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Project Manager Management

Austin, TX
April 17, 2016

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Charles Nwabueze, PMP, ITIL V*

***** ********* ******* 512-***-****

Austin, Texas 78729

Summary of Qualifications

Forward-thinking, solution-driven IT Project Manager (PMP) with a proven record of managing large-scale business process projects(hardware & software) that have helped propel Global companies to world-class status. Proven talent for IT Deployment and Business process innovation founded on quality and customer impact. Skills include business analysis, delivering value-proposition to Project Stakeholders, process improvement and project/program management

Experience working on global teams

12+ years of Data Migration experience

Strong experience with Network Infrastructure Refresh Project

Experience with Security Related Projects

12+ years experience with MS Office suite (Excel, PowerPoint and Word), Strong MS Project skills

12+ years of ERP implementation experience (SAP / Oracle/JD Edwards and others).

10+ years of Data Center Services

6+ years of Document Management

12+ years of experience leading Mid-to-Large sized project teams

Experience with Agile/Scrum Project Management

12+ years of SDLC Management

Experience in developing SOW, RFP and/or RFO documentation

PMP and Six Sigma Certified.

12+ years experience with Waterfall Methodology, Rational Unified Process (RUP) and Agile

12+ years of Software Project Management

12+ years of Business Analysis and Process Improvements

10+ years Microsoft SQL and Excel

12+ years of Project portfolio and lifecycle management experience.

12+ years leading cross functional teams: defining, analyzing, improving and documenting business rules, processes and technical requirements.

12 + years on identifying and mitigating project risks.

12+ years of Strong Organizing and Planning Skills to Oversee Project Deliverables

Strong Analytical, Problem Solving, Negotiation and Organizational Skills.

ITIL V3 Certified

15+ years of ensuring Customer Satisfaction by managing the detail of Overall Project Schedules, Budgets, Stake-holders, Resources and Deliverables

Experience with the deployment, implementation and conversion of enterprise applications

Strong understanding of Software Development Methodologies (RUP and/or other SDLC)

Strong oral and written communication skills including presentation skills (MS Visio, MS Project, MS PowerPoint, etc.)

15+ years Demonstrated Experience with Supervision of Analysis, Design, Development, Testing and Implementation Activities for Complex Projects using Structured Project Methods/Techniques

Implemented Performance Metrics and Balanced Scorecard

Career Highlights

Successfully executed many large projects, including creation of all mandatory deliverables and Quality Delivery-Framework Standard / Guidelines (PMI).

Integrated and consolidated the Global Data Centers from 17 different global locations into 3 strategic locations

Successfully established project change management processes and activities for team to utilize.

Successfully served as mediator to internal issues and conflicting priorities for members of cross functional teams focused on the delivery of new or existing products to clients.

Improved system recording accuracy from 60% to 99.5%, BOM accuracy from 72% to 98.5%, Routing accuracy from 74% to 99%, Material Plan from 78% to 97%, Master Schedule from 58% to 98%, Delivery Performance to 95%

Planned and coordinated data migration from legacy system (A/S400) to data warehouse, reducing report development time by 75%

Designed and implemented internal audits to recapture lost charges resulting from incomplete production records and improper handling of insurance claims. Initiated collection policies and procedures.

Established strategic and measurable objectives in the areas of Purchasing, Material Planning, and Inventory Control, Shipping and Receiving functions.

Defined and executed strategic vision and tactical roadmap that transformed IT from data entry support function to driving force behind company’s emergence as a world-class competitive organization.

Cost effectively consolidated and integrated the Information Technology infrastructure in the Motion Systems group. These group encompasses Capro, Marines, Morse & South West Wire Rope in both North America & Europe

Implemented VoIP systems in Limerick, Matamoros, Brownsville Texas, Hungary and UK

Captured savings of $45 million by integrating and consolidating 15 disparate legacy systems on multiple platforms into a single, standardized ERP solution across three locations for Teleflex Motion Systems.

Successfully integrated and/or implemented a vast array of technologies and programs including:

Lean Manufacturing

Six Sigma

SLA Implementation

MS Project Server

MS Dynamics

Case Analysis Tools

Metrics Measurements

Application Design Sessions (JADS)

Purchasing Cost Reduction Programs

JD Edwards Enterprise One ERP

System Development Life Cycle (SDLC)



Kanban Pull System

Bar Coding for Warehouse and Work Order systems

Cognos Business Intelligence (BI)


Sarbanes-Oxley Act

ISO-9001 and ISO-9002


Method One (American Express)

BIM (Accenture)

Rational Unified Process

Professional Experience

Zimmer Biomet Medical Device, Austin, TX April 2014 to Present

Program / IT Project Manager (Contract)

Plan, execute, and deliver prioritized Infrastructure and ERP projects according to strict deadlines and within budget. This includes planning, executing and controlling all project management activities including scope management, requirements management, technical design and development, testing, communication management, issue and risk management. Define the project’s objectives and oversee quality control throughout its life cycle. Works closely with senior management, various boards and steering committees, and other stakeholders to steer projects intended business results.

INDRA/FCP, Austin, TX July 2012 to March 2014

Program/ Project Manager (Contract)

Provide management and deployment activities related to the launch of Toll system (hardware & software) to the customers. Manage communications and activities related to Business Stakeholders and SMEs as they related to Implementation. Coordinate deployment plans and activities directly with IT as appropriate. Provide strong interpersonal, negotiation, facilitation, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills with a solid ability to identify stakeholders, assess their needs and manage their expectations through effective communication.

Dell / APN, Round Rock, TX April 2011 to March 2012

Deployment Project Manager (Contract)

Change lead co-ordination:

Identify complete list of Business change leads for all sites, queues to be deployed to.

Co-ordinate ramp up of leads on the project, tool features, processes and plans to enable them as experts on the tool.

Co-ordinate weekly lead meetings to keep leads up to date with project progress.

Act as main channel for Communication, presentation materials and all messaging for Change leads to share in their Team meetings/presentations.

Ensure all change leads are aware of their role on deployment week and are ready.

Configuration readiness:

Work with Configuration Deployment Lead to

Identify call queues and headcount at each site in conjunction with CCO team.

Complete gap assessment of current state actual minimum configs versus new system min configs.

Work with change leads and site leadership to define plans to close config gaps.

Complete gap assessment of profiles, logins and any other functionality that needs to be configured for the various queues.

Deployment readiness:

Work with Deployment Manager to sequence call queues for deployment Phases.

Support Deployment Manager with Business Executives to get approval of deployment plan.

Co-ordinate with OSP Manager to ensure OSP contracts are modified accordingly for deployment.

Act as Communication Lead into the Business on project updates.

Agent’s readiness:

Co-ordinate with Training lead to ensure training meets Agents needs in advance of Deployment.

Work with Deployment team to ensure that all Marketing material is in place for go-live.

Support team on collating required metrics/reports and information for progress tracking.

First Charlington LLC, Austin, TX January 2010 to February 2011

Project Manager / Business Process-configuration Consultant

Participate in Client design validation forums and modify processes as a result, including adding work instruction detail once initial designs verified lead the planning and implementation of project

Facilitate the definition of project scope, goals and deliverables

Define project tasks and resource requirements

Responsible for ensuring that customer needs are satisfied through the timely completion of specific project deliverables

Deployment and management / coordination of tasks

Aid in defining SOW and other risk mitigation requirements

Develop full scale project plans

Implement and manage project changes and interventions to achieve project outputs

Manage project budget, resource allocation and timelines

Track project deliverables using appropriate tools

Provide direction and support to project team

Dell / CGS, Round Rock, TX March 2009 to August 2009

Project Manager / Business Process (Contract)

Define CDR service management and business processes, scenarios for Client Global Services Platform and document using Client required format, tools

Participate in Client design validation forums and modify processes as a result, including adding work instruction detail once initial designs verified

Define measurement system for service management processes and provide reporting needs to Client reporting leads in required format

Participate in quality assurance audits on assigned processes and provide required documentation as needed

Provide user scenarios to Client test team in required format and modify processes as a result

Execute process improvement plans as needed

URS Corporation, Austin, TX February 2008 to February 2009

Project Manager (Contract)

Manage the development and implementation process of the Electronic Invoice Presentment & Payment (EIPP) initiative and involving departmental or cross-functional teams focused on the delivery of new or existing products.

Facilitate the full implementation process including assessment, project scope, program set up, client approval, training, testing and support.

Develop best practices on program administration, A/P, A/R, Imaging, training and e-commerce opportunities.

Conduct demonstrations and discuss comparisons of various Procure to pay products with customers

Share EIPP best practice strategies while consulting clients on their Procure to pay operational needs

WireCo, Kansas City, MO December 2007 to February 2008

Senior Project Manager (Contract)

Partner with clients to effectively prepare and integrate JD Edwards ERP software or software components into their business; experienced with complete integration process.

Analyze client’s business processes and conduct a needs assessment; identify gaps where the system and processes do not align; determine how to modify processes or system to complete integration.

Design system and process modifications to meet unique business requirements.

Conduct system configuration, testing, documentation, and implementation.

Educate and train client’s employees in how the software operates and affects business processes.

Texas state board of Education / Association of School Boards - Austin, TX

August 2007 to October 2007

Business Technology Consultant (contract)

Develop IT migration strategy for approx. 80 ColdFusion applications to Microsoft.Net.

EAlloys - FCP - Austin, TX June 2006 to June 2007

Business Technology Project Manager (contract)

Responsibilities among other things, includes collaborating with all the functional groups using JDE Enterprise Software conducting business process mapping, analyzing, defining, testing and deploying all their requirements to meet their business imperatives ( Order-to-Cash) . Work collaboratively with the JD Edwards Enterprise One project, functional and reporting group resources to gather business requirements design and develop custom JD Edwards Enterprise One financial and operational reports for all businesses

Work with any business reporting partners to gather business requirements, prepare, prioritize and deliver reports for all functional areas and business units across the organization. Assist with the continued rollout of reporting support architecture throughout the company

Assist with the development of performance metrics / KRI's for the company's reporting support function

Partner with various business units in the organization to facilitate implementation of new or improved reporting processes

Work with application development staff to coordinate; the creation and management of reporting environment

Take a lead role in the planning, design, development, and deployment of re-implementation of PeopleSoft EnterpriseOne (JDE)

Teleflex Motion Systems – Limerick, PA February 2003 to March 2006

Project Manager - Technology & Business Applications

Provide strategic leadership and direction in the analysis, planning, development, testing and support of information systems to satisfy business objectives of this $1.5 billion sales organization. Eliminate wasteful, non-value-added processes through comprehensive Standardization, Optimization, Documentation and end-user training.

Defined and executed strategic vision and tactical roadmap that transformed IT from data entry support function to driving force behind company’s emergence as a world-class competitive organization.

Consolidated IT infrastructure for Motion Systems group comprised of Capro, Marines, Morse & South West Wire Rope in North America and Europe.

Charged with full accountability to the company president for achieving Information Technology compliance with the Sarbanes-Oxley Act in 2005.

Orchestrated the consolidation of 17 data center locations in North America and Europe into a three-site global Data Center more efficiently managed by Specialists possessing necessary core competencies.

Empowered users in Manufacturing and operational groups to meet business imperatives and solidify competitive edge by supplying Data Warehousing, Business Intelligence, Value Proposition and other technological tools that enable collection and management of accurate and reliable data.

Maximized benefit realized from IT systems and strategies by training “Super-Users” in functional areas and building a world-class IT staff with a focus on teamwork and optimal skills sets.

Established the company’s first help desk and staffed it with skilled professionals committed to 15-minute response to issues on a 24/7 basis.

Reduced telephone costs 60% through installation of VoIP systems at Limerick, Matamoros, Willis and Brownsville locations.

Led ERP conversions in Hungary and the United Kingdom.

Sulzer MEDICA ORTHOPEDICS, Austin, TX April 1999 to February 2003

Project Manager of ERP Implementation

Brought on to evaluate, refine and implement key manufacturing processes and business strategies into a customized JD Edwards One World Xe ERP system for an specialty equipment engineering firm with $1.5 billion in sales. Scope of responsibility included determining user requirements; estimating costs; and designing deliverables, configuration and user training. Provided hands-on mentoring to manufacturing engineers, product engineers and supply chain personnel.

Consulted with supply chain team to define and incorporate optimal ordering cycles and key metrics into system design to ensure accurate just-in-time delivery for zero inventory and minimal cycle times.

Worked closely with engineers in developing a configuration-based design and build strategy and refining engineering prints to enable seamless integration of Lean Manufacturing practices.

Education & Certifications

Aurora University – Aurora, Illinois

Master of Business Administration, Operations Management

Northern Illinois University – Dekalb, Illinois

Bachelor of Science, Computer Science


CPIM (Certified Production and Inventory Management), American Product and Inventory Control Society

CQA (Certified Quality Auditor), American Society for Quality Control (ASQC)

ITIL V3 Certified

PMP® (Project Management Professional), Project Management Institute (PMI)

Technical Skills

JD Edwards OneWorld Xe, PRMS, AMAPS, ASK Man, A/S 400, O/S 400, DB2, SQL, SEQUEL, DcLink, MS Windows, MS-Office, Cisco, LAN/WAN, Checkpoint Security, IP-VPN. Builder & DPCS.

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