentrix system.
Prepare records for Dr.'s review
Accurately record treatment information in patient records.
Assisted dentist in management of medical or dental emergencies when necessary.
Worked closely with patients before, during, and after dental procedures.
Competently prepared dental materials including cements, composites, and all restorative materials as needed.
Assisted with root canal/ pulpotomies, P/C build up, crown preparation, fabricated temporary crowns.
Bridge work, veneers, Proper shade Hue
Crown lengthening surgery, surgical extractions.
Assisted in same day Procera crown preparation and cementation
Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol
Successfully completed OSHA, ADA, and HIPAA compliance.
Took impressions for retainers and appliances.
Displayed expert use of Dentrix computer scheduling program to manage patient opportunities.
Formulated treatment plans with diagnosis from Dr's report
Maintained clear, organized dental records and reports
Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
Assisted in design and fit of Partials and Dentures EDUCATION
Licensed Dental Assistant: 2015
Dental Board of Massachusetts
Dental Radiology Certification: 2003
Tufts University Boston, MA
Diploma:
B.M.C. Durfee High School 1998
Fall River, Ma
REFRENCES
Dr. Mark Chung 508-***-****
Mrs. Helena Tavares 774-***-****
Mrs. Judy Pacheco 508-***-****
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