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Customer Service Manager

Spring Hill, TN
April 15, 2016

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**** ********* ****

Spring Hill, TN. 37174

615-***-**** {home}

615-***-**** {cell}


Secure a management or supervisory position

in warehouse, distribution, or logistics operations


Enthusiastic, results-oriented leader with proven ability to coach, train, and motivate the TEAM towards achieving positive and successful operational results

Skilled in interfacing with Warehouse Management Systems, establishing processes, implementing operational procedures, logistics planning, product launch and forecasting, and establishing 5S and Kanban programs

Proven results in interfacing my leadership responsibilities with ISO9001 and ISO14001 certification

Recognized for effectiveness in producing and maintaining profitable financial results

Proven and successful results in a fast-paced environment that achieved or exceeding operational goals and objectives

Proven and successful experience in maintaining and sustaining product availability accuracy in both hard and soft lines of inventory within a distribution center operation


GENCO, Lebanon, TN. 1/2008 – 8/2015 2nd Shift Operations Supervisor

Provided dedicated leadership in 3PL Reverse Logistics Receiving. Materials, and Shipping operations that resulted in cost effective, successful results

Interfaced my leadership responsibilities with ISO9001 and ISO14001 certification

Meet or exceeded productivity goals established for Receiving and Shipping operations

Introduced, established, and implemented Put-Away process that enhanced inventory accuracy

Planned and recommended appropriate staff levels consistent with workload demands

Established and maintained positive relationships as needed with operational staff and customer

Developed and trained teammate skills with a strong emphasis on Team building and safety

Demonstrated ability to drive results through analytical, problem-solving and decision-making skills

Recipient of Supervisor of the Month

CAMERON TUCKER CONSULTING, Nashville, TN. 10/2007 – 1/2008

2nd Shift Material Handler assigned to Nissan Trading, La Vergne, TN.

Contract temporary associate assigned to NISSAN Parts Fulfillment

Responsible for picking replenishment orders for Nissan automobile plant

ALEXANDER FORD MERCURY, Franklin, TN. 6 /2007 – 10/2007

Automobile Sales Consultant

MASTER HALCO, INC., Orange CA. 5/2006 – 12/2006

Branch Manager - Nashville, TN.

Responsible for individual profit center

Accountable for sales volume, P&L, credit control and collections, inventory control, customer service, site deliveries, supervision, training, and development of associates, new business development, product forecasting, budgets, and protection of company assets

ALAMO GROUP, Seguin, TX. 3/2004 – 5/2006

Facility Manager - Memphis, TN.

Responsible for operations that provided agriculture implement replacement parts to a domestic and international customer base

Operations interfaced with JD Edwards warehouse management system and UPS World Wide shipping system

Responsible for receiving, shipping, inventory control, cycle counting, order processing, customer service, and operational budget

Successfully established, implemented, and maintained both Kanban and 5S Lean programs

Maintained a Fill Rate of 95% or better which was a 7% increase over previous years

Achieved 2004 and 2005 Physical Inventory accuracy of 99.68

WESCO, Warrendale, PA. 5/2002 – 3/2004

Distribution Inbound Supervisor-Byhalia, MS.

Responsible for receiving, stock-placement, inbound routing and scheduling, and customer return operations-

Operations interfaced with RF scanning and warehouse management system that encompassed purchase order verification and reconciliation, product put-away, inventory replenishment and audit, and control of static and bin attribute requirements for storage of electrical components

PATTERSON WAREHOUSES, INC., Memphis, TN. 6/1998 – 5/2002

3PL Site Manager (Helen of Troy- El Paso, TX.) Memphis, TN.

Lateral responsibility VP Operations-Helen of Troy

Implemented directives to supervisors, quality control associates, and temporary staffing in support of receiving, shipping, inventory control, quality control, freight routing, special projects, and efficiency of controlling hard lines inventory for a 3RD party account in a computerized environment

Provided service to mass-retailers such as Wal-Mart, K-Mart, Sears, and JC Penny

Operation encompassed 3 supervisors, 2 QC associates, and a daily requirement of 30-40 temporary personnel

Developed, implementing, and established order processing procedures, productivity benchmarks, and quality control standards

Maintained 98% and higher turn-around time on shippable EDI orders from account

Achieved an inventory accuracy of 99.98% on annual inventories of $36-$42 million (book vs. physical)

Other experiences:

UNITED STATIONERS SUPPLY CO., Des Plaines, IL. 1995 - 1998

Shift Supervisor-Memphis, TN.

SHONEY’s RESTAURANT, Memphis, TN. 1993 - 1995

Night Manager

HAYNES FURNITURE, Norfolk, VA. 1988 - 1993

Distribution Center Manager - Richmond, VA.

FRANK’s NURSERY and CRAFTS 1984 - 1988

DC Manager – Harrisburg, PA.

GRABER INDUSTRIES, Madison, WI. 1981 - 1984

Branch Manager-Cleveland, OH. (1982-1984)

Branch Manager-Denver, CO. (1981-1982)

FASHION BAR INC., Denver, CO. 1971 - 1981

Men’s Suit Salesman (1971-1974)

Men’s Department Manager (1974-1976)

Assistant Store Manager (1974-1978)

Assistant DC Manager (1978-1981)



Business Administration / Management


Traffic and Transportation Management Certification


US ARMY –Army Security Agency 1964-1968 Viet-Nam Era Veteran Honorable Discharge

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