Customer Service Representative
Resume:
Madouche Mondestin
** ******* **** *****, ***********, ON M1B 1P5
acud0i@r.postjobfree.com
Objective: Obtain a bilingual position as Customer Service Representative in a Financial Institution or business Company, where I can demonstrate commitment to excellent service while being exposed to a larger customer base.
Highlights of Qualifications
Over 5 years of customer service experience.
Able to communicate in French and English written and spoken.
Able to develop excellent customer service.
Excellent interpersonal and communications skills.
Well organized and able to multi-tasks.
Efficient in Word, Excel, Power Point and the Internet.
Ability to work both independently and in a team setting
Solid administrative and time management skills
Fast learner and willing to learn
Employment History
Medinec, Port-Au-Prince, Haiti 2004-2006
Customer service representative
Answering calls from clients of the Superpass Department (commercial credit card) in order to verify their accounts as far as their balances, and their payments, and resolve their problems in a professional manner.
Maintaining excellent customer service to provide good customers’ satisfaction.
Helping customers who have problems to access their accounts online; reset clients’ password and username.
Assisting customers in getting authorization when their access to the pumps is denied.
working on French emails and faxes received from customers and make sure they are treated with confidentiality.
Earned “Quality Service” award twice
Banque de L’union Haïtienne, Port-au-Prince, Haïti 2006-2008
Foreign Exchange Teller
Answer enquiries and resolve problems and/or discrepancies concerning customer accounts.
Sell foreign currency and money orders
Prepare customer statements and other correspondence for mailing
Maintain excellent customer service
High performer in selling Bank products
Radio Ibo S.A, Port Au Prince, Haïti 2008-2013
Receptionist
Answer, and forward telephone calls
Message taking
Office Greeter
Perform clerical duties and maintain front desk security
EDUCATION
Office management Diplôma 2002-2004
Institut de Gestion et d’Informatique, Haïti
Business Administration
Boreal College, Toronto 2013-2015
English for Academic purpose
George Brown College 2015-2016
References available upon request
Contact this candidate