Customer Service Manager

Dan D’Agostino

** ****** ***** ***** ******, Ohio 45102

513-***-**** or acud8k@r.postjobfree.com

SUMMARY

Trusted operations leader with track record of success implementing change across multiple industries. Managing Partner at the region’s premier operational excellence consulting firm looking to move into an operational leadership role at an energetic, growing company. Industry experience includes:

Foundry / casting & steel Consumer packaged goods Electronics Measurement & instrumentation Home building products Material Handling Military/DOD vehicles & equipment Specialty chemicals Printing Stamping, machining and fabrication Transportation Tier-1 automotive HIGHLIGHTS

Expertise in developing people to drive cultural transformation through operations, project management, strategic planning, and business development roles.

Broad set of capabilities including team-building, lean manufacturing, training design and delivery, leadership development and HR Management.

Demonstrated skill driving dramatic improvement across manufacturing, distribution, customer service, engineering, R&D, quality, and environmental operations.

Led expansion into new geographical market. Responsible for all market sales, marketing, human resources, sales management, and personnel management.

Strong experience in identifying new opportunities and nurturing client relationships utilizing strong interpersonal skills and demonstrating high integrity.

Proven ability to hire, develop, and retain high-impact talent. EXPERIENCE

Definity Partners, Cincinnati, Ohio. January ‘04 – Present. Managing Partner and Market Leader

Delivery of professional services to more than 30 clients with an average client ROI of over three times their investment. The results of some of those individual efforts are as follows:

Jamco Products – Beloit, Illinois.

Acting as GM, increased throughput 25% and reduced late backlog 60%. Worked with President to phase out products and make company profitable by mid-year.

Procter & Gamble – Cincinnati, Ohio.

Facilitated cross-Business unit team through creation of a learning process (FCCL) that is now championed globally by P&G Chief Technical Officer.

Led cross-functional R&D team through collaborative creation process that reduced creation time for formula cards from eight weeks to eight days.

Trinity Industries – Longview, Texas.

As Plant Manager, increased throughput 105%, efficiency by 25% in four months.

Started-up two previously idled plants and met ramp-up demands to increase Longview Operating Profit from $2.5M to $6.5M per month.

Drove parts quality for a 70% decrease in backlog with an 11% efficiency increase.

ThyssenKrupp Bilstein of America – Hamilton, Ohio.

Raised After-market on-time delivery from 73% to 95% in three months.

Myers Industries – Middlefield, Ohio.

28% increase in printing throughput; 36% decrease in scrap in four months.

Akro-Mils – Wadsworth, Ohio.

19% decrease in lead time; increased on-time delivery from 92% to 97%.

Bescast – Willoughby, Ohio.

Incr. productivity 18%. Credited by President for helping business survive recession.

Estes Design & Manufacturing – Indianapolis, Indiana.

75% increase in order processing throughput, 51% increase in quoting.

Credited by VP of Operations with sustaining business through business downturn.

TimberTech – Wilmington, Ohio.

Annualized $1M in cost savings; 20% increase in Overall Equipment Effectiveness.

Led scheduling improvements and inventory reduction activities to support 30% more sales with the same lead times and $3M less in inventory.

U.S. Playing Card – Norwood, Ohio.

Increased line items shipped 58% and volume of decks shipped 33%; reduced back orders 92% and error rate 25%, respectively in four months. Company Awards:

The Goering Center, Private Business of the Year

Cincinnati Business Journal, Best Places to Work

Dayton Business Journal, Best Places to Work

Cincinnati USA Regional Chamber, Small Business Excellence Award Ferro Corporation, Cleveland, Ohio. July 2001 to Jan 2004. Polymer Additives Division, Walton Hills Operation. Maintenance Supervisor

Responsibilities included capital project management, budgetary planning, vendor contract negotiations, process engineering, environmental and maintenance management for $44M operation.

Rationalized departmental resources allowing for a 17% decrease in spending.

Developed and managed maintenance and utility budgets totaling $4.3 million/year.

Negotiated with union representatives on contracting-out and disciplinary issues. LTV Steel Co., Cleveland, Ohio. June 1998 to July 2001. Direct Hot Charge Complex, Cleveland Works.

Water Treatment Plant Manager / Materials & Requisition Planner. Aug. 2000 to July 2001. Performed dual role for Ladle-Metallurgical Facility and Continuous Caster operations.

Coordinated biocide automation project that directly increased throughput of affected grades of steel by 25%. Increased sand filter lifecycle 40% between $100K rebuilds.

Reduced inventory by $800K in ten months; Reduced operating costs by $145K. Turn Facilitator – Maintenance and Operations. July 1998 to Aug. 2000. Front-line maintenance management responsibilities with a staff of 44 electricians, mechanics, and operations personnel in a three-shift, lean-manufacturing operation. Primary operations focus centered on monitoring slab surface quality, identification, and delivery of slabs in the coil-making process. EDUCATION

Case Western Reserve University, Cleveland, Ohio. June 2000 to May 2003. Master of Business Administration – MBA. Concentration: Finance University of Cincinnati, Cincinnati, Ohio. Sept 1993 to June 1998. Bachelor of Science Electrical Engineering – BSEE

BOARDS, CREDENTIALS, and AWARDS

Board Member – Repacorp, Inc.

Cooperative Education, University of Cincinnati

General Manager’s Award, LTV Steel Cleveland Works Master Transformational Leader, Definity Partners

Contact this candidate