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Service Representative Customer

Humble, TX
April 17, 2016

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***** ****** ***** **** • Humble • TX • 77346

Phone: 832-***-**** or 832-***-**** • Email:


Sutherland Global Services Houston, TX October 2014-Current

Member Service Representative

•Responsible for answering telephone inquires in excess of hundreds per week and for reviewing medical documentation to authorize patient medical care

•Coordinate General Practice and Specialty doctor appointments for veterans with providers in network

•Demonstrating relationship building skills by communicating with out of network providers to discuss criteria for joining the network

•Complete assessments in regard to veteran provider preferences and documenting health insurance information

•Ensure providers are in network,credentials are active and if there are any exclusions against specified provider

•Audit authorizations to ensure information is correct for billing purposes

•Collaborate with various departments to ensure patient needs are met

•Schedule transportation for patients to and from doctor's appointments and documented preferences

•Multitask by verifying eligibility of patients, assisting with additional services as needed and directing calls to correct personal

Statewide Remodeling Houston, TX July 2014-


Sales Representative

•Responsible for demonstrating strong oral communication and sales skills by providing consumers with an understanding of Statewide Remodeling services and options

•Generate sales leads and present documents to corporate office to summarize orders processed in a given period of time

A One Transportation Houston, TX August 2003 – July 2014 Customer Service Representative

•Acted as primary liaison between vendors, staff and management to ensure deliveries are made timely and to ensure invoices are processed accurately

•Coordinated periodic training sessions for new employees and ensured each employee completes all training required for their position

•Increased ability to detect and resolve potential issues involving internal and external communications

•Demonstrated ability to learn very quickly and to be a team player


University of Phoenix - Houston, TX

BS/Business Management, June 2005 - Feb 2011

Texas School of Business, Inc. - Houston, TX

Certificate of Completion/Medical Business Specialist, Nov 2001 - Aug 2002


Proficient Microsoft Office skills including Word and PowerPoint.

Intermediate in Excel and Access

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