JOHN L. BAIR

** **** ******

Livonia, NY. *****

(C) 585-***-****

E-mail acucye@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Lakeland Equipment, John Deere

Avon NY. 2010 - Current

Lead Warranty Administrator/Service Writer

Manage retail customer service request and ensure a timely turnaround for the customer

Maintain positive customer relationships and create a positive John Deere experience. Our Avon store currently ranks #1 in customer satisfaction within our dealership network.

Ensure accurate and complete service reporting and proficiency of 16 Agricultural and Lawn and Garden technicians.

Maintain a constant and timely flow of work orders to cash/warranty closer.

Our key objective is to meet or exceed our customer’s expectations 100% of the time.

Consistently recover over $350,000.00 in warranty claims for Lakeland Avon totaling 112% of the amount requested.

Recouped over $125,000.00 in delinquent warranty claims.

Appointed Livonia Fire Commissioner – 5 year term (currently serving)

Livonia Joint Volunteer Fire District

Livonia, NY. 14487

oResponsible for the districts $1,000,000.00 annual budget and reviewing the fire district’s expenditures.

oAttend monthly meetings to access the district needs and budgeting ability to maintain a high level of readiness.

oChampioning the merger of 3 Fire Districts into one to reduce duplication of resources.

Customer Service Engineer;

Carestream Health Inc.,

Rochester, NY. 2003 – 2008 (Division Sold and restructured)

Managed and developed processes/procedures for field trainers to effectively deliver effective customer training.

Coordinated corrective actions for customer issues involving complex integrated equipment. These Included technical issues, systems consulting assistance, and customer satisfaction.

Assisted manufacturing in customer order configuration and pre-staging of systems.

IT Service Engineering Project Manager brought in 13 out of 14 projects ahead of schedule. The 14th was on schedule because the customer required the time to complete assigned items.

Provided technical support and training for to customer and manufacturing specialist supporting Health Care Systems.

Co-developed Eastman Kodak’s Veterinary Computed Radiography program currently being used at Cornell University and Florida State University

Senior Customer Service Engineer; (Division Sold to Carestream Health)

Eastman Kodak Company,

Rochester, NY. 1998 - 2003

Quantified manufacturing serviceability and parts profitability measures; reduced production costs by 22% by developing improved quality methodologies.

Managed Service and Applications Requirements for the successful launch of Eastman Kodak’s Digital Mammography CAD systems

Reported quality control feedback to manufacturing and design on the reliability and performance via the project risk reporting system.

Previous Experience’s

Dorschel Toyota, Rochester, NY

Auto Sales Professional – Full time

Parts Delivery Driver.

Cycle Stop Rochester, NY

General Manager

Overall responsibility for the day to day operations of the dealership.

Identified trends in departmental performance and established goals and rewards to take the next step up.

Hannum’s Harley Davidson, Kawasaki

Sales Manager, Media, PA.

Lead a team of Sales professionals to exceed monthly sales goals.

SUMMARY OF QUALIFICATIONS

I keep focused and find a way inside the issue and provide the correct solution to improve quality, customer satisfaction, trust, and brand loyalty with a keen eye on detail.

Managed direct customer facing Field Service Engineers Systems Specialist in a dispersed geographic territory.

The ability to enter a situation and quickly apply the solution using analytical problem solving.

Specific areas of expertise include:

oBuilding customer loyalty

oBuilding a cohesive team of employees

oIssue resolution

oRevenue recognition

oSolutions development

oAccountability

oAnalytical Problem Solving

PROFESSIONAL DEVELOPMENT

PMI Member: 1024944E1

Six Sigma trained – Eastman Kodak Company

Hospital Information Systems Service trained

Business Information Systems Service trained

Motivating an Organization in a Changing Environment

Satisfying the Difficult Customer

Target Your Market for winning results, Sell after the service call for customer loyalty

RECOGNITION

Cambridge Book of Who’s Who 2008/2009 for Professional and Personal Achievement

Eastman Kodak Company

oMaster’s Club; 100% Customer Satisfaction for Customer Service – 5 consecutive years

oMultiple Suggestion Awards saving a calculated 1.5 million dollars annually

oUS Patent # 6911647 B2 for Laser alignment design for Digital Mammography Applications

United States Navy

oLetter of Recognition from the from the Secretary of the Navy for Excellence in Customer Service.

oNational Defense Medal, ‘Operation Springboard’ Campaign Medal (Submarine Warfare) - US Navy Air, Petty Officer 3rd Class, Flight Deck Aviation Electrician – USS Shangra-La, VAW-121 and Test Pilot School, Pawtuxet River Md.

EDUCATION

Sylvania Technical School, Technical Degree, Computer Science

Saint John Neuman University – Aston Pa. Computer information Management, 40 credit hours, promoted prior to completion.

Training records and Additional work history available on request.

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