FELECIA HIGGINBOTTOM

** **** ******* ***** • Beaufort, SC Beaufort 29907 • Tel: 910-***-**** • Cell: 910-***-**** • acud0c@r.postjobfree.com

Objective

A dedicated and inspired Administrative Assistant with outstanding customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Self-assured and flexible can effectively multi-task in challenging situations along with meeting critical deadlines.

Work Experience

Administrative Specialist

Marine Corps Community Services - Beaufort, SC,

06/2013 - Present

Performs various administrative duties for the Substance Abuse Counseling Center (SACC).

Coordinates the day-to-day administrative operations by

greeting visitors, responding to all internal and external calls.

Updates new procedures implemented by the program manager, or Headquarters Marine Corps.

Mindful of the annual budget to order and distribute supplies.

Collaborate with staff to receive data to accomplish deadlines.

Authorization to control counselors and program manager's calendar

to schedule appointments, meetings and trainings.

Ensures HIPAA Laws for clients receiving services from the Behavioral Health Counseling Center which consist of Substance Abuse and Drug Abuse, General Counseling and Marital Counseling.

Manage Microsoft Word and Excel to update, and compile client

and counselor information to produce weekly, monthly and fiscal year

reports.

Organize reports and agendas for counselors to present their client case summary for weekly meeting.

Schedule all appointments to include appointments with the Licensed Independent Practitioner.

Effectively responds to client questions on departmental services and functions.

Medical Appointment Clerk

Alutiiq, LLC Beaufort, SC

02/2013 - 05/2013

Conducted business according to Navy Guidelines.

Applied exceptional customer service skills to patients, being the first point of contact in person or by phone.

Directed phone calls to the nurse of the patient’s primary care provider on a case by case method.

Composed notes to relay to the physician pertaining to the patients request.

Verified insurance eligibility.

Confirmed the type of appointment being request.

Scheduled patient care appointments for illnesses, examinations, with primary care physician or specialty clinics.

Monitored and communicated delays in scheduled appointments to the

appropriate staff members and patients.

Attempted to resolve lower level complaints and if needed reported to the Officer in charge

Maintained appointment schedules using Composite Health Care Systems (CHCS) and AHLTA to facilitate appointment, rescheduling cancellation.

Provided patient with specific visit instruction.

Utilized Microsoft Word to assist in preparation of patient notices for

appointment reminders, or no shows.

AAdministrative Assistant

DDepartment of Defense – MCCS, Japan

08/2009-03/2010

Served as initial point of contact and immediate source of information for the Relocation Program to include: Sponsorship Training; Smooth Move and Newcomers' Orientation workshops; Loan Locker program; Plan My Move to new Military Installation.

Prepared and distributed documents and presentation material for the Welcome Aboard Packages and orientation brief.

Collaborated with the Public Affairs Office and Okinawan venders to ensure accurate ordering and distribution of Island advertisements and magazines.

Greeted visitors, directed them to the appropriate department.

Operated Excel database to order and distribute loan locker items and inventory.

Made non-monetary collection calls to retrieve home goods loaned out.

Assisted Marines with credit and financial reports, maps and projected

travel cost information, in preparation for member's relocation.

Helped military members with administrative procedures for checking

in or out of the installation.

Aided patrons with the use of the computer lab, ensuring adherence to

the policies and procedures aboard the facility.

Answered multi-line phones and received messages, and returned calls in timely manner.

Utilized Microsoft Outlook calendar to scheduled appointments and

meetings rescheduling appointments in advance.

Made reservations for various classes and seminars offered by the

Personnel Service Center, from financial and credit reports, Japanese speaking and writing, tours of Okinawa.

Operated Microsoft Excel to maintain and report electronic attendance records files for military members attending mandatory relocation

Secretary /OA

Department of Defense Facilities Maintenance, Japan

05/2009 - 08/2009

Answered telephones, and assisted visitors with information and directing them to the appropriate department.

Provided administrative and secretarial support for three departments.

Utilized Microsoft Office to compose and edit correspondence,

memorandums, agendas.

Effectively utilized Excel to establish and maintained electronic

records management for PRBuilder a government financial program.

Conscious of the availability and tracked GSA/GCPC government card

purchases, responsible for budget of $250,000 for computer

equipment.

Prepared Project proposals for stateside representatives or foreign

country hosts to hold seminars and trainings for government civilians

and local nationals.

Processed orders for Map tracts for outer military camps. project

managers and contractors.

Used MS Outlook to maintain calendars for staff members to include

trainings, meetings, conferences.

Activated the Defense Travel System (DTS) to prepare travel

arrangements and travel claims.

Established new personnel files for hired civilian employee's and local nationals, prepared time sheets, annual leave, sick leave and comp time for all staff.

Successfully communicated with contractors, upper level

management, vendors, foreign nationals, and department staff to accomplish project and meet deadlines.

Administrative Assistant 06/2005-1/2009

Department of Defense -MCCS, Jacksonville, NC

Assisted in answering multi-lines and greeted individuals visiting Marine Corps Family Service Center.

Administrative Assistant for the Substance Abuse Counseling and Intervention Department.

Received and returned missed calls in a timely manner.

Viewed the military blotter daily (military police report) for drugs or

alcohol incidents made by Marines (new clients or clients) that had already received treatment or needing treatment.

Collaborated with each Military divisions appointed Substance Abuse

Coordinating Officer (SACO).

Performed correspondence needing signatures, along with reference material, statistical reports and email messages.

Created certificates for Marines completing treatment.

Compiled all information about the client using MS Excel data base and spreadsheets.

Arranged all documents for military doctor's approval for the admittance of a client to receive treatment.

Operated MS Outlook to schedule appointments for alcohol and drugs assessments, physicals, Early Intervention Classes (education), Outpatient and Intensive Outpatient treatment, Residential.

Accurately maintained the inventory and budget for ordering of supplies to ensure available materials for quarterly and random drug test.

Maintained hard copy and electronic files for all clients that had received in the past or presently in treatment and which treatment they received.

Utilized Excel to prepare monthly and quarterly status reports on clients in treatment, completed treatment, types of treatment and completion status

Maintained records in accordance of Federal and State regulations.

Researched and analyzed back ground checks through Defense Security Service (DSS) for home day cares in their military homes.

Completed and updated and filed the SOP's and Directives.

Operations Clerk 02/2005-06/2005

Department of Defense -MCCS, Jacksonville, NC

Department of Defense -MCCS, Jacksonville, NC Received visitors of all levels of the military, dependents and contractors.

Answered phones and answered non-technical questions, returned miss called in a timely manner.

Operated the DEER's system to maintain and code active military ID card (CAC) with certificates in order to be qualified to use their computer.

Maintained computer files for active duty, retired, military dependents and contractors receiving a military ID card.

Received appropriate paper work to distribute the correct ID card.

Ensured that all paper work (insurance, driver's license and military ID) was accurate and in accordance with Federal regulations.

Communicated with customer's insurance representative to have recent updated insurance cards faxed for military individuals.

Distributed military sticker to vehicles on active duty, retired and contractor vehicles, after executing information from the CLE-OC system used by the Department of Motor Vehicles, to identify individuals driving record.

Courier/Driver

10/1989 - 06/1998

Federal Express Corporation, Memphis, TN

Oct 1989 - Feb 1990, responsible for working on conveyor belt loading and unloading freight trucks and Federal Express freight planes.

Feb 1990 - 1998 Responsible for courier operations. Completed a daily pre-trip and post-trip inspection checklist.

Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.

Complied with federal, state and local regulations.

Furnished vehicle with supplies for delivery and pick- up customers.

Maintain inspection and safety of cargo.

Perform duties in accordance with company policies and procedures.

Communicated with a 2-way radio.

Established long-term customer relationships through prompt and courteous service.

Working conveyor belt to receive packages and to load vehicle according to delivery route.

Obtained signatures needed to complete that packages had been delivered.

Answered customer questions and ordered customer shipping supplies when needed.

Loaded and unloaded customer packages or freight to offices, and loading docks.

Processed all general customer service requests, interacted efficiently with business customers providing information and resolving non-critical situations.

Successfully operated vehicles up to 7.5 tons in all weather conditions.

Resolved time limitations and scheduling.

Reorganized delivery route according to holidays and business closing to be flexible to assist other drivers.

Assisted with pick-up routes, which included of possibly receiving cash.

Returning to the building on schedule to unload freight to be taken to the airport.

Prepared nightly deposit slips for money collected on pick-up route,

Practiced safe and defensive driving to maintain a perfect driving record.

Previous CDL license.

Education

Ultimate Medical Academy

Associate of Science – Medical Billing and Coding,

GPA: 3.49

2010 - 2012

Skills

Excellent customer service

Exceptional interpersonal skills and attention to details

Positively skilled in maintaining paper and electronic fillings systems for

Records

Exhibits ability to work individually and team participation

Ability to use Microsoft word, excel, database and access

Contact this candidate